Appliance Rescue

USE AT YOUR OWN RISK! During the initial visit the repairman stated that the motherboard needed to be replaced and quoted me over $400.00 for the part. I contacted the manufacture and they sold me the part for $85.00, including shipping. The same repairman came out to install the motherboard. He told me the unit was now working correctly and that it would take 12-24 hours to cool to the correct temp. Based upon his assurance that the unit was repaired, we paid his labor fee of $240.00. When the unit was still at the same temperature after 48 hours we contacted company and they agreed to send the same repairman back out. After looking at the unit again, the repairman stated that the compressor and condenser now needed to be replaced and that the refrigerant would have to be replace. I spoke with the manufacturer and they agreed to replace the unit for less than the cost of the repairs so we declined additional work and requested a refund of the previously paid labor fee since they did not fix the unit. I was told "senior management' would not approve the refund, nor would they discuss the matter with me. I am now disputing the charge with my credit card company.

Repairman did not kmow what he was doing. Told me I needed a locking mechanism and a new door and I was better off getting a new one. I was getting it ready to set it out on the street and I pulled out the top rack anf there was a bowl jammed in the back of the rack keeping the door from closing. I should have caught it before I called them bit a pro certainly should have caught. When I removed the bowl the door closed and latched and it has been working perfectly ever since. I paid him the $85.00 service charge and I got no service. I contacted the company and they never responded. I would never call this company again for anything

Technician came within timeframe and found problem was a bad water valve where the water pressure was fluctuating and replaced the valve. What I didn’t like due to Covid 19 is he just helped himself and touched my paper towels instead of letting me get them. He also opened my freezer drawer and touched my ice bin after I told him my ice maker was working. I’d use a different person next time.

Mark from Ohio was great! I would give them a million starts. He came out and did the work great and was on time.came out within 20 minutes of speaking to someone. He listened to me, Cleaned up after himself and the leaking line, he were vary honest and diligent. He treated me and the project like his was his own mom. I was very happy with the price giving me a senior discount and service completed.

The repairman fixed it. The price was higher than my research found, but he was clean and a nice guy.

He was very professional and told me that I had a good refrigerator and that I should hang on to it. It is working well.

when the tech arrived, the problem was gone. But he was very professional and gave us information we needed for future issues. Very respectful young man.

It was a great experience. They were honest and the pricing was reasonable. They cleaned everything. It was a great work. They were great with everything.

Everything went well and we are happy with the technician and they save me a lot of money for the future problems if the refrigerator won't be fixed and I would hire them again and recommend him

Everything was good and we are really happy with the service and the outcome of the repair he is knowledgeable.