ALLSTATE HOA MANAGEMENT

They are terrible, scammers, thieves, charge excessively and don’t know what they are doing, all their reviews were bad they Rob homeowners

It usually goes smoothly. There are at time some glitches but that doesn't happen often

In all three roles Allstate has consistently been terrible in their management of things. They separate their business into areas of management, so instead of providing one person to contact for each property they have many. It gets confusing and tedious and time consuming, requiring too many emails to get results on your requests. Their response time is painfully slow, sometimes not responding at all until you send another email or call. As a Seller, currently in escrow, the slow response time and sending of incorrect documents to the escrow company has put our closing date out for two weeks. They charge a $495 fee to send PDFs of documents to the escrow account. They must have a very expensive PDF conversion software. They also charge an additional $500 for a "transfer fee" to change the name on their records to the new buyer. Never mind the cost of waiting two weeks to close (half a month's mortgage payment) all due to their incompetence. Communication within their firm is terrible. Again due to the fact that you request something but no one seems to know who is supposed to respond or take action, so nothing gets done and then when it finally does, they don't tell each other and then someone else follows up when the action has already been taken. They are not fully versed on the rules of HOA management or fully versed in the CC&Rs of each HOA. At least not for the one I was a part of. They illegally applied special assessments to Homeowners without first reviewing the CC&Rs which clearly state the amount and determinating factors where not allowed. They applied special fees against me in particularly based on one board member's request. This fee was determined to be invalid and yet they took 6 months to remove it from my account. Everything they do requires further management from the very people they are supposed to be providing management services for so that you end up spending more time managing them than you would have if you had taken care of the issue in the first place.

In all three roles Allstate has consistently been terrible in their management of things. ?They separate their business into areas of management, so?instead of providing one person to contact for each property they have many. ?It gets confusing and tedious and time consuming, requiring too many emails to get results on your requests. ?Their response time is painfully slow, sometimes not responding at all until you send another email or call. ?As a Seller, currently in escrow, the slow response time and sending of incorrect documents to the escrow company has put our closing date out for two weeks. ?They charge a $495 fee to send PDFs of documents to the escrow account. ?They must have a very?expensive PDF conversion software. ?They also charge an?additional $500 for a "transfer fee" to change the name on their records to the new buyer. ?Never mind the cost of waiting two weeks to close (half a month's mortgage payment) all due to their incompetence. ?Communication within their firm is terrible. ?Again due to the fact that you request something but no one seems to know who is supposed to respond or take action, so nothing gets done and then when it finally does, they don't tell each other and then someone else follows up when the action has already been taken. ? They are not fully versed on the rules of HOA management or fully versed in the CC&Rs of each HOA. ?At least not for the one I was a part of. ?They illegally applied special assessments to Homeowners without first reviewing?the CC&Rs which clearly state the amount and determinating factors where not allowed. They applied special fees against me in particularly based on one board member's request. ?This fee was determined to be invalid and yet they took 6 months to remove it from my account. ? Everything they do requires further management from the very people they are supposed to be providing management services for so that you end up spending more time managing them than you would have if you had taken care of the issue in the first place. ?