Emergency Services Restoration

The tech came in and got the work done in two hours, leaving the house dry and clean. Success!

They put in three drying machines to help dry out the wood as well as the wall and other things. They inspected and gave us some advice on how to go about. They're professional, they do everything nicely as what they have quote us.

They were competent in what they did.

We did not like the way they explain things. We frankly thought that they were milking the project with charging too much. The representatives were not very friendly or very clear. A few months after that, we had another problem with something else and we had a different company and they were much better.

The first hint that something was amiss was water dripping from the ceiling of our garage and forming a large puddle on the garage floor. I used plastic buckets to catch the water and went upstairs to investigate the cause of the leak. The carpet in one-half of an upstairs bedroom, located directly over the leak in the garage, was completely saturated with water. Dark spots were present on a bedroom wall which is a common wall with a shower in an adjoining bathroom. The bathroom floor also had puddles of water. I turned off the water to the house and moved as much furniture as I could out of the bedroom into a dry area. I called my insurance company, then a plumbing company (ARS; reviewed elsewhere on Angie?s List 5/16/2013).
The plumbing company fixed the leaking pipe in relatively short order, then recommended Emergency Services Restoration (ESR) for dry out and another company (Immediate Response Restoration) for demolition of the water damaged areas of the house.

Richard, of ESR, arrived about 1-2 hours after the plumber had left and immediately set to work surveying the water damage visually and with a water detection meter. Richard marked damaged areas for demolition (by another company) with blue tape then set up a dehumidifier in front of the shower behind which the leaking pipe had been found. He also set up two fans and a dehumidifier in a bedroom that shared a common wall with the shower. The bedroom had suffered the most extensive water damage, with half of the carpet and pad saturated and with wet sections of drywall. He also set up two fans and a dehumidifier in the garage, beneath the area of the upstairs leak which had saturated and collapsed a portion of the garage?s drywall ceiling. All this work took place on Wednesday, May 8, late afternoon. Richard said he would return on Saturday to check on the progress of the dry out.

I expected to receive a phone call from Richard on Saturday morning, but didn?t. Finally, I called him in order to find out when he planned to come to my house. He said he was busy, and would call me back. About an hour later, Richard called to say that he was on his way and would be at my house in about 15 minutes. Upon his arrival, Richard conducted another visual inspection of the damaged areas and used his water detection meter to determine if any additional drying was needed. He removed one dehumidifier and one fan; then repositioned the remaining equipment to continue drying some areas that were still damp. He said that he would return Monday between 9 and 10 AM to remove the remaining equipment.

On Monday, May 13, I waited for Richard?s arrival. Nine o?clock came and went without his arrival or a phone call. Ten o?clock came and went without his arrival or a phone call. I understand that delays sometimes occur, and decided to give him the benefit of the doubt and wait until 11 AM. Eleven o?clock came and went without his arrival or a phone call. Finally, I called him shortly after 11 AM.

Richard said that he was busy handling an emergency job order, offered no explanation why he did not call me to tell me that he wouldn?t show, and said that he would try to find someone else to come pick up the fans and dehumidifiers. I told him that I had taken the morning off work, and had to leave my house at noon to get to the office, so whoever came would have to do so before noon.

Noon came and went without anyone?s arrival and without a phone call from Richard. I left my house and went to work. At 1:30 PM, I checked my voicemail; no message from Richard. I called him and told him that I would be at my house the next morning (Tuesday, May 14) between 9 and 10 AM, and that due to other workers? arrivals I would have to remove the fans and dehumidifiers myself if he did not show again. Richard assured me that someone would be at my house between 9 and 10. The next morning, one of Richard?s associates arrived at 9:30 and removed the remaining drying equipment from my house.

All told, ESR did excellent work in performing the dry out. They were very thorough and, on that basis, I would use them again. However, their failure to show up, and their failure to call to tell me that they were not going to show up, caused me to miss a half day of work needlessly. For someone who hangs around the house all day, that would not be an issue; but for those of us who have to work, a silent no-show is aggravating.

There is another big ?however? that I did not realize until the dry out work was completed; one which represents a failure on my part. I had assumed that, because ESR was recommended by my plumber (ARS), ESR was properly licensed to perform work in California. A perusal of the multi-page ESR invoice and incident report does not show any license number. That was ultimately my fault for not asking up front. Had I known they had no license, I would not have hired them. And now, knowing that they have no license, I would not use them again.

Regarding price, $2236 seemed high to me, especially considering that the technician was at my house for just 2-3 hours total. The rest of the time was simply having the fans and dehumidifiers run unattended. I spoke about this with my insurance adjuster, who indicated that the cost was not out of line with the standard cost for such work.

Bottom line: I cannot fault the quality of Emergency Services Restoration work. They did exactly what they were supposed to do and did it well. Price, although it seemed high to me for the actual amount of work performed, was within industry standard. Negative things included their failure to show up on the appointed day and their failure to call me to inform me that they were not going to show. The big negative thing is that they do not appear to have a license. For that reason, despite the apparent good work, I would not use them again.

Everything went really well with them. They were on time and explained everything. I was really happy with the results.

I discovered water in my hot water heater closet.  Called plumber to fix.  Plumber told me there was a broken pipe inside the wall and gave me the number for Emergency Services Response.  They showed up an hour later and found that there was moisture in the adjoining walls, ceiling, and floor.  They set up dryers and called coordinated removing the water damaged material.  They were always prompt and courteaous and explained every situation to me.

A plumber called these AdamHenerys for my 89 year old in-laws due to water damage in the laundry area. When I arrived they had already signed up for the drying out of the area and Josh was in the process of telling them about how bad it was and they would be sending the construction / design people out to take over and restore it to "like new". I unfortunately let them proceed with the drying but stopped the rest telling them I would be getting the estimates for them. Josh was upset and when they ripped out the vinyl floor for the drying he told his helper to cut it back into the bathroom doorway necessitating the bathroom area vinyl be replaced also.  In 3 days they returned to pick up the noisy ineffective dehumidifiers and told the old folks they should be left longer (incurring more costs) or the insurance "might not pay", they were tired of the noise and declined.

The water damage was due to air conditioner condensation and relatively minor, the vinyl particleboard  underlayment was wet and had to be replaced anyway. So, even if it was dry ( which it is not) it needs to be replaced. I should have set up a fan.
I would not let these guys clean up after my Dog.

On 3/25/12 we discovered soda cans had exploded (not sure when) in a cabinet next to our dishwasher.  There was residual liquid and mold on the rack and in the cabinet.  ESR was the only provider who was open 24/7 and we got a live person on the phone on a Sunday evening. They agreed to send someone out at 8:30 a.m. on 3/26. Antonio arrived early and was very professional and had good recommendations. He contacted another contractor, Kirk, to come out to do the cleaning and possible restoration work. Kirk arrived within the promised next hour and went to work right away. I appreciated his cost saving recommendations and his thorough explanation of the problem and possible solutions. He even made sure I was comfortable with the cleaning solution being used. The work was completed in less than 2 hours.  We will definitely use this company again.

They gave us an estimate then helped us repair the damage. Their customer service really stuck out; Greg, the gentleman who was helping us is friendly, empathetic and very professional. He gave us amazing customer service and I will use them again in the future.

I got a call from plumbers working on my home that said there was too much water under the house and they needed to call someone to come out and make sure there wasn’t another leak. Emergency restoration called and said they could be there in 4 hours. The field guy came out and I got a frantic call from him as I was out of town and he said you have 8 to 10 inches under the house. I questioned this as we usually have standing water after a rain and then it goes away. He said no I am standing here and the water meter is going round and round.  I called my water company, they said it was the same price as it was last year and there was no leak.  I called him back and he kept insisting how important it was that he take care of this right away.  He said he could get rid of it for $2194.94. I finally agreed and when I finally got ahold of my husband, he said it was just water and to tell him to stop.  He had worked for 2 hours and I told him to pack up and leave. He left my property and the plumbers called me back about a half hour later, saying there was no leak..  I then got a bill for $1500 from emergency restoration! They got one of my tenants to sign for it who is a 20 year old young kid and they said if I don't pay they will go after him.

Emergency Service can come out for a lot of different reasons involving plumbing. This time, we needed to sop up all this water. Marco was very fair in figuring the pricing. They came out the day I called during my lunch hour. I liked that they were able to work around my schedule. They were punctual and nice.

A toilet overflowed in a small tiled bathroom in a rental house I owned. The tenants freaked out and called this company. They came out and ripped the baseboards out with some sort of crowbar, cleaned up the mess, which couldn't have been huge, and put a huge fan in the bathroom to dry it out, as if there had been a rug or something in there that needed anything but an hour or so to dry up. They charged me over $1100 for this tiny bathroom that is all tile anyway! I can understand if they need to clean a room size rug maybe, but a tiny tiled bathroom? It was ridiculous, and I totally feel like I was taken advantage of. And then it cost me more to have the baseboards fixed.

They're very reliable, they're 24 hours. This is my 3rd job with them. They do follow up calls about the service and their techs. They're very careful and very clean. They also explain everything that they're doing and why.