La Canada Air Conditioning & Heating

"In response to your complaint: The initial repair was due to a failed generator. A new generator out of the package was used. That generator carries a 1 year manufactures warranty. Thermostat was badly damaged and needed replaced also, you refused. We only adjusted the broken thermostat to make the system work. (We never used any incorrect fittings as you claimed). After the initial repair, you claimed to have smelled a gas leak. Upon arrival you could not smell any gas. You could only smell gas sometimes. We quickly came back to inspect the wall heater and could not find or smell any leakage. We demonstrated that there was no leak around the furnace by exposing the furnace to open flame, nothing. A new unit was recommended because the unit was 30+ years old. Then, 6 weeks later you called because unit not working. We again returned and found a bad gas valve, the generator was working properly. We only have a 30 day warranty on labor so a service call was charged. You refused repair and refused to pay for service. You then decided to hire another co. instead of working things out with us. Now you're expressing your dissatisfaction because a minor repair of the generator did not correct all the problems. Sorry we do not agree about giving you back the initial repair cost, that's not reasonable. After explaining this to you several times on the phone, I see your still trying to damage our reputation by going out of your way to blog anyone that will listen. We believe you're getting very bad advice from the competitor, giving you false accusations. Sorry to disagree with you."

"Good day, {Removed members name} We met only with your wife on the service call performed. You are mistaken in your recollection that we stated that you are breathing in carcinogens. We never referred to carcinogens relating to your conditions. The platform the furnace rests on has openings drawing in the carbon monoxide from the combustion air (the Gas Co. will red tag). An estimate to correct this problem was written down on your invoice for your review. What was also discussed about your furnace and duct work is they are over 25 years old. The filters that [Member Information Removed] been used are only a [Member Information Removed] 2% efficiency. The system is extremely dirty and unhealthy and needs to be cleaned up to be healthy again. The duct work is leaking a great deal of air out of the old ducts. The system is too old to spend the money to repair or to clean it up. The system is at the end of its expected life cycle. We offered to your wife, to send our estimator to meet with you and to consult with you about a new system for your home but [Member Information Removed] not heard from you until now. We apologize for any misunderstanding and will be happy to follow up with your request."

"Dear Mr. [member name removed]; Thank you for your past business over the last 18 years. This is the first I've heard about this issue. I can't believe this episode would discourage your business. I looked into this call and it was written up as weak airflow in the living room, but not for the no air conditioning in half the house. We must have got that wrong. Last week when we performed the maintenance for both units, no other problems were discovered. The calls have always been set-up with an arrival time within a range of time as an estimated time period. A call between 2-4 arriving at 4:15 is within the estimated time period. Had we arrived at 4:00, we still needed the time to perform the work. Since nobody was home we needed to reschedule another visit. Which has been completed satisfactorily. This has been the longest and hottest summers we have had in a long time which has put an enormous strain on everyone trying to stay cool. We ask for your patients and understanding and will try to do better in the future."

"[member name removed], We're very sorry we could not get your call scheduled during the last heat wave we experienced. As you were told in the beginning, we were overbooked already and could not fit in every more appointments in that next day which you had requested. You said you needed someone immediately or to forget it. Our receptionist suggested you try to find someone else if your business needed quicker service than we could provide. She tried to get you to find the filters and get them changed but you were unfamiliar with the filter locations. Since we had never visited your building in the past, we were unfamiliar with your system and unable to give you the assistance you required. Please be fair with your negative remarks and "F" grading, designed to tear down our reputation. We never were able to service your equipment. Accept the responsibility of having your equipment properly serviced before the next blazing heat wave. Stop taking out your frustration on the ones trying to be helpful!"