Universal Appliance Service Inc

One guy came out to do the work.  Everything he has done has never been a problem again.

One guy came out to do the repair. They are very quick to respond and come out and they solved the problem.

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No one called back to do the repair work. I called three times, each time I was told someone would call back.

Super. Igor and I had set a time of 8 am - 11 am. He arrived around 9:30, diagnosed the problem in five minutes (a malfunctioning igniter), and offered me a choice of two different igniters at two different prices, depending upon whether I used the "clean" function of the oven. I chose the more expensive igniter ($50 more) since I do use that function. He was done by 10 am - no mess, no fuss. Without my prompting, he noted that I was an Angie's List member and would therefore be given $20 off the total. This is the second time I have used this company and both times with excellent results. Igor is very knowledgeable, professional, down-to-earth, and wastes no time.

I've had good service with them. Their promptness and professionalism stood out to me. There was no negative.

he came over and saw that the power unit was too old to order a new part so he looked for a used replacement. This took a bit of time, but he finally found it, came back and did the work. Everything working fine now. He was very nice, easy to work with, professional. would use again

First visit led to a verbal shouting match with the tenant, so had to be rescheduled both have "strong" personalities). When I met for the follow-up, the diagnosis, with absolutely no tools or measurements was dusty coils. He reduced the price when I complained that there is no way a 3 minute wire brush cleaning should cost $180, but even then I had to go borrow a vacuum cleaner from a neighbor for him to do the work. When there were complaints a week later that the problem still was not fixed, he was prompt to return (again, no tools used to diagnose or even test the temp.) and says the problem is just a wrong setting on the selector between the fridge/ freezer. Called a second-opinion company when it was obvious there was still a problem, and they opened up the back panel (to actually clear out the crud that was pushed to the back by Igor's brush cleaning, since he never moved the unit) and determined the problem- overheating compressor, so money was essentially wasted with Universal. I called Igor back to let him know, as the one good thing I can say is that he was always reachable and timely with meeting times. Hopefully, this is an isolated incident, but not at all what I was expecting.

Great! after being blown off by 2 other "highly recommended" repairmen, Igor got me on his calendar right away - and then showed up on time, thankfully toward the early part of the arrival window. A relief after 3 weeks of doing dishes by hand. The repair took 30 minutes tops.

Promptly came over to diagnose the problem, obtained a new part and followed up quickly to do the repair.

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They were professional and responsive.

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This was an emergency call. Sergey arrived promptly after making the phone call and comprehensively fixed not only the issue with the latch but something else that was wrong with the washer. I am forever grateful.

We will use them again.

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Igor comes over, checks it out, gives me a quote, orders the part, comes back to replace the part. He is efficient and professional. With the dryer repair, in one case he had to send a worker out to do the job. I remember being impressed that the worker cleaned the inside of the dryer really well and when the part was replaced he was still not satisfied that the dryer was working correctly and safely, so he came back on another day but did not charge beyond the original quote. I find the cost of service from Universal to be not cheap but worth it for the assurance of quality and reliability.

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He said he would arrive between 9 and 12 noon.  He arrived about 11:30am.  I told him the oven would not come on.  He took a look at the oven and told me he had to go get the part to fix the oven and he would be back around 2pm.  He arrived around that time and  replaced the part.  It took him only about15 minutes to replace the part.

He was very polite and efficient.  I will use his service again, and give him referrals.

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