Fast Water Heater Company

First time buying a Big Deal. Work was done quick with no problems. Moe the technician was very knowledgeable and efficient didn't feel pressured into getting something I didn't need. I would use them again.

Excellent customer service on the phone. The technician arrived on time, and did a thoroughly professional job. He observed incorrect installation issues from previous leaky water heater, and installed corrections (pan and drip tube). Afterwards, the water heater was inspected by the city (as is code), and the inspector said that it was a perfect job. We would definitely use Fast Water Heater again!!

They guy came out and the work ended up costing us double. That did not bother me at all. The man who came out went beyond being human to help us out. It was amazing. I must say this guy was phenomenal. He really went out of his way so that we could have hot water starting on the day he showed up. He was able to get us a temporary solution on the day he came out and came back after that weekend to install the correct system. He went out of his way to make sure we had hot water for the weekend.

Late to the appointment. over priced. never came back. I did not used them.

I had them come out to see if they could do it. They gave me an estimate that would be 3xs the amount that I paid for the Deal. They were polite, they were just charging more than I thought it was going to be. I am now getting a refund for the deal through Angie's List.

They had to replace it because the burner went out. They also had to service it 4 times. We finally figured out that it was something the gas company needed to do. I felt that Fast Water Heater should've known this.

It turned out well, and they did a great job. They worked with me in dealing with the water company. I would recommend them to others. They communicated very well, and were on call if I needed them

Installation was smooth. City inspection required I provide separate electric outlet which I did. Water heater functions flawlessly and I got a tax credit of some of the money

They did a great job and determined that there was a different problem and we did the work ourselves. They came out on time and they spent the proper time to figure out the issue.

Arranging for the water heater installation was fine. We discussed different options (size of the water heater, various quality--primarily warranty period, and the process for installation and permits.) The installation of the water heater went great. The installer showed up when he said he would, he explained the work he would have to do to ensure that the replacement water heater was "up to code," and then explained the charges that corresponded to the charges beyond the core installation. (Strapping for earthquake, grounding the pipes, a pan underneath the heater, and a drain pipe for the pressure valve.) I signed off on the work, and it was completed as stated. I was actually very impressed at the work that was done--it looked great. He even pointed out the drain pipe pointing to the garage floor, just to ensure that I knew that if it was ever necessary, it would get water on the garage floor. (Which is fine, as I don't keep anything of value on the floor in the garage.) Keep this last part in mind. He also explained the permit process, and said that he didn't think there would be any problems, but if there was, feel free to call them so they could make it right. Shortly after, I received a follow up call that was focused on selling me solar panels. It was done under the guise of checking to see if I was happy with my water heater installation, but the majority of the call was spent on trying to sell (or lease, more specifically) solar panels. I didn't give it much thought at the time, but I feel it's a bit tacky to try to telemarket solar panels as a result of a water heater installation. THREE months later, I received the permit that was issued two weeks after the installation. This was sent by Fast. I called the local inspector and had him do the inspection. Alas, all was not well. That drain pipe mentioned above? Well, it was not within code requirements. It MUST be routed outside, and at least 6" and nor more than 18" above the grade. I looked this up--it's clearly documented, and was fully documented at the time the water heater was installed. Simply, the installer did not install a water heater that was up to code standards. Though it was a bit annoying to me that I would have to arrange a follow up visit (I work 37 miles from my home.), it didn't really bother me very much. So, I called them to get this fixed. The gentleman on the phone said it would be 4-5 business days before someone would get back to me. That brought my annoyance level back up. I would bet that calling them with something else that was going to generate revenue would have had much better attention. Well, two weeks passed with no phone call. So, I called again. I walked the representative through the situation again. This time, I was told that "as a courtesy" they would send someone out to "do an estimate of what it would take to bring it up to code." There was no recognition that it should have been done right the first time. And, worse, it was projected as doing me a favor (waiving the fee to come out again). I told the representative that my bottom line was that they installed a water heater that wasn't to code, and that I expected them to do it at NO CHARGE. He then debated with me about whether or not the code was just interpreted incorrectly by the inspector. So, I read the section to him. There is NO room for interpretation. I was told that someone would get back with me within the next two business days. The next two business days came and went. No call. I am so fed up with dealing with these people, I'm going to get an estimate from another vendor to fix what should have been done right in the first place. I'll probably take them to small claims court at that point, while at the same time report them to the county/state for installing water heaters that do not meet code standards. If they did mine wrong, it stands to reason that others were done the same way. So, although the initial installation seemed to go well, it was actually completely undone by the fact that they didn't handle the after-the-fact work in a professional manner. I cannot recommend this company, and in fact, warn people to stay away. They should have known the local code, and installed the water heater in such a way that it met the standards. They also should have been better and ushering through the permit, as that was what they were paid to do. From my perspective, they have no excuses here. (As they have responded in other feedback comments.) The bottom line is that they didn't do the installation correctly, and didn't step up to make it right. And, expecting me to pay for work after the fact isn't a right answer. I approved the installation of a water heater that was up to code. I did so after I was presented with the total costs. To come back later and add more costs (Not that I've even had the ability to have them come back out to do that!) is just plain unacceptable, and unethical. (And probably illegal.) Update - They stepped up and completed the work, without any issues whatsoever. Once I was able to get past the individual(s) that answer their phone, things progressed quickly and professionally. As a result, I'm updating my rating. They ultimately did the right thing, and that is what really shows the ethics of a company's culture. I left the responsiveness as a "C" due to the large time lag between calls and action. Hopefully, they will train the folks taking the calls to perform at a level that is commensurate with the overall company's work ethic.

When I called water heater installers I made a list of questions like sales tax included or not. If plumber at site insists any thing is not included call compeny rep to clarify.

They were too expensive. It was going to be $2000 to install the water heater.

Their service was good. I went through Home Depot to get the service. They came when they said they were going to come. They removed the old water heater and installed the new one. The price was higher than I thought it was going to be. They had to do some work to bring the water heater up to code. The other water heater was about 25 years old.

I went to the Home Depot and picked out a water heater. All water heaters sold by Home Depot are all delivered and installed by Fast Water Heater Co., up and down the entire West Coast. I asked that they come out and give me an estimate for installation. The price of the water heater was $468. The posted price for “basic installation” at Home Depot was $197. The company’s rep was polite and punctual. He gave me an estimated cost of $1,568 (including the water heater). The bid showed many items as “included” in this package. I asked for a more detailed breakdown. He then created an itemized bid which came out to $1,838. He stated that it was doubtful whether the county inspector would pass the work performed on the water heater due to its location, which the rep stated was too close to a nearby tree, and too close to my lanai. (This would have entailed thousands of dollars more, to lay new piping to the new location.) He also told me that I needed a new vent because it didn’t have enough clearance from the house; that I needed a new water shut off valve because the old one was “frozen”; and that the foundation for the shed (which holds the water heater) was inadequate and I’d probably have to have a contractor who pours concrete come out and re-do the concrete pad. Thinking that all this was a bit excessive for a simple replacement of a water heater, I went to the County of Los Angeles Department of Building and Safety. I took along pictures of the existing water heater, the shed, the clearance, the house and the tree and showed them to a building inspector. He said that some of the items recommended by the company rep were not required: the clearance was fine, no problem with the concrete pad, the vent did not need to be moved. He also thought the price was excessive. I ran into an old friend who happens to be a plumber. He installed a different, more expensive and better quality water heater for $1,100, including labor. Although the rep from Fast Water Heater Co. was very accomodating, he was misinformed about a number of items. Some of what he told me was inaccurate. I subsequently wasted several hours trying to determine what was really necessary (by going to the County and asking questions). Also, the confusion over the price difference between the two bids received made me spend more time. I went back to Home Depot to find out why there was such a large discrepancy between the two bids, and between the bids and the posted “basic installation.” For these reasons, I can’t give this company a grade higher than “C”.

Very well. They did a great job and came out on a holiday.

After viewing the ratings on Angie's list I decided to go with this company and was not disappointed. They came in around the price I expected and did a professional and timely job. Luis was completely professional; he answered all my questions and did a very good job. I would recommend Luis and his company without qualification.

We purchased a new home and the previous owner had jerry rigged (aka "Mickey Moused", cobbled together) a larger hot water tank than was possible into the space next to the furnace by putting it and its 4" exhaust pipe into the 3" Y-connector which had 3" + 4" inputs and a 5" output, which went up a 6" chimney and out the roof. The result of all of this is that Carbon Monoxide was leaking into the house, and The Gas Company would not turn on the gas leading to the furnace/water heater unless we fixed the situation. The Fast Water Heater Company worked with me to quote a price for an instant hot water system and, though pricey, advised me that this was the last year to receive a stimulus tax credit for installation, where I would receive 33% back from Uncle Sam. The installer was polite, professional, and truly wanted to "do a great job for all the money we were spending". He took pride in his work and involved me by setting my expectations before the job and showed me his progress afterwards. The work included - Removing the big (75 gal), old, jerry-rigged water heater, and the exhaust - Splitting the gas at the main, running it inside the garage and about 20 feet along the interior of the garage to the unit. - Reconnecting the furnace exhaust solely to the chimney. - Running intake and exhaust PVC about 15' to avoid exhausting underneath a window. - Connecting the water heater to the circ pump The quality really surprised me. The water heater was mounted nicely and looks beautiful (stainless steel, I think), the piping looks clean, and what amazed me was that the exterior stucco used to patch the various holes for gas & intake/exhaust matches the house color completely. I was certainly very happy with the installers' work, and I was also happy with the main company, who pulled permit and even sent me a packet with: - The permit with work circled, and the work summary. - A reminder for follow up inspection by the city with the phone number printed & highlighted. - A filled out rebate slip ready to send to the water heater company (Eternal) for refund with for SoCal Gas.

They came out quickly and installed a temporary tanked water heater the day I called them. They then scheduled to come back out about a week later to intall the tankless heater and run the new water and gas lines. The crew they sent were proforssional. They did a good job of hiding the new gas line that had to be installed along the front of the house. They cleaned up when finished. The job took three days total. When the job was finished the installer told me that we should check with the gas company about having a new larger meter installed due to the higher BTU requirements of the tankless compaired to the old tanked heater. Later, after the gas company had come out, Fast water heater had to come back out to install a new connection between the meter and the new lines they had run so that the gas company could install the new larger meter. They came out quickly and did the job at no extra cost to me. I am extremely happy with the job.

Our water heater went out on a Sunday afternoon. Found Fast Water Heater Co. on Angie's List. Quoted $1000 for a 50 gal. water heater with installation and a building permit. Any building code upgrades would be additional. The installer arrived the next day, earlier than scheduled. He determined the 50 gal. tank would not fit even though we provided the shed dimensions when scheduling the service. Turns out they have a variety of tanks in their trucks, so he was still able to install a 40 gal. tank (12 year warranty) which took about 2 hours. Building code upgrades added another $400, so total cost was $1400 even with the smaller water heater. Unfortunately, the work did not pass inspection. Building code requires water heaters be 3" above grade and it wasn't. Notified Faster Water Heater and they sent a different person who was uninformed of the problem and thus unprepared to correct the code problem (He didn't have a slab to raise the water heater.) After some rescheduling he returned and on this 3rd visit, the installer had to completely disassemble everything and then reinstall it. This time it passed inspection. So the whole process took a month after the original installation. Overall, it was an inconvenient hassle, so I do not recommend this company. Now I know why they offer DIY service for less $ without a permit meaning they do most of the work except for a final step or two that you do yourself to actually connect the water heater.

Father and son installers Pat and Matt showed up on time, were professional and friendly and did a very clean demo of old tank and install of new unit in less than 6 hours. I felt this was pretty quick, considering they had to lay all new pipe to relocate the water heater from inside to the new position, mounted on an exterior wall. All in all they did an excellent job and the tankless water heater is absolutely perfect for our house -- no more running out of hot water! It would have been nice if they could have patched the holes on the wall of our laundry room after removing the old tank and its pipes, but I understand that's not in their job description -- so I need to patch them myself. Other than that, I'm very happy with their service and the result!

I went to Home Depot to purchase the water heater with installation. They contract out to Fast Water Heater. I called to obtain an estimate for purchase and installation. I was given over the phone an estimate of approximatley $979.00 with some possiable additions to bring the installation UP TO CODE (this is the gotcha part). When the repair arrived and started checking off what was required, that estimate balloned to 2040. I think they do a song and dance to pad the installation cost. Needless to say I didn't use them and the one part that they were going to charge $589.00 for, a temperture and pressure release valve, was included with the water heater I purchased and had installed by someone else. What a ripoff.

This went very well i got the tankless heater I wanted and still had hot water for my tenents

it went very well most companies I talked to told me it would take a week to set this up and do it. Fast Water heater came out and gave me a price on a tuesday and then installed it the next day. I no have an endless amount of hot water in my home

I called Fast Water Heater Company and talked to Scott. Scot was very helpfull he explained the process to me and set an appointment fo the same day. I was given a 4 hour window time for arrival. Matt was the technican that came to my home he called me about 30 minutes prior to arriving and was right in the middle of the time set. Matt surveyed the job and explained everything thaqt needed to be done he told me about the permit process and what to expect. The entire installation took about 3 hours. Matt cleaned up after the work was completed and showed me how the hater worked.

Called them at 11am and had a technician at 3pm. The technician was very friendly and explained everything in detail before he started the work. He left the job site cleaner than he found it.