Pacific Plumbing Co

This is the third time we've used Pacific Plumbing and they get an A+. We called them and an hour later, four men were here. They had to flush out the entire water line from the street to the house. It took about 2.5 hours and then the toilets worked and the water had drained from the showers. They used the latest equipment, including a camera they sent into the line to be sure it was all clear. I can't recommend them strongly enough. The cost was completely reasonable.

It was fast and efficient and actually cheaper then quoted and I hesitate to say this, because the fee might be pretty standard industry wide, but it struck me then, and now, that $500 (or$450) for

Our initial correspondence went well. I was happy that they could service our area same day. I provided 3 pictures to David via text to minimize surprises for both of us (which I've attached). I was concerned about both cost and providing enough info to plan for parts. When I called later that afternoon to confirm whether or not the pictures were received, he seemed to have an idea that it was a problem with a relief valve. Someone arrived on time - it wasn't the same person with which I spoke to but one of his workers. I found it slightly odd that he had a lady friend with him. I later came to understand that this was his wife, they work for the same company. They ride-share because they live close by and this was his last call of the day. This is relevant info because he seemed to be in a hurry while she was waiting in a hot vehicle. He looked briefly at the leak and I thought it was because he seemed to understand what the problem was. I thought some communication may have taken place and that this was a common problem. However (as we discovered later ourselves - the leak came down to a washer in the old valve). I expected a quote. Instead he asked us if we had the replacement part, which caught me off guard. I thought maybe this wasn't a part they normally carry so my dad went to a nearby Ace hardware on the plumber's instruction. Once my dad got back with the part the plumber it took about twenty minutes to turn off the water, dig a hole around the existing valve (with our shovel) and put on a new valve. Before he cleaned up he wrote out a bill for $250. He was there for a total of 45 minutes and 20 of those minutes were spent waiting while my dad went to get a part. I asked him why it came to that amount. He said he didn't make the prices but I could call the office. I did. I asked why, when we supplied the part they were charging us that much for 20 minutes of work? Without telling me why, dave offered to lower it to $150. Assuming that the problem was fixed, (even with the oddities) I thought this was fair. They came out to my area the same day and were punctual. After I paid over the phone, the plumber packed up his truck, explained that the water needed to stay off for 20 minutes while the glue dried but that he would be back to turn it on since he lived nearby. Again - very much hurried and a little odd. He didn't even clean up. PVC pipe scraps were left and the hole he dug not filled in. Before letting him go, my dad asked him how to turn on the water. It was reasonable at this point to assume from the other odd behaviors that he might not return so we wanted to know. I was still at this point assuming the repair was thorough and complete, however. We discovered in the following day that it was still leaking. We thought about our options and . examined the old part. That's when we discovered it came down to a bad washer in the original valve. We were wondering why this was not caught by someone who is supposed to be professional. We decided to contact the company via email and explain the situation from our point of view. At first we didn't say anything about the money we paid them. They asked if they could come out and redo it. The only thing they had going for them at this point was that originally they were able to come out the same day and that they were punctual. Everything else (the quality of their work, the professionalism of the person performing the job, the experience with the quote and calling about the price) was sub par. We chose not to let them come back based on these things and instead asked for a refund. He offered us 50% back. I asked him, since the total of the cost was for labor (we supplied the parts), what his reasons were for keeping the other 50%? He did not answer the question but said (and I'm quoting from his email) "your request is denied. Again you did not give us a chance to make things right, this is normal and correct in business. You will receive a $50 discount as offered. This matter is closed and no return and answer is required." (I've attached the emails). I don't think we owe him an opportunity to come back to our residence and redo the repair when our experience led us to believe we couldn't trust them to diagnose the problem, do good work, or be straight when it comes to the cost. We're giving him an opportunity to rectify the problem, but not by working on our home further - by refund. (I've attached emails) In summary, We all hire professionals because of their knowledge and experience, and because they can usually do the job much faster. We were competent enough to do the job (and as it turns out had to) but it took us longer. I paid $150 for a job that we had to redo ourselves, my dad paid $30 for a new part that didn’t need to be replaced. The worker was in a hurry, was unprofessional, left a mess for us to clean up. It’s my opinion that none of that money needed to be spent and $180 is not an insignificant amount for us.

They knew exactly what was wrong, and quickly fixed it. No problems ever since!

They were prompt, very professional, arrived on time, and got the job done very quickly and efficiently. I would definitely use them again.

Excellent service. Eddie arrived on time. Very pleasant guy. He did the job, cleaned up after and double-checked his work. Except for pricing, he was able to answered other questions I had about other work I need to have done around the house. I will definitely consider them for the next set of work to be done.

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It went very well. He had all the necessary parts with him to fix the broken riser. We had turned the water off at the sidewalk. It took us a long time to do that. When he was finished, he turned the water back on because he had the exact tool needed for the job.

I tried a home remedy to unclog to sink, which was having standing water.  I used baking soda and vinegar, waited 15 min. then poured down boiling water.  I tried this 3 times.  I was still having issues so I checked two traps under the sink and both were clear.  At this point I called Pacific Plumbing.  They were able to schedule the appointment for the following afternoon. 

When, Dan - the technician, arrived I advised him of the steps I had taken.  He quickly validated my steps and determined it needed to be snaked.  He was quick, professional and very neat.  The pipe was unclogged and he cleaned the area and was gone as soon as it was completed.

I had a 10% off coupon from Angie's List, which I used.  Total cost was $88.20 and about 1.5-2 hrs.  I would use this company again and will recommend.

Very competent and professional. The work was completed quickly, my home clean left clean.

I called them and thankfully they were available today. They scheduled a time of 1:00 pm but they got here a half hour earlier... which worked great for me!  They were professional and friendly and cleared the drain very quickly!  So glad I called them first!

Everything went great.  This is the first time I've had to use a plumber and I am very happy with the job and the price.  I will be using them again when I have them run a copper tube to my fridge for the ice-maker.

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They came exactly when they said they would and they completed a lot of work in a less then an hour and half.  They evened out one sink due to uneven tile.  I believe it is quality work.  They took out all the old sinks and faucets with them and left me with great looking new sinks and faucets in my bathrooms that I purchased online.  I would definitely call them again for more work.  They even reminded me about the Angie's list coupon for new customers so I could save 10%.  After the initial call, they came within 24 hours.I am very happy with this company and their work.

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Cleared lines clogged with sediment, re-lit pilot light.

I have been using this company for plumbing services these past few years. I mostly deal with Dan. Not only he knows what he is doing, best of all, he is always courteous and patient with my questions.  I will certainly recommend this company to people I know..

David did a great job in explaining and repairing the plumbing.
I would recommend the company to my friends.

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Ramon was early and got my water main valve open after it was partially stuck in the closed position.