ANDERSON RADIANT HEATING

Glen and his team just finished two radiant boiler/domestic hot water installations at our house in Los Altos Hills. This is the second major project we've done with Anderson. After the brilliant work they did upgrading the boiler in our San Jose Eichler, we brought them back to bid on a new home. They were prompt with the initial appointment, they provided a bid exactly when they said they would, and they installed the systems ahead of schedule. During our remodel, we've worked with many contractors. Anderson is, by far, the most professional. They are "craftsmen". They take the time and make the effort to do things exactly right. The equipment they use is the best available. The installation is clean and they do exactly what they say they will do. If you want the best radiant contractor and the best radiant system, look no further than Anderson.

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Glen originally came out to do his yearly inspection of our radiant heating system. He discovered possible leaks. He returned with his equipment and found two leaks in our bedroom, which he fixed. Glen and his crew did a terrific job. He is knowledgeable, competent, clean and worth every $ we spent..

We had a series of contractors bid the porject, although each of these contractors engaged in some level of double talk about what they might experience during the course of the project. Glen of Anderson Radiant Heating showed up. He gave us a precise bid and start date. More importantly, it was clear he had extensive knowledge of all aspects of radiant heat systems. His bid was slightly higher than the other contractors, but worth every nickel. He (Glen himself) started the job on the day promised, and finished the next afternoon. The system works perfect. Glen takes tremendous pride in his works. For obvious reasons, Glen is busy. We strongly recommend that anyone needing quality work, wait for Glen. He is worth it.

Glen was very knowledgeable about radiant heat systems in general and specifically about our home's system, having serviced other homes in our neighborhood (We live in a townhouse complex where all the homes have radiant heat installed). He checked the system pressure and checked for any leaks. He was very thorough, pointing out several real faults with our system and made very reasonable recommendations. After his visit, our heat stopped working. Concerned that it had something to do with the inspection, we called Glen back. He came back to troubleshoot the problem, spending over an hour of his own personal time (this was after 5pm), at no charge. He wasn't able to diagnose the problem, but it wasn't for a lack of trying. This was true customer service and it showed he cared about his work. Glen suggested we call another plumber who was expert in our make of water heater, who eventually did find the problem and fix it. (The issue was the pump, which was the wrong type for this kind of system. Glen had pointed this out earlier as something we should eventually replace. It just happened to fail just after his first visit, so it was a good call on his part.) I recommend Anderson heating. They were professional, conscientious, have excellent customer service, and care a great deal about their work.

Installation and inspection of system was done in one day, and very efficiently and professionally handled. All tools, equipment, and parts for the installation were on hand. The furnace and installation cost was approximately $7500.

After dealing with a factory authorized service rep. for a Munchkin Radiant Heater it was refreshing to work with Anderson Radiant Heating. They were very honest and punctual. The cost was high mostly due to the parts that had to be replaced. They quoted an estimate and stuck to it. Would definitely use them again for Munchkin boiler repair as opposed to the factory authorized guys (who aren't even located in the South Bay when I wrote this review).

I think they did very well. I met with Gwen from the company on a Friday and he installed it the next Saturday. He was supposed to have installed it on Friday, but he had a family emergency. I know they genuinely did have an emergency and I didn't think that it was an excuse. They worked all day and it looked like a very nice job and they cleaned up well after them selves. They gave me good instructions about how to use it and what to do. I was happy to know that it worked better than my old one. I am totally satisfied with that they did, and I don't know about the price since I hadn't gotten this service for 30 years. I was shocked as to how much prices have gone up. After listening to him and researching on him I found that they are one of the main dealers in this line. He gave me a quote and asked me if I wanted to check with other people, which I didn't in the end.

They took all of the water out of the radiant heating system and put helium in place of the water. Then with a machine that detects helium they go all over the house to find where the leak is. Then they fixed the leak and repaired the concrete where the leak was. They are excellent at what they do. The price is always a shock, but it is great to get my heat back. They are the only company that I would use to fix my radiant heating system.

Went fine. I got an estimate, discussed variations, and signed the work order. Work was completely quickly and neatly. Glen did suggest using the existing boiler that pumped hot water into the floor heating system (which had broken down) rather than installing a new one, which I appreciated as it saved $$, and the boiler still works fine. They also added a couple of places where I wanted baseboard heaters and they didn't charge me extra for them. I made the request after having gotten the bid. The only thing I was not happy with was that the workmen didn't install some of the baseboard as low as I had requested. I didn't notice this until later and they are fairly permanent (I don't want to have to have them redone). The system works fine, though, and Glen has returned every couple of years to check on things and make minor adjustments to keep it going top notch. I think Glen is a good guy--trustworthy and works with integrity.

I was very impressed with their service from beginning to end. Glen explained everything he's doing, and he was conscious of not racking up too many hours and keeping the cost low for us. He was punctual and polite and very customer-friendly. The same goes for his associates: they were all excellent. The job was tricky, and they knew exactly what to do.

We received the repair where the owner and worker worked hard until they fixed all the leaks that they can find. The ownder even came to repair the last leak on his birthday on Saturday.

Before finding this company, we had estimates from several others who said they would start digging up the floors from one end of the house to the other until they found the leak. Even though they had detection equipment, they did not seem to know how to use it properly. Only Anderson had the expertise to pinpoint the leaks and the process was not as invasive as we expected. Avoid a nightmare. Do not cut corners when it comes to repairing radiant heating leaks. These men are not only experts, but are polite as well, and go out of their way. They even built the table for the new boiler. We've never been as impressed with any company regardless of the category.

They were great. We first had them come out and do a 'tune up' and then about a year later had the new boiler installed. They made good recommendations based on years of experience in this business. They showed up on time and were done on time. They came back at a later date to make some adjustments free of charge. It's a family owned business and everyone we met was courteous and knowledgeable.

This company checked for leaks. They found a leak in the radiant floor heater and were very good in fixing the leak. This company did not drive a company truck at the time of service. It is a Father and Son company. Overall they did find 5 leaks and had to remove tile and concrete flooring to get to the them.