CITRON PAINT & DESIGN CJ VOLK

Description of Work: In the beginning, we hired this company to do a painting analysis and service for the inside of our home. The work was adequate so we asked if they did interior and landscape design; they said they did. We decided to hire them to choose and purchase ceiling lighting for each room in the house; to choose and implement window coverings for each room; and, to design and follow through with a landscape for a small backyard. This is where the problems started. First, Citron's "statement of understanding" of how they do business was 100% in their favor. The initial retainer was $8,000. As soon as they received this money their "terms and conditions" for working started. But as stated, it was all in their favor. For example, if you needed to communicate with them and called or emailed, they charged you for the time spent answering your email or phone call; therefore, effectively cutting off communication unless you wanted to pay them to talk to you. They also promised an update email each week on their progress; however, we never got these. When we would finally call to find out what Citron was doing with our $8,000, we were billed for it. To make matters worse, we paid to find out the reason our job had not progressed was they had been busy with internal problems. In today's business world, it has always been our experience that communication with a client is a given courtesy, not something for which we are charged. There were other issues but the list is too long as the above is just an example.