Custom Plumbing of Arizona, LLC

I only gave 4.5 for customer service because I asked multiple times to get an estimate that broke down the cost by project (I had 4 projects for them) before I finally got one that had all the information I needed. Everyone was nice, but slow to respond to that request. The total estimate was reasonable. When the rep scheduled to do my work (Vince) called in sick, they let me know right away and sent Johnny out to my home to get started on the work. He was able to finish it the next day. All in all, it was a good experience and I will use them again should the need arise.

Arrived within the time window and gave a fair estimate. Work was done for the estimate price and he was very professional!! Great Job!!!

Johnny had the experience and offered more information for future issues that I may need to address on other things.

Corri was very knowledgeable, professional and personable. We were aware of two problems, but in the process of working on those he found a third and has probably saved us money and a huge headache down the road.

Put my request in Sunday afternoon got a call half hour later set up their appointment to see me this Monday the 19th. Johnny and Vince were very prompt good communication. They walked me through what they were going to do to my water heater fixedð ð

Quick Professional service, fixed plumbing issue quickly

Explained all work done.

Super nice and knowledgeable guy.

I hate writing negative reviews. The plumbers that came were all amicable and professional, but the jobs done and its quality and the customer service were all terrible. I had a clog that was looked at by another company and was told that the toilets needed to be replaced because of age. I got a quote and then called Custom Plumbing for a second opinion giving the plumber the same information of the issue and the quote. He firmly denied that I needed to replace the toilets and instead confidently stated that I only needed to replace some parts in the reservoir. I hired him for the job and he said that if there are any issues to call him on his number. First, he did not tighten the tank back to the toilet enough. So there was some extreme movement. This plumber then failed to respond to 3 separate messages over a week about the issue. So I had to call Custom directly and they sent a second plumber to quickly finish the job. Second, the issue that I had called them in the first place was not resolved. I still had clogging issues despite his assertion that his solution would resolve it. I had to again call Custom Plumbing to get a third plumber to come out to look at the problem. Very professional, and immediately knew that the problem was the toilets. What the first guy denied. He then listed me a quote for a new toilet and then charged me to unclog the toilet again. Which would have never been an issue if his employee had correctly resolved the problem I paid him to do. I took the quote and will be bringing it to the next plumber. Because I cannot trust the expertise of this company. Nor their ability to be accountable for their employees errors. I am giving two stars only because at least the last guy was sympathetic to my frustration.

We had a water leak from our water heater. Custom Plumbing of Arizona responded to our problem on the same day. Jesse G, operations field manager taught us how to do maintenance of the tank to prolong the life of the water tank (e.g. draining every 6 months and changing anod rod annually). Since our water heater was still on warranty, Jason helped us to exchange the water heater at Home Depot and gave us advice on which one to upgrade to. Jason also installed the new water heater. Because of the expedient service of the plumbing company, we had hot water on that day!!! We were very pleased with the service and would recommend this company to others.

Corey, the plumber, was fantastic! Explained the process, the cost and was informative the entire process. Cared about his work and the customer! I now have a plumber I can rely on!

$450 for 1 hour job. I will need to replace a pipe hanger but the pipe repair was quick and very professional.

They are professional and courteous. They helped me with contacting another company for the water damage and my home insurance. Excellent plumbing work but was a little pricey.

They were honest compared to the other companies i spoke with. They even had a lower price than my home warranty program.

Great job

Customer Service kept us updated on arrival time. Technician was professional and efficient.

Prompt , competitive pricing, following CDC guidelines too ....

"The project was top notch. Not only did they consistently show up on time, but they finished the project early and were willing to reschedule the final walkthrough multiple times to accommodate our schedule. Final project turned out grea

Hot water tank repair not resolved despite the excessive charge. Non-response to further inquiries Firepit repair done correctly but the technician had no tools for repair (used personal tools) and the charge was excessive.

We had a plumbing emergency at our Troon North condo with a rotting cast iron pipe literally decaying inside and causing a massive backup into our unit. Coordinated by their supervisor Brandon, Justin and his crew arrived on a Saturday morning less than 3 hours after we called and managed to diagnose the issue, replace the pipe and clean up by that evening. It was our second experience with Custom Plumbing and both times the service was exceptional. Highly recommend these guys.

Very responsive. Cory did a great job. He explained everything he was doing and why.

Very fast response time from the time I called.

They were very courteous and did exactly what they said they would do. I had a water main break to my house. Their price was lower than other estimates I received a couple of thousands less. I would recommend their company to anyone. A1 in my book.

The job was hard; they had to replace my water heater I live in a mobile home, my water heater is in my closet in my room, not a lot of room to work. I had a 30 Gallon, but they were able to replace it with a 40 Gallon, which actually saved me some money. It took the technician a long time because he had to change some fittings because the ones that I had were not very good, and it would not have lasted very long and could have leaked, the technician did not feel very comfortable using what I had. So the job did cost more than it normally would, because of the changes he had to make. It was high, but I understood what he did and the new water heater is much better than the old one. I am very satisfied with his work.

Installer took manual and all paper work and timer dogs