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Sterling Services

Heating and Air Conditioning, Plumbing, Water Filtration and Softening,

About us

We are the perfect size service company! Small enough to keep our prices in check yet big enough to offer great coverage for reliable service. Our purpose in business is to "Outperform our Compensation". We are a multiple award winning Business through our local Chamber of Commerce due to our commitment to exceed customer expectations and employing the best people. All of our people are background checked, drug tested and hand picked for high character.

Business highlights

17 years of trusted experience
Emergency Services Offered

Services we offer

We are fully licensed for Residential & Commercial Air Conditioning, Heating, Plumbing, and Solar Water Heating. We offer service and replacement options for commercial and residential needs.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.9321 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
2%
2
1%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 251-275 of 321 reviews

Hugh S.
10/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Response from Sterling Services
Thank you for the report. If there is any way we can improve, please do not hesitate to let us know, as we take all input very seriously and apply it towards future improvement.

John M.
09/2015
4.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: AC tune up

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Sterling Services
Thank you for the report!

Mary W.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
see above
Description of Work: Checked air condition unit. Answered my questions about age, condition. Replaced batteries in thermostat when I explained it wouldn't work on automatic. Very helpful and knowledgeable. Would definately call again..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Sterling Services
Thanks so much for the detailed report. We appreciate the opportunity

John B.
09/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: service was a few months back to do a basic check of the a/c system...basic service delivered although coil cleaning was just a garden hose through the top opening..casing not taken off and coils not thoroughly cleaned...whole job not really worth the money spent

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$59

Response from Sterling Services
Thank you for the feedback. Obviously these are not the ratings we strive for, but I do appreciate the high marks for 'Responsiveness' and 'Punctuality'. We have improved our process since this date of service and would like to offer you another complimentary service. We will be contacting you to schedule this if you would like to accept it.

Maury P.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Tune up of AC system. Thorough and great communication

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Sterling Services
Thank you for the report!

Barry R.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checked AC unit. Wife said the young man was very professional and she was at ease that the work accomplished was properly done. We look forward to future service from this local small business. Great customer service attitude.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from Sterling Services
Thank you very much for the great report!

Richard S.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Check av for summer use

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Sterling Services
Thank you for the review of our services!

aleatha D.
09/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Sterling Services
Thank you for the high marks in the areas of 'Responsiveness', 'Punctuality', and 'Professionalism'. You do not indicate where your dissatisfaction lies in the other areas. I have reviewed your checksheet that we complete on every $59 tune-up and see there were a couple of minor recommendations made to improve your system for you. We always like giving a clean bill of health, but sometimes there are other needs that we are obligated to discuss with you when we know them to be problematic. I presume this to be the possible issue here. Please call me if you would like to discuss further or have any questions or issues with anything at all. Thank You, Joel

Kathryn V.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sterling Services
Thank you so much for the report!

David J.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Sterling Services
Thank you for the review of the service!

Edward C.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I purchased a deal for an air conditioning tune-up and cleaning.
Rating CategoryRating out of 5
Yes, I recommend this pro
$59

Response from Sterling Services
Thank you for the report!

Bill D.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: /

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Sterling Services
Thank you for reporting back on the $59 service purchased.

NATALIE N.
08/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I live out of state, and this is a rental. Overall, it was ok. What i didnt like, was an inflated inspection. I paid $60 for the inspection. Great. But the service technician came up with $1000 in repairs. I was actually only calling for the theremostat. The renter, even though i suggested going to lowes and buying a thermostat, wasnt sure what the problem was. Just a $30 thermostat. Anyway, i was quoted $145 to install a non programmable thermostat! WHat. I was not feeling very confident at this point. We declined that outrageous bid and he fixed a switch for $185 which took all of 10 mins. I felt like we were being taken advantage of.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$250

Response from Sterling Services
Dear Member, Thank you for the high marks in the areas of 'Responsiveness' and 'Punctuality'. We always enjoy the feeling of giving a customer a positive report on the condition of their heating and cooling system. Unfortunately they are not all in great shape when we arrive. Please understand that we would be doing you a disservice by looking past any deficiencies and not bring these needs to your attention. As for our pricing, we are very much in line with industry standards and even quite a bit lower than our large competitors. Thank you for the opportunity.

Ron B.
08/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Response from Sterling Services
Thank you for the report!

John H.
08/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: AC needed Freon. They said my ac was too old and needed replacing very pushy. Before they even went up on the roof to check the ac unit they were talking about new units and there advantage over all the other companies.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$300

Response from Sterling Services
I have to apologize if we came across as pushy. We are not one of those aggressive sales companies that you hear about and I'm not accustomed to getting this type of feedback. I do understand that the system is 18 years old and there was refrigerant leaks located in the evaporator coil. This is generally due to deterioration and often replacement does become the best option. Still, we never want to come across as pushy even if we feel strongly about your system's condition.

Dan and Ted C.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Professional. knowledgeable

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$118

Response from Sterling Services
Thanks so much for the great review!

Amy S.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Sterling Services
Thank you for the positive report!

Joshua P.
07/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They examined the system at a high level and made some recommendations, including get a new AC unit. I don't feel that they dove deep enough. There were several things that subsequent service providers recommended that would have been nice to know during this inspection.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$59

Eileen F.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The person that came out was on time and very professional. He took time to answer all my questions and did a extremely thorough checkup of my system to make sure it was running properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Sterling Services
We appreciate the report. Thank you for the opportunity.

ron K.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They came out and checked our A/C to make sure everything was working properly. Everything was fine and we will most likely have them come back out next year.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Sterling Services
Thank you for the nice review!

Abhishek B.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$950

Response from Sterling Services
Thank you for allowing us to do this project for you.

Cynthia H.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: A/C repair. Extremely responsive. Overall great experience. Will definetely use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Sterling Services
Thank you for the great report!

AIMEE H.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
Professional and thorough.
Description of Work: Central Air tune-up and check

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Response from Sterling Services
Thanks so much for the positive feedback.

Gary A.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Arrived promptly at appointed time. Checked and cleaned two a/c systems. Recommended adding two hard start kits to help prolong life of compressors. We opted to add. Also cleaned electronic filters. We opted for annual service agreement. Advised us to eliminate dual filtering as it made a/c system work harder and more costly. Followed recommendation. Seemed very knowledgeable and professional. We will use again and would recommend to others.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$779.89

Response from Sterling Services
Thank you for the detailed report!

Gary W.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Sterling Services
Thank you for the report card!

Contact information

7256 S 89th Pl 103, Mesa, AZ 85212

http://www.sterlingair.us

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Authority
AZROC

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Filtration and Softening,
Water Heaters,
Drain Cleaning,
Drain Pipe Installation,
Natural Gas Lines,
Air Duct Cleaning,
Solar Panels,
Dryer Vent Cleaning

FAQ

Sterling Services is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sterling Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Sterling Services offers free project estimates.
Yes, Sterling Services offers eco-friendly accreditations.
Yes, Sterling Services offers a 5% senior discount.
Yes, Sterling Services offers emergency services.
Yes, Sterling Services offers warranties.
Sterling Services offers the following services: We are fully licensed for Residential & Commercial Air Conditioning, Heating, Plumbing, and Solar Water Heating. We offer service and replacement options for commercial and residential needs.

Contact information

7256 S 89th Pl 103, Mesa, AZ 85212

http://www.sterlingair.us

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day