Arizona Cold Air

My 25 year old warhorse AC quit. My first search was "Best hvac Tempe" I got a few hits but after checking Yelp I chose Arizona Cold Air. Boy, I'm glad I did. Wayne was out to my house in hours. Quoted me a price lower than I expected for a unit better than the one I had researched. The unit, crane and crew were out the next day. Up and running in hours. Cold air! I couldn't be happier. One of the owners, Mark came over to check to work. I was very impressed. I don't think it's possible that Mark would allow anything other than a great job. It's easy to see how Arizona Cold Air rates so highly. A pleasure to business.

Arizona Cold Air is simply the best. Why would anyone go elsewhere? I have 3 a/c units on my house and they have replaced two. They offer fair prices and excellent work quality. Their service department is also excellent.

From scheduling to installation, everything went really well. The person that gave me an estimate was very professional and did not try to push me into something that I didn't need. Scheduling was a piece of cake, in fact they came out the next day. Can't beat that when it's a 105 out. Installation, even though it is an older home went pretty quickly. The crew cleaned up really well. So far no complaints with the new until. Price was competitive, $1100 cheaper than one estimate and pretty much the same as another. Based on my experience so far, would definitely use them again.

Excellent professional service

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As the temperatures soared our A/C moaned.  The screeching and scraping metal on metal lasted for half a day.  Then subsided, we thought all was well.  We had places to go and people to see, so we left.  When we arrived home, it was a toasty bungalow with the thermostat reading 90 degrees.

We phoned AZ Cold Air first thing in the morning.  The pleasant office assistant stated she would have a tech at our home between 1-4.  About 1:30, Tom showed up with a clean company truck.  He took a look at the unit and came back with some different options.  One of the options was a new unit since our unit is very old and has been serviced in the past.  

He needed to leave briefly to get a part and came back to complete the job.  His repair was effective and we have cold air at this time.

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We have used Mark at Arizona Cold Air multiple times in the past 7 years.  The most recent was just a service call.  One of our first opportunities was for a service call.  About a year later our air conditioning quit working (as we were leaving on vacation) and he was very responsive to come out within a few hours and check it out.  We actually left our key with him so he could determine the problem. While we were gone, he accessed the problem and called us with enough information to make an informed decision that was in our best interest.   We decided to replace our aging unit rather than repair it. It was working perfectly by the time we got home. While he was here he even put some oil on the sliding glass door when he noticed it was difficult to open/close. I don't recall the exact price to replace the a/c unit but at this point, I know we have gotten our monies worth.  I learned along time ago that price is not the only quantifier when I bid a job.

We will definitely use him again and have recommended him to friends and family.

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I really can't say enough good things about this company. I contacted them as they were a well reviewed contractor on Angie's List and also highlighted as a certified contractor by the manufacturer of my AC units, Rheem. We installed two new Heat Pump Package Units during the summer of 2010 and have had nothing but problems with one of the two units. After multiple issues and attempted repairs by the original install company for the first year following install, we moved on to another AC repair contractor. After two years worth of on and off service and over $1,500 worth of labor costs replacing multiple components, we decided to move on to yet another contractor when we began having problems again this summer. Arizona Cold Air communicated with me extremely well and spent time reviewing our AC unit history with a direct Rheem rep before even visiting our home. Once they were armed with the history, the tech came to our home to check out the issue. He found what seems to be a pretty simple fix at this point and didn't charge us because of our long and frustrating history with this unit. We have our fingers cross that we won't be dealing with any further issues. I'll certainly be recommending this company to all of our friends and family.

We called this morning at 7:15 AM and left a message with their answering service.  They returned our call before 8:00 and said they'd send someone out this morning (the same day) between 8:00 AM and 11:00 AM.
Marcos, their technician/repairman arrived at 9:30 AM, he tested the AC unit outside and found out that it was low on freon. He said that the heating unit sometimes freezes up when this happens so asked if he could climb into our attic to check on the heating unit. He found that the coils on the heating unit had been damaged because the freon level was so low and found water was leaking from the coils into the overflow tray in our attic. He said it was about to overflow!
He used his shop vac to empty the tray of water under the heating unit in the attic, and he added freon to the AC unit. He said that this should fix the problem but that the company needs to come back out in the fall when it's cooler and replace the heating coils (once they're damaged like this they need to be replaced).
We asked him about whether or not we needed additional insulation in the attic. He said ours was in great shape--a 9 out of 10 that he's been in--and we really didn't need to add anything, the insulation we have is just fine.
When we asked how much for the service call Marcos said, "Nothing, you're still covered by your 10-year warranty."  Hooray for Arizona Cold Air for selling us this great unit in the first place back in September of 2009!
Not only did they come right out, they didn't try to up-sell us on insulating our attic when we asked them about it.  We would highly recommend Arizona Cold Air--and Marcos--to anyone!

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