Rite Way Heating, Cooling, & Plumbing of Phoenix, LLC

Abri and her team were fantastic! Highly recommend this company.

Came on time, did a great job and we have a nice new water heater with no cleanup afterwards.

great work and professionalism

They were friendly and efficient.

Francisco was awesome.

Michael was a true professional. They had two plumbers at my house for five days straight. It wasn’t cheap but they were way under the other two plumbing companies.

I had a toilet drain pipe moved and closet flange installed. Overall, I am content with the work performed with a few exceptions: 1) closet flange is a touch low for the tile that was subsequently installed around it. The wax ring will more than make up for this difference, but it is worthy of note 2) the concrete work was rough-finished. Overall, this is not that big of a deal, but we did have to scrape some of the rougher parts to ensure a decent base for the installed tile. I must admit some difficulty with the yes answer to would you recommend them... The price was extremely competitive and our plumber, Walter, was very professional during the consult. After scheduling the job, the follow up was severely lacking. Communication is an important skill and the Plumbing Medics group would benefit from revisiting its value. We had an appointment that was missed... I am in the service industry and can appreciate that things come up. I extended them the benefit of the doubt and waited almost 1 1/2 hours before calling to find out what happened. When I did call, there was a real lack of awareness as to the techs current status and expected ETA. Multiple follow-up calls produced similar responses... he is just finishing up he is almost done and will be dispatching to you soon. Eventually, we spoke with Walter directly and he would indicate the job was delayed because he was awaiting inspection. As it got closer to end of day, it became clear that we were not getting the service appointment that day. our tech advised that he would work with dispatch and ensure we were his first appointment the following day and that he would follow up with us, yet that afternoon, to confirm. When this did not happen, we ultimately spoke with a manager, Kellen. When the language used in that all indicated that we were not going to be the first appointment the following day, I began to doubt my decisions to select PM for this job and to pay 50% of the job upfront. Kellen seemed reluctant to commit to a scheduled follow up: If I have not heard from you by ___ when should I follow up. Finally, he would indicated that he a couple meetings in the morning and would follow up by 09:00. To Kellens credit, he honored that commitment and really took charge of communication the following day. Walter did not make a first thing appointment, was significantly delayed the second day as well but ultimately showed up and completed the job.

Their bid was very close to the same as one other company’s bid but the equipment they installed was a pretty significant upgrade from the other company’s. They installed everything within three days of our acceptance, the installers did an excellent job and stayed until we were fully satisfied. I didn’t give them the full 5 stars only because they’re the only company we have any experience with so have nothing to compare them to.

I had a clogged sewer line. They really pushed me to sign up for a $7,000 sewer line replacement. While I admit I do need to fix the sewer line i did not appreciate the high pressure sale. They did however show up on a Sunday and cleared the line for $163.00.

I would have liked a more complete breakdown of the charges for the service done. The work was exceptional, but what were the exact costs.

Project started out great. Near the end my contact got sick and was actually working on another project before completing mine. When I called the office two people didn't know my situation and asked me to wait and hear back from the head of the project. he finally called me and explained what had happened, but this was 5 days of me not knowing. Hopefully I'll be completed tomorrow.

Staff on-site were willing to make every effort to minimize wall repairs following re-pipe project. Project cost was only half that bid by another company

Prompt, efficient and helpful. highly recommend.

Came right out did the job price was high for half hour job but you get what you pay for.

Luis did a fine job. Very satisfied.

Very fast and courteous. Work was done right away, but I thought it was a high rate for the work that was done and the amount of time that it took. Still though, I would rather pay a little more and have good service than get a cheaper rate and have a shoddy repair job.

Entire team did a great job. i had no idea how superior variable speed units are, both in cost to operate and comfort. Highly recommend both Lennox and Plumbing Medic.

Very pleased!

Scheduled - Received calls during the day that I was still on schedule but repairman was delayed on other jobs but was still coming. Last call was late in the afternoon that said they were not coming. Of course, too late to call anyone else.

Did a great job, will hire them again if I need anything.

Did not fully drain our water heater. Still, lots of sediment. After they left, we lost hot water and our shower does not turn on. They have had to reschedule to come out and fix the issues. Had to reschedule multiple times and was late to follow-up appointment. Plumber walked into our home, did not take responsibility for work, and said there was something wrong with me. Would not recommend this company.

Very professional, did a great job.