Cleghorn HVAC

"his review is not a review of my quality of work or how I do business. Like the member stated, business is business and I have clients and people who have called before him and set appointments to have work done. As a business, I cannot drop all the clients booked that day because an Angie’s List member calls me that morning, but I am very willing to schedule the work to be done as soon as possible. I attempted to call this member back multiple times that day, and he did not respond. In addition, he left a similar review on Hayne’s Heating & Air Conditioning’s profile, which explains he had a verbal appointment made in the morning for a time later in day and the owner was 20 minutes away from his house and called him to let him know, and he said he already had the work done by someone else. This individual called multiple companies, had them all come out, and the first one there got the job, and the rest were given bad reviews. I don’t feel that this is right that he could leave this review, but I do understand Angie’s List does not allow reviews to be taken off and that this is the individual’s opinion unfortunately. This is the typical individual who calls everyone in the phone book and tells all of them all to show up with no respect for anyones time or expense that he is wasting by running them around . Please refer to my reviews where work was completed, and more true reviews of the quality of my work and business. Thank you, Kelly Cleghorn"

"I must regretfully say your response was accurate [member name removed] I took down your information on a note card which I failed to get entered into our system before I misplaced it and you phone numbed rolled if my call list by the time I realized I couldn't locate the note I had taken. All that I could remember was that your phone number was from North Carolina , Charlotte I believe. I hoped that you would call back. I'm am truly sorry for not being able to help you in this matter I take pride in every aspect of the service that we provide. Mistakes happen but I believe it how we respond to them I what defines our character. I'm truly sorry I failed to provide the service that you needed and hope in the future you will give us the opportunity to help with you HVAC needs. My greatest fear as a young man was disappointing my parents and that has carried over into my 28 years of running my company. I'm regretfully sorry that I disappointed you and unintentionally wasted your time. Sincerely , Kelly Cleghorn"

"I believe this report is for another company we do not do appliance repair on refrigerators and customer name and address is not in our system. Thank You For Looking In To This."