FINE LINE ENGRAVERS

Let me start with the positive.  Fine Line Engravers has a nice assortment of gift items and decent prices.  However, their execution leaves a lot to be desired.  On April 30, 2012, I ordered six business card holders.  I dealt with a new employee who was poorly trained because she did not have a clue about what information she needed to take or provide.  On May 11, 2012, I returned because I was not given a time frame to expect completion of my order.  I was told at this time they hadn't been ordered and would be ordered soon.  I was told to expect delivery at the end of June.  July 9, 2012, I visited the store, spoke with the person who I talked with on May 11 and was assured they were ordered before the 4th and would be in around two weeks later.  Additionally, as I entered the store a clerk asked if she could help me but seeing the person I dealt with before, I by-passed her.  For which she came back with a rude comment.  I later apologized to the clerk as I left the store and explained why I by-passed her.  Today, July 25, 2012 I went by the store to discover where we were with my order.  I waited for the clerk I had been dealing with and asked her about my order.  She went to the back to check and did not return.  A "first day employee" was sent out to get some information so she could call the vendor to see what was up.  I do not believe this was her first day as she knew the name of the vendor she needed to contact and I would hope the original clerk was not that cowardly.  So, now I am waiting for this "new" persons call to discover when I will finally receive the merchandise I ordered on April 30, 2012.

On August 4, 2013 I asked and was given my money back.  I was contacted about a month later and told my order was ready.  When I did not pick  it up, it was shipped to me in December.  While I may never go to this business again, the owner did go beyond my expectations to win my business back.