Big Bill's Appliance Service
About us
We're a locally-owned and operated company. We are dedicated to providing the Greater Mobile, AL area including Spanish Fort and Daphne for over 25 years with long-lasting appliance repairs at an affordable rate. When you come to us for help, you're more than just a number. We treat you like family. Additional phone - (251) 344-5666. Additional DBA - Big Bill's Maytag Home Appliance.
Business highlights
Emergency services offered
36 years of experience
Services we offer
Appliance Repair - Dishwashers, Dryers, Garbage Disposals., Ovens, Ranges, Refigerators, Washing Machines
Amenities
Emergency Services
Yes
Reviews
4.799 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 5% | ||
| 1% | ||
| 3% |
Showing 1-25 of 99 reviews
Owen S.
Apr 2021
My experience with Big Bill’s appliance repair was beyond my expectations. I don’t know of any other way to put it other than Angie was simply amazing!!!! After a horrible experience with a different local appliance repair company that left me high and dry with a totally disassembled dryer Angie came to the rescue! Within 30 minutes of arriving she had replaced the part, in my dryer was working perfectly! I highly recommend Big Bill’s appliance repair For all of your appliance repair needs! She has a customer for life with me!
Response from Big Bill's Appliance Service
"Thank you for much for the great review. It was a pleasure to meet you and be able to repair the mistake. We became fast friends."
Frank H.
Dec 2020
We used Angie's list to find a washer repair company and received a reply from Big Bill's Appliance. A repairman came out (Angie) charged use over $300 and we still have the same problems. I have called four time and left messages without a response . This repair service is a fraud.
Response from Big Bill's Appliance Service
"First voicemail I received from you was yesterday and I called you back in 4 minutes. I had no idea still you had a problem. I do not run my business like that. I immediately made a follow up appt to see what the problem is."
Earle K.
Nov 2020
Excellent service.
Response from Big Bill's Appliance Service
"Thank you for the great review."
Marshall R.
Oct 2020
Robbie did a great job of getting my problem solved. I was very happy with the results.
Kristine G.
Oct 2020
The repair person was on time and very polite. She showed me they problem and we decided it cost to much to repair, so I ended up getting a new washing machine.
Response from Big Bill's Appliance Service
"Thank you for the review."
Sharon G.
Apr 2020
Great job done
Response from Big Bill's Appliance Service
"Thank you for the great review"
Julie C.
Apr 2020
The service call went well in spite of Covid-19. The tech was prompt, courteous. diagnosed the issue, told me how much the repair work would cost, and ordered the necessary part. She returned to our home the next day to repair the appliance. We were quite pleased with Big Bill’s and will use them again should we need an appliance repaired.
Response from Big Bill's Appliance Service
"Thank you for the great review."
Randy S.
Mar 2020
Not good he completely misdiagnosed the problem
Response from Big Bill's Appliance Service
"He??? We don’t have a he that works for us? There are only women who work for our company"
Nancy H.
Oct 2019
Excellent. I would hire again.
Response from Big Bill's Appliance Service
"Thank you so much for the great review"
Greta W.
Jun 2019
It took two service calls to get it fixed correctly; after the last service repair the timer had stopped working. I will not call this company again and will not recommend them.
Response from Big Bill's Appliance Service
"I am sorry you seem to think that our business thrives on cheating people out of money however that is not our business practices as you can see from the hundreds of other people who seem to love us. Two weeks ago we came to your house because your dryer was not running at all. It ran for two weeks and then stopped heating which is completely different issue than the first time. As we explained it looked like someone had spilled something down the back of your dryer and you said it was one of your kids. We would never replace a thermal kit (which is for heating) when we come out to your hone for a dryer not running at all. We come out and assess a problem and fix it. But what you are suggesting is we replace parts that don’t need to be replaced at that time. We can not assume that a part will become bad in one or two weeks. I will never replace parts on an appliance that don’t need to be replaced at that time. I wish they had a timor on them to tell me how long before they go out but they do not. I would have been more than happy to try and rectify this problem however it seems as if that’s is not what you want you just want to slander my name by your google review, Angie’s list review, BBB review and your phone call to yell at us, hang up and not let us respond. Hope you have a blessed day."
Joe B.
Jun 2019
Unable to complete repair due to discontinued part. Refunded money minus the service charge.
Response from Big Bill's Appliance Service
"The k you for the review"
Debbie B.
Dec 2018
Great great service and price
Response from Big Bill's Appliance Service
"Thank you for the great review."
Cathy H.
Oct 2018
The service lady that came out was friendly, but didn’t even attempt to troubleshoot my washing machine. She said she wasn’t ‘familiar’ with the “newer” models, so she would need to call her daughter and ask her. After a breif call (that I overheard), she told me it would cost about $400 to repair it. I have since had it repaired for $96. I am extremely dissatisfied and feel very taken advantage of. How could anyone have established any sort of “professional” opinion with only looking in the manual for what the error code meant, which I had already told them on the phone. “Motor error”. Absolutely no effort was made by her (the repair lady), or her daughter that told her during their brief phone call to just tell me it would cost $400 to repair. Im very disappointed, and would not suggest them to anyone. Cathy Harris
Response from Big Bill's Appliance Service
"I am very sad to hear about your experience with our company. We work very hard to make sure our name is impeccable. As you can see from our other reviews we are very well liked. I promise if you ever decide to use our services again I will make this right! This is Sunday but I will look into this matter first thing tomm morning."
Shirley M.
Feb 2018
It went fine. She had to make an extra trip because the wrong part was sent. I forgot to mention Angies List and didn't get my 5% discount.
Response from Big Bill's Appliance Service
"Thank u for the review. Next time be sure and remind me for your discount"
Keith S.
Feb 2018
Repair person (Angie) was very professional, worked quickly, and fixed the problem. We would definitely use again.
Response from Big Bill's Appliance Service
"Thank you for the great review"
Carole K.
Nov 2017
They told me it would be cheaper/better to get a new one
Response from Big Bill's Appliance Service
"Thank you for a good review. Have a blessed day."
Randy M.
Sep 2017
..
Response from Big Bill's Appliance Service
"Thank you for the good review"
Patricia H.
Sep 2017
Found the problem and repairs were done. Will call them again.
Response from Big Bill's Appliance Service
"Thank you for the great review."
Bettie R.
Aug 2017
At first I thought it was great, but when they couldn't get the ice maker to come through the door, I would say it was fair because they were going to charge me to come back and fix it. The pricing was good. They charged me another trip charge to check it out because the ice wasn't coming through the door.
I had to call them back to let them know I needed something else, and they charged me another charge. I assumed the ice was going to come out of the door. They didn't come out because they were going to charge me another trip charge, so I didn't do it. I called and let them know that the ice should've come through the door the first time.
I had to call them back to let them know I needed something else, and they charged me another charge. I assumed the ice was going to come out of the door. They didn't come out because they were going to charge me another trip charge, so I didn't do it. I called and let them know that the ice should've come through the door the first time.
Response from Big Bill's Appliance Service
"Yes ma’am we did put in a new ice maker but unfortunately that has nothing to do with ice not coming out of the dispenser. Those are 2 completely different problems. However we couldn’t know about the dispenser not working bc when we originally came u had no ice. I’m sorry u wouldn’t hire us again. Have a blessed day."
Joan B.
Aug 2017
The service person looked at the dishwasher. Asked a few questions. They left saying they didn't have any suggestions as to solving the problem I was having. But they didn't forget to ask for their fee.
Response from Big Bill's Appliance Service
"Yes ma'am we did come to your home and assessed the dishwasher. The whole hour we were at your home the dw never leaked. You said your son had replaced parts and were upset with us because we couldn't figure out what parts your son had replaced. But if the dishwasher never leaks while we are there we as a company would never start just replacing parts. At that point you became argumentive so we collected our service fee which is collected whether we go any further or not. As you can see from our almost perfect score we don't usually have problems with our customers and am sorry you felt cheated."
Traci T.
Jul 2017
Angie was on time, efficient and would not accept payment until she knew the issue was resolved.
Response from Big Bill's Appliance Service
"Thank you for the great review."
Anne S.
Jun 2017
They did a good job,
Response from Big Bill's Appliance Service
"Thank you for the great review"
Virginia C.
Jun 2017
Wonderful.
Response from Big Bill's Appliance Service
"Thank you for the great review."
Bettie R.
Jun 2017
They did a good job. They had to replaced almost every part to get it going. It is an old refrigerator. They were very professional. I thought the price was pretty good. It was an old refrigerator and did not know if anyone could fix that. I had been putting it off for years and did not know who would do it. So I looked up Angie's list to find someone to do it. I used them and thought it was a fairly good price. The quality was good. They follow up very well. I only thing I did not understand was I thought I would be able to get ice through the door after that and they said it that would be a totally different project. It makes ice but it will not come through the door. They said that that would be a different project. They charged only $68 to come out and then charge $40 for labor.
Response from Big Bill's Appliance Service
"Thank you for the great review"
David H.
Jun 2017
Could not be fixed.
Response from Big Bill's Appliance Service
"Thank you for the review and I'm sorry it couldn't be fixed"
Licensing
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FAQ
Big Bill's Appliance Service is currently rated 4.7 overall out of 5.
No, Big Bill's Appliance Service does not offer free project estimates.
No, Big Bill's Appliance Service does not offer eco-friendly accreditations.
No, Big Bill's Appliance Service does not offer a senior discount.
Yes, Big Bill's Appliance Service offers emergency services.
No, Big Bill's Appliance Service does not offer warranties.