Big Bill's Appliance Service

"Thank you for much for the great review. It was a pleasure to meet you and be able to repair the mistake. We became fast friends."

"I’m not sure why you wouldn’t use me again if you never hired me the first time. But thank you for the ‘A’ review."

"First voicemail I received from you was yesterday and I called you back in 4 minutes. I had no idea still you had a problem. I do not run my business like that. I immediately made a follow up appt to see what the problem is."

"Thank you for the great review."

"Thank you for the review."

"Thank you for the great review"

"Thank you for the great review."

"He??? We don’t have a he that works for us? There are only women who work for our company"

"Thank you so much for the great review."

"Thank you so much for the great review"

"I am sorry you seem to think that our business thrives on cheating people out of money however that is not our business practices as you can see from the hundreds of other people who seem to love us. Two weeks ago we came to your house because your dryer was not running at all. It ran for two weeks and then stopped heating which is completely different issue than the first time. As we explained it looked like someone had spilled something down the back of your dryer and you said it was one of your kids. We would never replace a thermal kit (which is for heating) when we come out to your hone for a dryer not running at all. We come out and assess a problem and fix it. But what you are suggesting is we replace parts that don’t need to be replaced at that time. We can not assume that a part will become bad in one or two weeks. I will never replace parts on an appliance that don’t need to be replaced at that time. I wish they had a timor on them to tell me how long before they go out but they do not. I would have been more than happy to try and rectify this problem however it seems as if that’s is not what you want you just want to slander my name by your google review, Angie’s list review, BBB review and your phone call to yell at us, hang up and not let us respond. Hope you have a blessed day."

"The k you for the review"

"Thank you for the review"

"Thank you for the great review."

"I am very sad to hear about your experience with our company. We work very hard to make sure our name is impeccable. As you can see from our other reviews we are very well liked. I promise if you ever decide to use our services again I will make this right! This is Sunday but I will look into this matter first thing tomm morning."

"I have not received a message from you. Next time please call my office directly at 251-666-2006."

"Thank u for the review. Next time be sure and remind me for your discount"

"Thank you for the great review"

"Thank you for a good review. Have a blessed day."

"Thank you for the good review"

"Thank you for the great review."

"Yes ma’am we did put in a new ice maker but unfortunately that has nothing to do with ice not coming out of the dispenser. Those are 2 completely different problems. However we couldn’t know about the dispenser not working bc when we originally came u had no ice. I’m sorry u wouldn’t hire us again. Have a blessed day."

"Yes ma'am we did come to your home and assessed the dishwasher. The whole hour we were at your home the dw never leaked. You said your son had replaced parts and were upset with us because we couldn't figure out what parts your son had replaced. But if the dishwasher never leaks while we are there we as a company would never start just replacing parts. At that point you became argumentive so we collected our service fee which is collected whether we go any further or not. As you can see from our almost perfect score we don't usually have problems with our customers and am sorry you felt cheated."

"Thank you for the great review."