Mcm Services

Very knowledgeable, friendly, and professional. Took a lot of time to explain options and pro's and con's of each.

My rental house ducts had gotten moldy, likely due to a poorly installed (by another company) A/C unit replacement in 2008. I had previously contacted nearly a dozen other companies. None seemed interested in performing the work, and the quotes I did receive were ridiculous (on par or above a brand new installation, $7500-15000). MCM was referred to me by a sheet metal fabricator, whom I contacted after determining that I would probably have to do the work myself.

MCM sent Matt to promptly inspect my system. He prioritized my job, and was able to start on it within a week. The next lowest contractor ($7500 quote) had given me a 3-4 week lead time before work could begin. Matt gave me a NTE (Not To Exceed) quote, which seemed reasonable due to the age and condition of my system, as well as the fact that nearly everything was going to need to be custom fitted. In the end, MCM came in $500 under budget, even with a few necessary changes and modifications along the way. Though some less expensive materials (most notably, flexible trunk duct to replace the existing sheet metal square duct) were substituted along the way, the quality of the work was never compromised. All of the issues I had uncovered were corrected, plus additional issues that Matt found and pointed out (one vent boot was missing and adapter ring, another wasn't properly anchored, and the end of a run wasn't sealed well). He also installed a slide-out furnace filter with a high MERV rating to replace 2 poorly constructed returns that were undersized and didn't seal well. Finally, he replaced the return box with a new custom fabricated return box. The return is located in the only conceivable place it can fit in that house, and is probably the worst possible place for it. It is constrained by a supporting beam, a floor support, and a stairway leading to the basement. Matt was able to design a custom box that gave my renters nearly 16 extra inches of room at the bottom of the stairs. I've personally cut my head open more than once on the old box, so I'm personally very grateful that he was able to accomplish this. Matt was conscientious of the renters' belongings, cleaned up after himself, and hauled away the old refuse. Professional from start to finish.

The second best part is that Matt did quality work on his own. In Huntsville, I've had incredible difficulty finding contractors who take pride in the correctness and quality of their work. Most I've had to watch like a hawk, and they still try to cut corners, mess things up, conceal problems, and worst of all, steal. I started off watching Matt, as I would any other contractor, then checked his work as it was completed, and finally built up enough trust in him to simply let him do his job. Not once did I see anything that wasn't top notch work.

The best part was that Matt listened to my concerns, as well as the concerns of my renters, in performing his work. He was able to make a few on-the-fly adjustments to satisfy everyone involved. As I had convinced myself that I was going to have to do this myself, I tried to get a little smarter on HVAC. Matt listened to ALL of my ideas, explaining why the bad ones should be panned (putting a return only in the basement), adopting the good ones (heh, can't think of any off the top of my head), and explaining why he was doing both. As an engineer, this helped me immensely to understand what he was doing and why. The results are that the renters and I are both happy with the new return duct, the renters' allergies are much better, there is no more musty smell, the airflow from the vents is stronger, and the air conditioner runs quieter and less frequently to maintain the same temperature.

I'm glad to know a good, reasonable company that I can trust when I have HVAC issues in the future. Matt explained that MCM is a company that has a long track record in commercial HVAC and refrigeration, and is expanding into residential services. I'm confident that they are here to stay, and will not hesitate to call them when I need any future work done.

They were very professional and followed through after the install was completed. One of the units started to freeze up and they sent a technician out to fix it for free. They've followed up great, contacted me before they come out every time, and they're very clean when working in my home. They also corrected some things that weren't done properly when the previous units were installed.