AIRTEMP ALASKA LLC

Description of Work: Airtemp is Diamond Heating-they replaced my furnace, didn't pull a permit so there was no follow-up inspection, and they didn't do it to code or even so that the furnace can keep working. I spent Christmas wondering whether it was going to turn itself off because of its poor installation. Another plumbing company AND the muni inspector -who came out on Christmas Eve-was none too sure how long it could continue to run after the way it was installed. And STILL no repair from Diamond/Airtemp.

Description of Work: Pre-heating season furnace inspection. We have used Air-temp for many years and been satisfied with their work.

Description of Work: clean ducts

Description of Work: Installed high efficiency forced air system

Description of Work: Keith, from Air Temp, performed our annual furnace cleaning and inspection service on 10-5-12! He was very pleasant, and very professional. He also replaced two, much needed air filters, after he asked permission. I was very satisfied with the service, and use this company each year. The cleaning & inspection totaled $159, then added filters, and grand total came to $179.

Description of Work: They gave an estimate to replace a furnace and a water heater.

Description of Work: My furnace was backing up and overflowing a lot of water out the overflow pipe. Tuesday, when I called looking for an estimate they said they would send someone over that evening. I was initially very happy and stopped looking and went with them. At 6 pm that night, after waiting around all day, I finally called and got their answering service. When their person called me back they assured me that they were sorry but they would have someone come in Thursday afternoon between 1:30-5pm. I told them that I would be out of town for the entire following week, so it was critical this happen in a timely manner, or I would need to call someone else. They said they would be there. I found coverage for my job and as I was rushing home in my car to meet them, I called just to make sure. Their dispatcher told me I had been left off the schedule and they were sorry. Fed up by this time, I told them to cancel and I would go with another company. A supervisor immediately called me back. After some cajoling, and knowing I could not get another company in on this short notice we arranged for them to come in Friday morning while I was gone. I had to arrange for a neighbor to meet them and they waited around. The service agent did not call 1/2 hour ahead as promised and instead called when they had an estimate, after entering my home alone. They "fixed" it alright. They replaced the overflow tank for $480. When I got home that night, water was poring out. I called back the tech on duty and he quickly saw that the tank had been replaced but the flow pressure control valve that had caused it to go bad had not been replaced. He was "nice" and offered to "not charge me the double time for the night time call out." Really??? He didn't have the right part in his van. Sooooooo... They ended up coming out and replacing this valve during the week when I was out of town. My room ate had to take a day off to meet them again. When they showed up and replaced this part it cost me another $470!

Description of Work: I contacted Airtemp when my Trane furnace stopped working. They were very responsive, prompt, efficient and acted with the sense of urgency expected when a furnace goes out in Alaska. They replaced my old furnace immediately, at my request.