The salesman, John, promised us we would lose only an inch of glass around the edges of our windows because the pocket window would fit mostly below the sill. When the measurer arrived, he told us that the window was too wide to fit below the sill, and would have to be installed higher, losing 4-5 inches of glass. Disappointed, we went ahead with installation. The installers arrived on time, but they brought windows with full screens instead of half screens. When I reread our contract, I saw that John had written it for half screens only in the livingroom rather than on all windows as we had specified. That part was our fault for assuming the contract was written the way we wanted and not carefully rereading it. Lesson learned! The windows were installed well, sealed properly and work beautifully--a huge improvement over our old, drafty ones. The next problem was the half screens. About 6 weeks after installation, Maureen called to tell us that our half screens had arrived, but they were the wrong size. She would reorder and let us know when they arrived. Two months later, not having heard from Maureen, we called. Oh yes, the screens were in, sorry they didn't call. Installation was scheduled for Tuesday. Tuesday arrives, the installers arrive and tell us they have the wrong style of half screen, it'll have to be reordered. We call Maureen, complain, receive no apology, she'll talk to the installers and reorder the correct style, it'll take 1-2 weeks. She'll call me when they come in. Altho we like our Wasco windows and would even get them again, this kind of customer service is really annoying. Wasco needs to train some of their employees more thoroughly so everyone has the same information and orders are done right the first time.