Founded 1995 • With Angi since June 2012
Protecting You & Your Home
Guardian Inc. is a top-rated Roofing, Siding, & Window Replacement Company with clients throughout South Eastern Wisconsin. For over twenty years, the people at Guardian have been raising roofing, siding, and window replacement standards throughout the Milwaukee metro area. Guardian has eliminated the frustrations, deception, and sales pressure that are otherwise so common in the construction industry, giving homeowners a better way to buy home improvements.
Live Chat on website www.GuardianExts.com -- managed 24 / 7 -- always available to help
Phones answered live - (414) 226 - 5619
Awards and Badges
Angi Certified
Business Highlights
Emergency Services OfferedImages
Verified Reviews
Ratings Distribution
Rating Details
Price
Professionalism
Punctuality
Quality
Responsiveness
Read reviews by category
window replacement (37)roofing (29)siding companies (18)handyman (7)insulation (6)gutter repair (6)door installation (5)general contractors (5)skylight installation (3)house painting (2)chimney repair (2)chimney cap repair (1)woodworking (3)interior painting (1)home remodeling (1)
Showing 1-25 of 60 reviews
Martin M.
12/04/2022
Judy B.
11/17/2022
Guardian just finished a siding and gutter job for us. We are very happy with the project and would like to call out a few people that made the project run smoothly. Patrick Faye – great / honest salesman, Tracy Reid and John for keeping the project moving and checking to make sure all was done correctly. Would also like to thank Bobby for working on the gutters and getting them in a much better position then they were and so happy they got fixed before the 1st snow fall. The crew that did the siding did a great job, and the house looks completely new.
Description of Work
Remove old siding, put new siding on, removed old gutters and replaced with new gutters. Also, fixed 2 Yankee gutters.
Category
siding
Hire Again?
Yes
Archie P.
10/16/2022
Jeni G.
10/03/2022
I don’t recommend using Guardian. I met with Bobby on 4/26/22 and was looking to get a quote for a roof repair related to an insurance claim as my roof was leaking into three rooms. I also required aluminum siding repairs due to the numerous dings, dents, tears, etc. At this point I had received 5 quotes for the roof and Bobby informed me that he could have the project done in 4-6 weeks. As this was quicker than the other contractors I decided to go with Guardian that day. Theresa the account manager was great to start. She told me she would call every other week with an update. It was great for the month of May, however the communication fell through in June when the project was supposed to be completed. In June, they were still waiting on materials. July, no calls. I had to reach out to them and again asked why it was taking so long as I have roof leaks and was informed that they were just waiting for other projects to be completed, but had no idea when those would be completed as they were short staffed. I finally had to engage one of the other contractors for my roof as I continued to receive damage to my home each time it rained and they completed it in a week. August, still no calls until 8/31 when they said they would be there the next day. As the roof was already done I told them the quote would need to be redone now. Bobby called on 9/1/22 and said he wished someone had told him about the roof leaks even though this was known at the time I signed the contract. He was willing to work with me as I still wanted to have the siding repaired. Each time an appointment was scheduled to revisit the quote, there was some other issue that was more important or they didn’t call or show at all for the appointment scheduled. The quotes that were given to me were for less repairs than originally agreed and for more money than originally agreed to. They also refused to itemize the quote when asked due to the smaller scope and never even looked at the house again to produce the revised quote. As of 10/3/22, no work has been performed and I have received no contact from Guardian despite sending a complaint letter and filing a complaint with the BBB. I am very disappointed in the way this business relationship has been handled and will not be recommending Guardian to anyone else.
Description of Work
Roofing Repair for insurance claim and siding repairs
Category
roofing, siding
Tom P.
09/02/2022
Terrible Company to do business with. The work is not yet complete after 15 months. They threatened me with a lien as I am holding out money until the repairs are completed. I paid they $10000 up front and they now want the remaining $10000. The work is not complete yet. I am terribly upset with this company
Description of Work
Damaged Exterior Repair and Exterior Painting
Category
contractors, house painters
James B.
08/15/2022
I've been calling them for about 3 weeks they told me that the work will be done in 10 weeks. They won't return any phone calls they don't give you a firm schedule date, No work is still been done and I don't know when will they start.
Description of Work
Replace the siding on my chimney.
Category
siding
Guy N.
07/30/2017
Approximately five years ago I added onto the back of my home, only to have issues with the newly installed fiber cement siding and vinyl windows. These issues had been worked on unsuccessfully by others (including the original contractor) so I just assumed that Guardian would be more of the same...I was completely wrong! Joe and his team came in and solved our issues in a courteous, efficient, and affordable manner; they also installed a new roof while we were at it. I am so thankful to have called Guardian as now I can sleep at night not worrying the WI weather compromising the "envelope" of my home!
Description of Work
windows, roof, siding
Category
roofing, siding, replacement windows
Hire Again?
Yes
Service Provider Response
Thank You. We appreciate the opportunity to help you finally solve and fix the problems you were having with your home and look forward to helping you get future projects completed correctly the first time in the future! Team GuardianKatherine K.
06/04/2017
Dennis came out for an estimate in April 2017 and looked at wrong side of garage and said OH NO. I got him around to the other side where the problem was and explained what was going on. He said the roof edges were done wrong. I knew that, he wasn't my first estimate. Then he told me there was a trip charge of $500 in addition to the $ estimate of repairing the roof. He said he was going to send the estimate to me but that never happened. I called and left a message but this call was not returned either. I was left with the idea that if it's not a big job with big $'s, don't bother us. I don't know why he came out since it also wasted my time. I won't call this company again.
Description of Work
Repair of rubber roof and addition of gutter
Category
roofing
Service Provider Response
First and foremost, we apologize to you, [Member Name Removed] for your description of a recent buying experience. We apologize for the apparent miscommunication that occurred when our representative came out to meet with you at the appointment. When our representative first arrived, he was told different information than what was provided when the appointment was set. Being respectful of your and our time, and honoring our business practice of NOT using typical high-pressure sales tactics, our representatives always ask more questions to confirm what is expected and if possible provide ball park estimates on the spot and then determine together if any next steps are appropriate. For these type of projects we don't waste your time or ours needlessly writing up paperwork for no reason if you are not interested in moving forward with our services. We apologize if this was misunderstood as being not interested in your business. That was not the case at all. Our goal is to be very transparent with you if the project or your expectations are not a fit and to still get you the best information and any help we can provide to see that you get your expectations met by another service company but are also aware of any risks or industry information we can help provide. Some small service projects, which it appears to be what you were really looking for, can be serviced by handyman and save you a lot of money. Again, we apologize if this was misunderstood. Proper customer service is extremely important to us and situations like the one described are completely unacceptable. As a matter of fact, we've developed a customer-friendly 5-step process to help homeowners buy proper roofing, siding, window or repair projects for their home without the typical high-pressure "sales" process that unfortunately is still prevalent in our industry. Our 5-step process first starts with a thorough inspection of the current situation. It is then followed by a discussion of what the findings are from the inspection along with the recommendations of what products are available to fix the problem. One thing to note about the recommendation process is that we carry all of the major manufacturers of home improvement products (windows, roofing, siding), so there won't be any pressure to buy a particular brand. We only focus on how to properly and effectively solve homeowner's problems. Next we answer any questions that homeowners may have and provide them with any additional education that they may need in order for them to feel like they're educated enough to make the best decision for their home. When it comes to a person's home, we believe that there are no "dumb" questions. After this stage, we provide the homeowner with a detailed proposal along with all of the payment options available. Then we give the homeowner all the time that they need in order to make the best decision for their home. The steps outlined above is how ALL appointments are required to happen with our company representatives. Unfortunately, in this case it looks like there was a huge misunderstanding and that didn't happen here. Once again, for that we apologize and very much appreciate the feedback.Christopher M.
11/03/2016
The technician came on time and was knowledgeable and helpful. However, his $500 minimum was ridiculous. More importantly, he never contacted me again to deliver the promised quote. Even after I left a phone message saying he had not provided a quote, he still never contacted me via phone or email. I conclude that I just wasn't profitable enough to take the time to close the loop on good customer service. That is a total fail in my book. Everyone deserves a phone call. I would have rated an "F" if not for the prompt initial visit.
Description of Work
I asked for a quote on fixing a window.
Category
replacement windows
Cost
$500
Service Provider Response
We apologize for any misunderstanding. Our goal is to be very transparent with you if the project or your expectations are not a fit and to still get you the best information and any help we can provide to see that you get your expectations met by another service company but are also aware of any risks or industry information we can help provide. Some small service projects, which it appears to be what you were really looking for, can be serviced by handyman and save you a lot of money. Again, we apologize if this was misunderstood. Since you clearly stated that our minimum service costs exceeded what you were looking for there was no point in writing up any paperwork for no reason. We apologize if there was some misunderstanding of expecting additional information when you stated you were not interested. We do appreciate the feedback and will make sure we take extra effort in the future to make any next step expectations clear.Rebecca L.
08/15/2016
Robert U.
06/01/2016
First step in the sales process was a sales representative making an appointment and listening to find out what my interest were. Then and only then did he start associating products and services from Guardian that might best meet my needs. Every one of my questions was answered in a thorough manner but at an understandable and adult level. If any of my questions were "silly" they certainly were not responded to in that manner. Measurements were taken on each of the potential openings I might want windows for. Within a few days we made a second appointment to discuss options and pricing of each of the options. I knew what my budget was and was able to generate the best "bang for the buck" with what I had available for funding as it applied to the many options presented. I did not feel pressured or "steered" toward a particular outcome. My decisions as to the scope of the work were respected in a very clear and professional manner. We agreed on a price. Life was good. A couple of months later it was time to schedule the work. John, the head installer, made an appointment to stop at our home to review what works was going to be done. He explained that the windows would be delivered early on the morning of the installation date and that he and any helpers would arrive shortly thereafter. John was knowledgeable without being overbearing. Friendly and easy to relate to; it didn't really feel as though we had a stranger in our home. We coordinated calendars and set the date for installation. Life was good. Flash forward to the morning of the installation. As promised, a truck showed up and all the materials were carefully unloaded and placed in our garage; I'd moved the vehicles out to the street to provide a sheltered workspace for John and his crew. A few minutes later John called to say he and his crew were on the way. The installation DID have a couple of "glitches". Not due to anything concerning the materials, dimensions, or quality and skill of the installers. One of the windows that was being removed, which already had a small defect in it, broke during the removal process. The crew immediately brought out an industrial vacuum and went to work on the broken glass. They informed us of the mishap and how they'd handled it and suggested that we might want to use our own vacuum on the area "just to be safe and sure". We have a smaller sized dog that gets curious when new people are "in her space". The entire crew was friendly to our dog and never seemed irritated that we had a pet in our home. I suspect you get the idea; everything went according to plan. I've always defined "perfect service" this way: when you will deal with my situation the way I would if I had your skills and experience, that's what perfect service looks like. Once the project was done you would not have been able to tell that three people had been working in our home for over five hours. Everything was cleaned up, there was no debris left behind, we were shown how to operate the new windows, asked what other questions we might have, etc. We were contacted by Joe, our sales representative a couple of days after the installation to make sure we were satisfied. I think it really comes down to "would you use Guardian again?" Our answer, without hesitation, is "yes", we'd do it again in a heartbeat.
Description of Work
I had four windows replaced and four thermopane window "inserts" replaced.
Category
replacement windows
Cost
$7,000
Hire Again?
Yes
Service Provider Response
Thank you for the opportunity to work with you on your project. Team GuardianKari G.
03/15/2016
Initially I was very impressed by Guardian's responsiveness. Within an hour of submitting an online request for an estimate, I got a call from their office to get more information on what type of work was needed, and they put me in contact with one of their roofing guys who specialized in the type of work I needed done. This specialist then contacted me within the next couple days (they had given me his phone number if I needed to talk to him immediately) and discussed the issue and possible causes in great detail. We made arrangements for him to come out for an estimate within the next week. On the day he was to come out, about 5 minutes after he was supposed to be here, he called to say he had a furnace issue at his own home and couldn't make it out that day. Understanding that things can come up, I rescheduled his appointment for a few days later. On the day of the next appointment, he called a half hour before our scheduled time to say he was now having car issues while driving to my house and would need to reschedule again. After talking to him about when I could reschedule (I was quite frustrated by this point) it became quite apparent that he wasn't even on his way to my house (at one point he asked where I lived....). When I said I was no longer interested unless he came immediately he suddenly could get to my house in an hour. When he arrived, he was very thorough in looking at the issue and again explaining the repair and other things regarding our roof. He was to send an estimate in the next couple days. A week later I called and left a message asking where the estimate was. He left me a message saying he had the estimate, could I call to discuss. I called again and left another message and never heard back. At this point I stopped trying and contacted others for an estimate.
Description of Work
We were in need of a small roof repair to fix a leak around a vent cover. We contacted Guardian to come out to give us an estimate on the job.
Category
roofing, replacement windows
Cost
$500
Service Provider Response
Thank you for speaking with us about the poor service our representative provided to you. The service you received contradicts our processes and runs contrary to our model. We appreciate your openness in discussing so we can reprimand the representative and prevent the situation from happening again. Thank yousteve A.
03/04/2016
Sonny was up front and honest that we didn't need a new roof at this time. He gave me some free advice on minor repairs and said he would come in the fall to inspect again before winter. I will use Guardian when we do need the new roof.
Description of Work
Inspected roof
Category
roofing
Hire Again?
Yes
Service Provider Response
Thank you for the review. We appreciate the opportunity to help! Team GuardianMandy R.
02/21/2016
First, apologies for a delayed review...nothing less on the company. Usually don't do public reviews, but didn't want to go without letting others know the credibility that Guardian holds. GREAT company, great people, great workmanship and great support! Guardian showed honesty, integrity, respect, professionalism, compassion, and great care. As the company name says, "Guardian" guarded our home from the beginning, during, and after the full reconstruction/replacement that was needed. We appreciated how they also cared for our family by looking after our best interests/challenges from the beginning even through after the completion of the project. It's rare to find to find a company these days that maintains a high level of integrity. The staff is professional, always willing to answer any questions, and will address any concerns. I would gladly do business again with Guardian.
Description of Work
Full tear off, replacement of roof, (extra care, special materials needed for partial of the roof), replacement of sun tunnel, gutters, vents, attic ventilation and insulation. Added insulation, painted drywall and any other clean up needed/recommended.
Category
gutter repair, insulation, roofing, replacement windows, skylights, interior painters
Cost
$25,000
Hire Again?
Yes
Service Provider Response
Thank you. We appreciate the opportunity to help you through your difficult remodel. Team Guardianthomas` L.
11/09/2015
.After the owner called last Spring they sent out another fella. He was good and walked around the entire building with me and our treasurer. We did not hear anything for over 2 weeks so we called to find out and were told they were very busy and he hadn't finished the quote yet. No problem, so we waited and he finally called at which time we set a date but then had to cancel later. I am not saying this is all there fault but after other calls to meet on weekends and evenings we received no return calls. Needless to say we were very disappointed as one of our owners was selling and we needed some answers. We called another service in August and received a firm quote and description of what would be done in addition to visiting there show room and selecting temporary ides of products of which he quoted all. We are in the process of letting the owners know what the details are and when they would like to pursue the job. Lets just say Guardian missed the boat on a 50K + job. Maybe they just don't want to do Condo projects, but then they should have just told us
Description of Work
Owner called me and complained that I said I would get back to them. How could I get back to them without knowing what the price was going to be . I am the President of the Condo Association and told them the 1st time out I would have to let the owners know what the price quote was and what it included . They no call No showed so I gave them a poor recommendation.
Category
replacement windows
Service Provider Response
We are very confused by these comments. Our CRM system shows that 2 different people in the company made over a dozen attempts to reach the condominium president without returned calls and one representative even made 2 additional in person attempts by going out to the condominium complex when we were working in the area. The last contact information we have in our system was an apology from an un-named representative of the condominium apologizing for not returning calls and said the reason was they were in the hospital and would contact us when available.Scott K.
10/23/2015
This is what irks customers about contractors. No potential customer wants to be ignored. If the company is too busy or not interested in the job, that needs to be communicated to the customer. That is fine. However, to not return phone calls and completely turn your back on potential business is disgraceful. Do you think this has built any goodwill towards the company ? It builds resentment and of course I wont be telling anyone about my good experience and recommending Guardian due to their failure from the get go. Most people would have just moved on, but I gave them numerous opportunities to respond and communicate to rectify the situation, and still the conduct continued. The owner of the business needs to be aware of this situation and poor customer service on behalf of his employees.
Description of Work
I was scheduled for an estimate on Thurs, 10-15-2015 with Dennis at 330pm. He was a no show no call for the appt. I called him and left a message which was not returned. I also emailed the company to see what had happended and they informed me that he had written the day incorrectly in his calendar and would call on the next day. I received no call back. I then called again on 10-22-15 amd spoke to a receptionist, informing her of the situation and wondering if the company was interested in the siding job on my dormers and the repair of a flat roof overhang. She stated she would pass on the info to Dennis. He has yet to contact me.
Category
roofing, siding
Service Provider Response
We deeply regret the bad experience you had with our representative. This poor experience has been brought to my attention, we will reach out to you immediately to see if there is anyway we can still help you if you remain open for the consideration.Diane B.
07/27/2015
He didn't show up so it didn't go :-(
Description of Work
I made an appt. and he did not show up or call.
Category
replacement windows
Service Provider Response
There must be a mistake or misunderstanding. According to our CRM records, there were several phone conversations regarding this project request with our Customer Service representative as well as one of our Certified Home Advisors. Our records show that it was determined and agreed upon with you that we would not be a good fit for this particular project and there was no reason for any more additional steps or meetings. Therefore, there was no meeting set up that we didn't show up for so we are confused as to your statements of someone not showing up when there was no appointment scheduled. If there is a mistake or misunderstanding, we welcome the opportunity to help you with your project.James P.
07/02/2015
Emily B.
06/07/2015
Joe was both courteous, and professional. He explained what he planned to do, performed it in a timely manner, and with great results! Not only did he tune up the roof, he provided insight into other related system issues, like chimney issues, and venting issues. I would certainly recommend him to anyone, and would defiantly use his services again in the future. Well done!
Description of Work
Provided a roof tune up. This included a full inspection inside and out, and minor repairs.
Category
roofing, chimney repair
Cost
$50
Hire Again?
Yes
Service Provider Response
Thank you. We look forward to helping you with any home improvement needs in the future.Micah H.
05/16/2015
I was explained many options and costs and the man who met with me (Sonny) patiently explained what services they offered and helped me to customize the service. Although it took a while for the crew to actually come and do the work, it was winter and there were many weather delays given very frigid temperatures. I have the sense that if it was a better construction seasons, all would have gone to plan.
Description of Work
Redecked roof-balcony. Covered with more durable, new membrane.
Category
handyman service, replacement windows
Cost
$5,000
Hire Again?
Yes
Service Provider Response
Thank you for the opportunity to help you with your project on your new home. Team Guardianthomas` L.
05/15/2015
As President of our Condo Association I waited and waited for the quote. When I heard nothing, I left several messages and never received a call back. I finally gave up trying. I felt they were being reasonable as they could have performed the job at their convenience between other jobs. I was satisfied with our discussion regarding the work and was told due to being flexible he thought he could save us some money because the crews would be able to do the repairs between other jobs. I feel bad about this as the reason I joined Angie's list was to enable me to make wise decisions for our Condo Association.
Description of Work
Check around our building , made suggestions as to repair work, was going to get back to me with quote.
Category
replacement windows
Service Provider Response
Thank you for contacting us to make us aware of the misstep. We appologize if there is any miscommunication or if our service rep dropped the ball. Our CRM notes indicate we are waiting on meeting times for us to discuss with condo board all the options that are available and that a single solution is not prudent or warranted. I will call you immediately and follow up accordingly to see what the issues are and how we can help. Thank youMandy R.
04/11/2015
Joe is very professional from start, during and end of his projects! How refreshing it was to see a very trusted team clean up the mess from last year take their time to ensure our house would stay dry during rain, clean up any debris from the tear off, communicate effectively with each other at all times and take pride in their work! These guys were so dedicated they waited to eat lunch until the section was completed correctly. Cold, cloudy, warm or sunny day the guys worked hard to make sure the roof replacement was going to be better than perfect! After researching and getting a few quotes for this job we chose Guardian because of Joe's integrity, honesty, professionalism, expertise and over all sincerity for his genuine kindness/compassion for our personal situation. DON'T confuse other contractors out there by the same name Guardian with this one! This Guardian with Joe M and his team truly live up their name of Guardian of your personal home or business. You will be very satisfied with them! You may not get your roof replaced or home remodeled I instantly, but you will be VERY glad you waited and trusted Joe for the perfect time to get the job done! With WI winters we can't predict how long the cold weather stays, but you can TRUST that Joe and his team at Guardian Home Exteriors will get the job done RIGHT!!! GREAT Experience! Thank you Joe and his crew for taking on this task of cleaning up another contractor's mess!! You restored our faith in contractors again!
Description of Work
They had to clean up another contractors mess REPLACING a ROOF, gutters,vents, insulation and sun tunnel that was less than a year old - full tear off and replace!
Category
gutter repair, insulation, roofing, replacement windows, skylights
Hire Again?
Yes
Service Provider Response
Thank you. We are glad we could help you through this very difficult and unfortunate situation of redoing an entire project that was just completed and failed. Please let us know if there is anything else we can help you with in the future. Thanks Team GuardianEric F.
11/03/2014
We are very happy that we chose Guardian. The bid was about mid-pack but they definitely knew what they were doing. They have a great crew that was detail oriented and worked well together. They cleaned up the job site well and often. Joe, Paul, Rick, and Jeff were personable, approachable, and took time to explain items and answer questions. They responded well to our requests. We did run into some mistakes were made and the crew was VERY quick to correct them and didn't try to "run" from them or cover them up. The project start to completion took a couple of weeks longer than expected but I was happy to see that they didn't just "slap" the siding up to finish on time. The bottom line is that we are extremely happy we went with Guardian and we would re-hire them for our next project.
Description of Work
Re-sided house and installed new window
Category
siding, replacement windows
Cost
$30,000
Hire Again?
Yes
Service Provider Response
Thank you for the opportunity to work with you on your project. Please let us know if there are any other projects we can help you with in the future. Thanks, Team GuardianLAURA O.
10/24/2014
As requested they came out to discuss our project and obtain measurements. They gave me literature regarding different roofing options and we emailed back with the products we were interested in. About a month after sending that email I got a follow up from our salesperson. He told me that things had been busy and that he would have an estimate to me soon. Well weeks turned into months and still no call or email with our quote. I was exploring other quotes and had written them off when suddenly, months later, I started receiving voicemails from them. The calls came from an office person who told me that she needed to talk to me right away. The company name was usually not given. At that point I wanted nothing to do with them, so I ignored the calls. I assumed they would stop, but they didn't. It got to the point where they were calling almost every day. I felt like I was being stalked. In the last message I listened to a rude employee said I needed to call back so they could arrange a time for an estimate (hadn't I done that months ago?!). I couldn't believe they came back looking for my business when they had to even bothered to provide me with an estimate. So after several weeks, I blocked their number. I am unimpressed, and obviously will not be using them.
Description of Work
Poorly
Category
roofing, replacement windows
Service Provider Response
Mrs. (removed member name), We are really hoping that this is a gross misunderstanding, because unfortunately the only other reason for your post would be an intentional falsification of the facts for the purpose of publicly slandering our company. Our CRM records show that your mother referred you to us when she started employment with the company and asked us to help you. Unfortunately, for purposes we will not discuss here out of respect to your mother, she had to be let go, at which time she had called you, and during that conference call you requested that we no longer help you with your roofing project. The CRM records below outline the sequence of events with your project, and are copied here as follows: June 12: Dropped off literature for designer shingles, Decra, DaVinci, Inspire at her house June 13: Met with her to do measure and gave her ballpark ranges on basic shingles, designer shingles, Decra, Decra Tile, Davinci. She was going to talk to husband and narrow down. June 15: She emailed (removed member mother name) 4 options that she had it narrowed down to. June 16: (removed member mother name) forwarded email to me. June 17: I emailed her that I would work on getting her something by the end of the week. I called her later that week to ask what colors she was thinking because it makes a big difference in price in the DaVinci and Decra options. She said she we have to look at samples, so I told her that I would leave them with (removed member mother name). June 20: She stopped in the office to see (removed member mother name) and get the color samples. After June 20th when you had picked up the samples, you either had not made contact with anyone from our company to inform us about the color selection, or if you sent the information to your mother, she did not pass that information on to anyone else prior to her being let go from the company. June 24: (removed member mother name) was let go. She called her daughter while in the office to tell her she was fired and told her not to sign anything with us. (removed member mother name) put her on speaker phone, and I asked if she wanted to take things any further, and she said no she did not want to discuss the roofing project with us any further. End of August and Early Sept. Our customer service representative did make attempts to call you to update our records to confirm closing your file and be sure that you did not want our help for any current or future projects. As you had mentioned you did not return the calls, and therefore we did not have any indication of what to record for your response, but did close your file. As we had stated earlier our hope is that this was simply a misunderstanding. Could you please clarify a few things for us? Was your request to no longer discuss your roof project with us after your mother was let go from the company and your neglect to respond to our calls misunderstood? As a company we would never intentionally walk away from helping a potential customer, and we would still be more than willing to either help you, or refer you to someone else who could. However, if this is not actually a misunderstanding, then the only other option is that you intentionally falsified your statement for the purpose to intentionally publicly slander our company, and we will need to evaluate this with the help of our legal council to determine the appropriate steps to rectify this situation and determine what actions are necessary. Please let us know so that we can determine how to proceed. We do welcome your feedback and always look for ways to improve our services.Robert S.
10/17/2014
After experiencing ice dam problems two of the last three winters, we decided that spot repairs were not working and that a completely new roof was needed. We chose three companies based on their web sites and advertising ? Guardian being one ? and asked them to look at our roof and provide us with a proposal and quote. We were impressed with the Guardian sales representative who evaluated different approaches to the new roof before making his final recommendation. While Guardian was not the least expensive proposal, we felt that we were getting good value and that the final roof would be the best, long term solution. Until the work started, the sales representative and project manager kept in touch and answered additional questions as they came up. The actual work included complete removal of the old roofing, flashings, and various plumbing and air vents. New water barrier materials, flashings, wood (where needed), and plumbing vents were installed. A ridge vent system and additional soffit vents replaced earlier, inadequate, attic ventilation. A friendly crew of up to nine performed the work in two days. The project manager inspected the work daily and either had the crew correct any deficiency he found or did it himself. We were impressed with the effort put into daily and final clean-up of debris. This included one man crawling through the flower bed mulch on his hands and knees looking for small trash. A final review by us and the project manager revealed a few minor issues that were promptly corrected to our satisfaction. Was the Guardian crew perfect? No; we found a small mark on our siding and the clean-up crew ?popped? a small piece out of my patio concrete that was discarded that I will have to repair. Installation of the new ridge vent system left a lot of debris in the attic area but that may not be a normal contractor clean-up area. Were we satisfied with the overall project and work? Yes! Would we use Guardian again? Yes! Would we recommend Guardian to others? Again, yes! The new roof looks great and we feel comfortable that the ice dam issue has been corrected going into this year?s winter.
Description of Work
Guardian removed all old roofing; removed old chimney flashings and plumbing vents; removed old pan vents; covered old pan vent holes with new wood; installed new water barrier materials; installed new roof shingles; installed new plumbing vents; installed new chimney flashings; installed new ridge vent system; installed additional soffit vents; performed outside clean-up.
Category
remodeling, roofing
Cost
$15,000
Hire Again?
Yes
Service Provider Response
Thank you for the opportunity to help you with your home. Please let us know if any other ways we can help. Thanks again, Team GuardianOther Information
Services Offered
Services Not Offered
false
Licensing
No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.