Guardian Inc

Guardian itself was a great business to work with. People listened to you, and the work crew was phenomenal! They knew what they were doing, were very efficient at doing it, and cleaned up after themselves.

Guardian just finished a siding and gutter job for us. We are very happy with the project and would like to call out a few people that made the project run smoothly. Patrick Faye – great / honest salesman, Tracy Reid and John for keeping the project moving and checking to make sure all was done correctly. Would also like to thank Bobby for working on the gutters and getting them in a much better position then they were and so happy they got fixed before the 1st snow fall. The crew that did the siding did a great job, and the house looks completely new.

Amazing job highly recommend Keith and the team at Guardian.

I don’t recommend using Guardian. I met with Bobby on 4/26/22 and was looking to get a quote for a roof repair related to an insurance claim as my roof was leaking into three rooms. I also required aluminum siding repairs due to the numerous dings, dents, tears, etc. At this point I had received 5 quotes for the roof and Bobby informed me that he could have the project done in 4-6 weeks. As this was quicker than the other contractors I decided to go with Guardian that day. Theresa the account manager was great to start. She told me she would call every other week with an update. It was great for the month of May, however the communication fell through in June when the project was supposed to be completed. In June, they were still waiting on materials. July, no calls. I had to reach out to them and again asked why it was taking so long as I have roof leaks and was informed that they were just waiting for other projects to be completed, but had no idea when those would be completed as they were short staffed. I finally had to engage one of the other contractors for my roof as I continued to receive damage to my home each time it rained and they completed it in a week. August, still no calls until 8/31 when they said they would be there the next day. As the roof was already done I told them the quote would need to be redone now. Bobby called on 9/1/22 and said he wished someone had told him about the roof leaks even though this was known at the time I signed the contract. He was willing to work with me as I still wanted to have the siding repaired. Each time an appointment was scheduled to revisit the quote, there was some other issue that was more important or they didn’t call or show at all for the appointment scheduled. The quotes that were given to me were for less repairs than originally agreed and for more money than originally agreed to. They also refused to itemize the quote when asked due to the smaller scope and never even looked at the house again to produce the revised quote. As of 10/3/22, no work has been performed and I have received no contact from Guardian despite sending a complaint letter and filing a complaint with the BBB. I am very disappointed in the way this business relationship has been handled and will not be recommending Guardian to anyone else.

Terrible Company to do business with. The work is not yet complete after 15 months. They threatened me with a lien as I am holding out money until the repairs are completed. I paid they $10000 up front and they now want the remaining $10000. The work is not complete yet. I am terribly upset with this company

I've been calling them for about 3 weeks they told me that the work will be done in 10 weeks. They won't return any phone calls they don't give you a firm schedule date, No work is still been done and I don't know when will they start.

Approximately five years ago I added onto the back of my home, only to have issues with the newly installed fiber cement siding and vinyl windows. These issues had been worked on unsuccessfully by others (including the original contractor) so I just assumed that Guardian would be more of the same...I was completely wrong! Joe and his team came in and solved our issues in a courteous, efficient, and affordable manner; they also installed a new roof while we were at it. I am so thankful to have called Guardian as now I can sleep at night not worrying the WI weather compromising the "envelope" of my home!

Excellent work and service. Very professional.

First step in the sales process was a sales representative making an appointment and listening to find out what my interest were.  Then and only then did he start associating products and services from Guardian that might best meet my needs.  Every one of my questions was answered in a thorough manner but at an understandable and adult level.  If any of my questions were "silly" they certainly were not responded to in that manner.  Measurements were taken on each of the potential openings I might want windows for.

Within a few days we made a second appointment to discuss options and pricing of each of the options.  I knew what my budget was and was able to generate the best "bang for the buck" with what I  had available for funding as it applied to the many options presented.  I did not feel pressured or "steered" toward a particular outcome.  My decisions as to the scope of the work were respected in a very clear and professional manner.  We agreed on a price.  Life was good.

A couple of months later it was time to schedule the work.  John, the head installer, made an appointment to stop at our home to review what works was going to be done.  He explained that the windows would be delivered early on the morning of the installation date and that he and any helpers would arrive shortly thereafter.  John was knowledgeable without being overbearing.  Friendly and easy to relate to; it didn't really feel as though we had a stranger in our home.  We coordinated calendars and set the date for installation.  Life was good.

Flash forward to the morning of the installation.  As promised, a truck showed up and all the materials were carefully unloaded and placed in our garage; I'd moved the vehicles out to the street to provide a sheltered workspace for John and his crew.  A few minutes later John called to say he and his crew were on the way.

The installation DID have a couple of "glitches".  Not due to anything concerning the materials, dimensions, or quality and skill of the installers.  One of the windows that was being removed, which already had a small defect in it, broke during the removal process.  The crew immediately brought out an industrial vacuum and went to work on the broken glass.  They informed us of the mishap and how they'd handled it and suggested that we might want to use our own vacuum on the area "just to be safe and sure".

We have a smaller sized dog that gets curious when new people are "in her space".  The entire crew was friendly to our dog and never seemed irritated that we had a pet in our home.   I suspect you get the idea; everything went according to plan.

I've always defined "perfect service" this way: when you will deal with my situation the way I would if I had your skills and experience, that's what perfect service looks like. 

Once the project was done you would not have been able to tell that three people had been working in our home for over five hours.  Everything was cleaned up, there was no debris left behind, we were shown how to operate the new windows, asked what other questions we might have, etc.  We were contacted by Joe, our sales representative a couple of days after the installation to make sure we were satisfied. 

I think it really comes down to "would you use Guardian again?"  Our answer, without hesitation, is "yes", we'd do it again in a heartbeat.

First, apologies for a delayed review...nothing less on the company. Usually don't do public reviews, but didn't want to go without letting others  know the credibility  that Guardian holds.  GREAT company, great people, great workmanship and great support!
Guardian showed honesty, integrity, respect, professionalism, compassion, and great care.  As the company name says, "Guardian" guarded our home from the beginning, during, and after the full reconstruction/replacement that was needed.  We appreciated how they also cared for our family by looking after our best interests/challenges from the beginning even through after the completion of the project.  It's rare to find to find a company these days that maintains a high level of integrity.  The staff is professional, always willing to answer any questions, and will address any concerns.  I would gladly do business again with Guardian.

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Very prompt, very thorough work.

Joe was both courteous, and professional.  He explained what he planned to do, performed it in a timely manner, and with great results!
Not only did he tune up the roof, he provided insight into other related system issues, like chimney issues, and venting issues.  
I would certainly recommend him to anyone, and would defiantly use his services again in the future.
Well done!

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I was explained many options and costs and the man who met with me (Sonny) patiently explained what services they offered and helped me to customize the service. Although it took a while for the crew to actually come and do the work, it was winter and there were many weather delays given very frigid temperatures. I have the sense that if it was a better construction seasons, all would have gone to plan.

Joe is very professional from start, during and end of his projects! How refreshing it was to see a very trusted team clean up the mess from last year take their time to ensure our house would stay dry during rain, clean up any debris from the tear off, communicate effectively with each other at all times and take pride in their work! These guys were so dedicated they waited to eat lunch until the section was completed correctly. Cold, cloudy, warm or sunny day the guys worked hard to make sure the roof replacement was going to be better than perfect!

After researching and getting a few quotes for this job we chose Guardian because of Joe's integrity, honesty, professionalism, expertise and over all sincerity for his genuine kindness/compassion for our personal situation. 

DON'T confuse other contractors out there by the same name Guardian with this one! This Guardian with Joe M and his team truly live up their name of Guardian of your personal home or business. 

You will be very satisfied with them! You may not get your roof replaced or home remodeled I instantly, but you will be VERY glad you waited and trusted Joe for the perfect time to get the job done! With WI winters we can't predict how long the cold weather stays, but you can TRUST that Joe and his team at Guardian Home Exteriors will get the job done RIGHT!!!

GREAT Experience! Thank you Joe and his crew for taking on this task of cleaning up another contractor's mess!! You restored our faith in contractors again!

We are very happy that we chose Guardian. The bid was about mid-pack but they definitely knew what they were doing. They have a great crew that was detail oriented and worked well together. They cleaned up the job site well and often. Joe, Paul, Rick, and Jeff were personable, approachable, and took time to explain items and answer questions. They responded well to our requests. We did run into some mistakes were made and the crew was VERY quick to correct them and didn't try to "run" from them or cover them up. The project start to completion took a couple of weeks longer than expected but I was happy to see that they didn't just "slap" the siding up to finish on time. The bottom line is that we are extremely happy we went with Guardian and we would re-hire them for our next project.

After experiencing ice dam problems two of the last three winters, we decided that spot repairs were not working and that a completely new roof was needed.  We chose three companies based on their web sites and advertising ? Guardian being one ? and asked them to look at our roof and provide us with a proposal and quote.  We were impressed with the Guardian sales representative who evaluated different approaches to the new roof before making his final recommendation.  While Guardian was not the least expensive proposal, we felt that we were getting good value and that the final roof would be the best, long term solution.  Until the work started, the sales representative and project manager kept in touch and answered additional questions as they came up.
                The actual work included complete removal of the old roofing, flashings, and various plumbing and air vents.  New water barrier materials, flashings, wood (where needed), and plumbing vents were installed.  A ridge vent system and additional soffit vents replaced earlier, inadequate, attic ventilation.  A friendly crew of up to nine performed the work in two days.  The project manager inspected the work daily and either had the crew correct any deficiency he found or did it himself.  We were impressed with the effort put into daily and final clean-up of debris.  This included one man crawling through the flower bed mulch on his hands and knees looking for small trash.  A final review by us and the project manager revealed a few minor issues that were promptly corrected to our satisfaction.
                Was the Guardian crew perfect?  No; we found a small mark on our siding and the clean-up crew ?popped? a small piece out of my patio concrete that was discarded that I will have to repair.  Installation of the new ridge vent system left a lot of debris in the attic area but that may not be a normal contractor clean-up area.  Were we satisfied with the overall project and work?  Yes!  Would we use Guardian again?  Yes!  Would we recommend Guardian to others?  Again, yes!  The new roof looks great and we feel comfortable that the ice dam issue has been corrected going into this year?s winter.

Went very well.  Window looked like a million bucks right from the start.  Joe came back for a small amount of touch-up on the sidelight, then it looked great too.  Very happy.

The deal was exactly as outlined. No pressure sales pitch, no critisim  of competitors just through  knowledge of the product and install process. Joe Martis the orginial  contact was professional and went above requirment. His people found trhe cause of a leak thay roofers and maintainence supt. could not find or explain.
The whole window was explained. The Installer Paul was always on time and very neat and careful------not even a flower distrubed in the process. Disposed of old windows, screens and blinds that was not even in contract.
I would recommend these people to anyone and have already.
John Cole