Founded 1995 • With Angi since June 2012
Service Provider ResponseThank You. We appreciate the opportunity to help you finally solve and fix the problems you were having with your home and look forward to helping you get future projects completed correctly the first time in the future! Team Guardian
Service Provider ResponseFirst and foremost, we apologize to you, [Member Name Removed] for your description of a recent buying experience. We apologize for the apparent miscommunication that occurred when our representative came out to meet with you at the appointment. When our representative first arrived, he was told different information than what was provided when the appointment was set. Being respectful of your and our time, and honoring our business practice of NOT using typical high-pressure sales tactics, our representatives always ask more questions to confirm what is expected and if possible provide ball park estimates on the spot and then determine together if any next steps are appropriate. For these type of projects we don't waste your time or ours needlessly writing up paperwork for no reason if you are not interested in moving forward with our services. We apologize if this was misunderstood as being not interested in your business. That was not the case at all. Our goal is to be very transparent with you if the project or your expectations are not a fit and to still get you the best information and any help we can provide to see that you get your expectations met by another service company but are also aware of any risks or industry information we can help provide. Some small service projects, which it appears to be what you were really looking for, can be serviced by handyman and save you a lot of money. Again, we apologize if this was misunderstood. Proper customer service is extremely important to us and situations like the one described are completely unacceptable. As a matter of fact, we've developed a customer-friendly 5-step process to help homeowners buy proper roofing, siding, window or repair projects for their home without the typical high-pressure "sales" process that unfortunately is still prevalent in our industry. Our 5-step process first starts with a thorough inspection of the current situation. It is then followed by a discussion of what the findings are from the inspection along with the recommendations of what products are available to fix the problem. One thing to note about the recommendation process is that we carry all of the major manufacturers of home improvement products (windows, roofing, siding), so there won't be any pressure to buy a particular brand. We only focus on how to properly and effectively solve homeowner's problems. Next we answer any questions that homeowners may have and provide them with any additional education that they may need in order for them to feel like they're educated enough to make the best decision for their home. When it comes to a person's home, we believe that there are no "dumb" questions. After this stage, we provide the homeowner with a detailed proposal along with all of the payment options available. Then we give the homeowner all the time that they need in order to make the best decision for their home. The steps outlined above is how ALL appointments are required to happen with our company representatives. Unfortunately, in this case it looks like there was a huge misunderstanding and that didn't happen here. Once again, for that we apologize and very much appreciate the feedback.
Service Provider ResponseWe apologize for any misunderstanding. Our goal is to be very transparent with you if the project or your expectations are not a fit and to still get you the best information and any help we can provide to see that you get your expectations met by another service company but are also aware of any risks or industry information we can help provide. Some small service projects, which it appears to be what you were really looking for, can be serviced by handyman and save you a lot of money. Again, we apologize if this was misunderstood. Since you clearly stated that our minimum service costs exceeded what you were looking for there was no point in writing up any paperwork for no reason. We apologize if there was some misunderstanding of expecting additional information when you stated you were not interested. We do appreciate the feedback and will make sure we take extra effort in the future to make any next step expectations clear.
Service Provider ResponseThank you for the opportunity to work with you on your project. Team Guardian
Service Provider ResponseThank you for speaking with us about the poor service our representative provided to you. The service you received contradicts our processes and runs contrary to our model. We appreciate your openness in discussing so we can reprimand the representative and prevent the situation from happening again. Thank you
Service Provider ResponseThank you for the review. We appreciate the opportunity to help! Team Guardian
Service Provider ResponseThank you. We appreciate the opportunity to help you through your difficult remodel. Team Guardian
Service Provider ResponseWe are very confused by these comments. Our CRM system shows that 2 different people in the company made over a dozen attempts to reach the condominium president without returned calls and one representative even made 2 additional in person attempts by going out to the condominium complex when we were working in the area. The last contact information we have in our system was an apology from an un-named representative of the condominium apologizing for not returning calls and said the reason was they were in the hospital and would contact us when available.
Service Provider ResponseWe deeply regret the bad experience you had with our representative. This poor experience has been brought to my attention, we will reach out to you immediately to see if there is anyway we can still help you if you remain open for the consideration.
Service Provider ResponseThere must be a mistake or misunderstanding. According to our CRM records, there were several phone conversations regarding this project request with our Customer Service representative as well as one of our Certified Home Advisors. Our records show that it was determined and agreed upon with you that we would not be a good fit for this particular project and there was no reason for any more additional steps or meetings. Therefore, there was no meeting set up that we didn't show up for so we are confused as to your statements of someone not showing up when there was no appointment scheduled. If there is a mistake or misunderstanding, we welcome the opportunity to help you with your project.
Service Provider ResponseThank you. We look forward to helping you with any home improvement needs in the future.
Service Provider ResponseThank you for the opportunity to help you with your project on your new home. Team Guardian
Service Provider ResponseThank you for contacting us to make us aware of the misstep. We appologize if there is any miscommunication or if our service rep dropped the ball. Our CRM notes indicate we are waiting on meeting times for us to discuss with condo board all the options that are available and that a single solution is not prudent or warranted. I will call you immediately and follow up accordingly to see what the issues are and how we can help. Thank you
Service Provider ResponseThank you. We are glad we could help you through this very difficult and unfortunate situation of redoing an entire project that was just completed and failed. Please let us know if there is anything else we can help you with in the future. Thanks Team Guardian
Service Provider ResponseThank you for the opportunity to work with you on your project. Please let us know if there are any other projects we can help you with in the future. Thanks, Team Guardian
Service Provider ResponseMrs. (removed member name), We are really hoping that this is a gross misunderstanding, because unfortunately the only other reason for your post would be an intentional falsification of the facts for the purpose of publicly slandering our company. Our CRM records show that your mother referred you to us when she started employment with the company and asked us to help you. Unfortunately, for purposes we will not discuss here out of respect to your mother, she had to be let go, at which time she had called you, and during that conference call you requested that we no longer help you with your roofing project. The CRM records below outline the sequence of events with your project, and are copied here as follows: June 12: Dropped off literature for designer shingles, Decra, DaVinci, Inspire at her house June 13: Met with her to do measure and gave her ballpark ranges on basic shingles, designer shingles, Decra, Decra Tile, Davinci. She was going to talk to husband and narrow down. June 15: She emailed (removed member mother name) 4 options that she had it narrowed down to. June 16: (removed member mother name) forwarded email to me. June 17: I emailed her that I would work on getting her something by the end of the week. I called her later that week to ask what colors she was thinking because it makes a big difference in price in the DaVinci and Decra options. She said she we have to look at samples, so I told her that I would leave them with (removed member mother name). June 20: She stopped in the office to see (removed member mother name) and get the color samples. After June 20th when you had picked up the samples, you either had not made contact with anyone from our company to inform us about the color selection, or if you sent the information to your mother, she did not pass that information on to anyone else prior to her being let go from the company. June 24: (removed member mother name) was let go. She called her daughter while in the office to tell her she was fired and told her not to sign anything with us. (removed member mother name) put her on speaker phone, and I asked if she wanted to take things any further, and she said no she did not want to discuss the roofing project with us any further. End of August and Early Sept. Our customer service representative did make attempts to call you to update our records to confirm closing your file and be sure that you did not want our help for any current or future projects. As you had mentioned you did not return the calls, and therefore we did not have any indication of what to record for your response, but did close your file. As we had stated earlier our hope is that this was simply a misunderstanding. Could you please clarify a few things for us? Was your request to no longer discuss your roof project with us after your mother was let go from the company and your neglect to respond to our calls misunderstood? As a company we would never intentionally walk away from helping a potential customer, and we would still be more than willing to either help you, or refer you to someone else who could. However, if this is not actually a misunderstanding, then the only other option is that you intentionally falsified your statement for the purpose to intentionally publicly slander our company, and we will need to evaluate this with the help of our legal council to determine the appropriate steps to rectify this situation and determine what actions are necessary. Please let us know so that we can determine how to proceed. We do welcome your feedback and always look for ways to improve our services.
Service Provider ResponseThank you for the opportunity to help you with your home. Please let us know if any other ways we can help. Thanks again, Team Guardian
Guardian Inc is open:
Sunday: 12:00 AM - 11:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 12:00 AM - 11:30 PM
Guardian Inc accepts the following forms of payment: Discover, MasterCard, Visa, Check, American Express, Financing Available
Yes, Guardian Inc offers eco-friendly accreditations.
Guardian Inc offers the following services: Roofing: Shake roof replacement, Wood shake roof repair, Flat roof replacement, Flat roof repair, Roof inspection, Metal roof repair, Slate roof repair, Slate roof replacement, Asphalt shingle roof repair, Tile roof repair, Tile roof replacement, Asphalt shingle roof replacement, Metal roof replacement. Siding: Vinyl siding replacement, Vinyl siding repair, Aluminum siding replacement, Aluminum siding repair, Wood/Cedar siding replacement, Wood/Cedar siding repair, Fiber Cement siding replacement, Fiber Cement siding repair, Fascia repair or replacement, Soffit repair or replacement. Windows & doors replacement, gutters, masonry, general carpentry, general construction, air sealing & insulation, moisture control & ventilation.