Anderson Floor Co

The results are incredible. The maple and oak floors in our rental unit are over 70 years old with a number cat urine strains and Anderson returned them to there original beauty.

Stacy was very willing to answer my questions as I had not had this type of work done before. I even visited their office to look at the floor finish there. Stacy told me that several areas would probably not be improved by buffing alone. This was true, but the overall finished product is much improved over what I had before.

Excellent service by the crew. They were very professional and friendly. The owner came out to do the bid and was also very friendly and informative. They were prompt and finished the job within the specified time. They kept the dust to a minimum.

MS. ANDERSON WAS VERY KNOWLEDGEABLE, HELPFUL, THOROUGH, FRIENDLY, AND PROFESSIONAL. SHE TOOK ALL THE TIME WE NEEDED TO ANSWER ALL OUR QUESTIONS AND MAKE SURE WE UNDERSTOOD HOW THE WORK WOULD BE DONE, WHAT TO EXPECT, ETC. I WOULD HIGHLY RECOMMEND ANYONE LOOKING FOR HARDWOOD REFINISHING TO CONTACT THIS COMPANY FOR A PERSONAL ESTIMATE. THEIR PRICE WAS VERY COMPETITIVE.

WE ARE VERY PLEASED AND ASKED THEM TO DO THE 2ND FLOOR NEXT YEAR.

THEY DID EVERYTHING THEY SAID THEY WOULD DO AND CLEANED UP WELL.

EXCELLENT SERVICE, BEAUTIFUL RESULTS, HIGHLY COMPETITIVE PRICING. I WOULD RECOMMEND THEM TO EVEN THE PICKIEST HOMEOWNER. THE FLOORING IS THE FIRST THING ANYONE NOTICES WHEN THEY ENTER OUR HOME. WE OWE THAT TO THE PROS AT ANDERSON, SINCE THEY RECOMMENDED A DIFFERENT FINISH FROM WHAT WE HAD BEFORE, AND IT REALLY LIT UP THE HOUSE. YOU WON'T BE SORRY IF YOU HIRE THEM.

SEVERAL WEEKS AFTER THE COMPLETION OF THE WORK, A DISCOLORATION BEGAN TO APPEAR IN SEVERAL AREAS. I CALLED THEM TO REPORT THIS. AFTER I LEFT SEVERAL MESSAGES, THEY FINALLY CALLED BACK. THEY TOOK SAMPLES OF THE DISCOLORATION. THE FIRST TIME THEY SAID THEY DID NOT GET A LARGE ENOUGH SAMPLE. THE SECOND TIME THEY SAID THEY GOT TOO MUCH. THEY HAVE INDICATED THEY CANNOT IDENTIFY THE PROBLEM, BUT THEY SAID THEY WOULD REFINISH THE FLOOR IF I PAID HALF THE COST. I SHOULD NOT HAVE TO PAY ANYTHING. THEY SHOULD CORRECT THE AFFECTED AREAS AT THEIR COST.

THERE WAS A PROBLEM IN INTERPRETATION ABOUT THE WORK, AND I WAS COMPLETELY IGNORED WHEN I PLACED NUMEROUS PHONE CALLS TO CLARIFY THE SITUATION. IN ADDITION, THE FINAL PROCESS LEFT A VERY ROUGH AREA INSIDE THE FRONT DOOR, A SITUATION THEY CLAIM TO HAVE KNOWN ABOUT, AND WHICH THEY HAD NO PLANS TO FIX. I CONTINUED TO CALL, FINALLY RECEIVED A RETURN CALL AND VISIT, WAS TOLD THEY WOULD REDO IT, WAS CALLED THE NEXT DAY AND TOLD THEY WOULDN'T REDO IT, THEN CAME TO FIX THE SPOT. SCOTT ANDERSON TOLD ME TO CALL AND LEAVE A MESSAGE IF THIS FIX DIDN'T WORK. I DID SO, AND AFTER SEVERAL DAYS RECEIVED A RETURN CALL DEMANDING IMMEDIATE PAYMENT AND ACCUSING ME OF FABRICATING INFORMATION. I INDICATED I WAS CONTACTING ANGIE'S LIST FOR ADVICE, AND JILL APPARENTLY CALLED SCOTT AND THEN RESCHEDULED SOMEONE TO TRY AGAIN. I'M CONCERNED ABOUT HAVING MY FLOOR DONE AND THE VERBAL ABUSE I GET WHEN I CALL. HELP!

ANDERSON WAS WONDERFUL! ALTHOUGH THEY WERE ONE OF THE MORE EXPENSIVE ESTIMATES THAT I GOT, THE QUALITY OF THEIR WORK WAS WONDERFUL! I WOULD RECOMMEND THEM TO ANYONE WHO IS LOOKING TO REFINISH THEIR HARDWOOD FLOORS.

ANDERSON WAS EXCELLENT TO WORK WITH. I HAD TWO LARGE HOLES IN THE FLOOR IN EACH ROOM FROM PRIOR HEATING SYSTEM THAT I WANTED TO REPAIR BEFORE THE FLOOR WAS DONE. THEY GAVE ME ALL THE WOOD (FOR A MINOR FEE) AND LOTS OF ADVICE ON REMOVAL AND REPAIR. AFTER SANDING AND REFINISHING, IT CAME OUT ABSOLUTELY FANTASTIC AND I'M REALLY GLAD I DID THE REPAIR PRIOR TO THE REFINISHING. WORK WAS DONE AS PROMISED AND THE HOUSE WAS A CLEAN AS COULD BE, GIVEN A MAJOR DUST MAKING PROJECT WAS JUST DONE. THE ONLY THING THAT I WAS NOT PREPARED FOR WAS THAT THEY LEFT THREE GIANT GARBAGE BAGS WITH SAWDUST AND FINISHING RAGS OUT AT THE CURB AFTER THEY LEFT. I DID NOT KNOW THEY WOULD BE DISPOSING OF THE WASTE IN THIS WAY AND HAD TO MAKE SPECIAL ARRANGEMENTS TO TAKE CARE OF THIS. MY ADVICE, IF YOU DO FLOORS, WITH ANDERSON OR ANYONE ELSE, ASK ABOUT HOW THE WASTE AND SAWDUST WILL BE HANDLED. A MINOR SURPRISE THAT COULD BE AVOIDED. I WOULD RECOMMEND THEM TO ANYONE WANTING TO HAVE WORK DONE ON FLOORS.

WORKERS ASSIGNED PERFORMED DILIGENTLY AND WERE ABLE TO RESTORE A BADLY DAMAGED FLOOR.

WE RAN INTO A NUMBER OF PROBLEMS (SUCH AS RESCHEDULING BECAUSE OTHER PARTS OF THE JOB WEREN'T FINISHED, RUNNING SHORT OF FLOORING AND A FEW DENTS IN THE DRYWALL) BUT THEY WORKED WITH US TO RESOLVE ALL PROBLEMS IMMEDIATELY.

THEY LET ME KNOW THAT IF I PULLED THE CARPET UP MYSELF, IT WOULD SAVE MONEY ON THE PROJECT. THEY WERE SO CONSIDERATE. THEY WERE SO PROFESSIONAL. AFTER THEY SANDED THE FLOOR, THEY INVITED ME INTO THE ROOM TO CHOOSE THE STAIN. I WOULD HAVE PROBABLY CHOSEN A DARKER STAIN AND IT WOULD HAVE BEEN A MISTAKE. THEY REALLY KNOW WHAT THEY ARE DOING. THEY WERE SO NICE AND CONSIDERATE TO MY FAMILY. ALSO, THEY ARE EXTREMELY CLEAN. THEY ARE VERY PATIENT AND EXPLAIN THINGS VERY THOROUGHLY. THEY REALLY LISTENED TO WHAT I NEEDED. I WAS SO PLEASED WITH THE RESULTS, THAT I HAD THEM COME BACK AND DO ANOTHER BEDROOM. THE PRICE GIVEN IS AFTER MY ANGIE'S LIST DISCOUNT.

WE JUST CLOSED ON OUR HOUSE AND WANTED TO GET THE FLOORS DONE BEFORE WE MOVED. THEY FIT OUR TIGHT TIMELINE INTO THEIR SCHEDULE AND FINISHED A DAY EARLIER THAN EXPECTED. THE FLOORS ARE GORGEOUS. WE'RE VERY HAPPY WITH THE QUALITY. WHEN WE RECEIVED THE BILL, THERE WAS AN ADDITIONAL CHARGE OF $90 FOR SETTING OF NAILS. TO SAVE AS MUCH MONEY AS POSSIBLE, WE HAD DONE ALL OF THE PREP WORK THAT THEY SUGGESTED IN THE CONTRACT, SO WE DIDN'T EXPECT THIS CHARGE. WE SPOKE TO THE OWNER, JILL, AND SHE AGREED TO CUT THE CHARGE IN HALF. SHE ALSO AGREED THAT THEY COULD MORE CLEARLY SPELL OUT IN THE CONTRACT WHAT WORK IS AND IS NOT INCLUDED IN THE SQUARE FOOTAGE PRICE. WE WERE SATISFIED WITH THE COMPROMISE AND WILL USE THE COMPANY AGAIN FOR FUTURE FLOOR PROJECTS. WE HAVE AN OLD BUNGALOW AND LOTS OF HARDWOOD YET TO REFINISH.

WE HAD A VERY GOOD EXPERIENCE WITH ANDERSON. THEY WERE VERY PROFESSIONAL AND THEY DID A GOOD JOB ON THE FLOORS. MY ONLY SUGGESTION WOULD BE THAT THEY REPLACE THE DOORS AND CABLE WIRES THAT THEY REMOVED, POSSIBLY BEFORE THEY APPLY THE LAST COAT OF FINISH.

THEY WERE ON TIME, VERY POLITE, DID THE JOB THEY WERE SUPPOSED TO DO AND WERE VERY INFORMATIVE ON HOW TO CARE FOR HARDWOOD FLOORS FOR THE FUTURE.

THEY WERE EXCELLENT AND THE WORK WAS OF GOOD QUALITY. THERE WERE SOME SPOTS ON THE FLOOR THAT I WASN'T SURE THAT THEY COULD GET OUT AND THEY GAVE ME SOME IDEAS OVER THE PHONE BEFORE THEY CAME. I APPRECIATED THAT. GAVE GOOD ADVICE. THEY DIDN'T CLEAN UP THE RAGS OUTSIDE, BUT THAT WAS MINOR.

QUICK, CLEAN, EFFICIENT AND PLEASANT.

MS. ANDERSON WAS VERY RESISTANT AND MADE LIGHT OF THE SITUATION REPORTING THAT IT WASN'T THAT OBVIOUS AND THAT SHE WOULD RECOMMEND WE LEAVE IT ALONE SINCE THE REPAIR MIGHT LOOK WORSE THAT THE ORIGINAL PROBLEM. SHE THEN SENT A LETTER FOR US TO SIGN SAYING THAT THEY WOULD REPAIR IT ONCE AND NOTE AGAIN. DID NOT CARE FOR HER COMMENTS TO ME ON THE PHONE OR THE DESCRIPTION IN THE LETTER OF THE SITUATION. FELT THAT SHE WAS TRYING TO AVOID WARRANTY WORK.

THEY NEEDED TO REDO THE FRONT ENTRY, BUT THEY WERE VERY NICE ABOUT IT. IT WORKED OUT FINE.

THEY WERE WONDERFUL. THEY NOT ONLY DID AN EXCELLENT JOB, THEY WERE VERY INFORMATIVE ABOUT UPKEEP. THEY HAD A VACUUM SYSTEM, BUT MAKE SURE AND COVER FURNITURE.

LACKING CUSTOMER SERVICES SKILLS. DOING A LITTLE EXTRA FOR CUSTOMER IS LACKING A LOT.

I CAN''T SAY ENOUGH GOOD THINGS ABOUT THE ANDERSON FLOOR COMPANY. THE JOB WAS COMPLETED, AS DESCRIBED, WITHIN THE ESTIMATED PRICE, IN LESS THAN ONE WEEK AFTER FIRST CONTACTING THEM. ON TOP OF THAT, THEY HONORED AN ANGIE''S LIST COUPON FOR 10% OFF THE PRICE, AFTER WE HAD AGREED TO THEIR FULL, FAIR, ESTIMATED PRICE. OUTSTANDING COMPANY.

DID A VERY GOOD JOB WITH REMOVING FLOOR STAINS FROM OLD CARPET TAPE ETC. PRICE WAS VERY COMPETITIVE WITH EVERY OTHER COMPANY AND THEY FIT ME RIGHT IN THAT WEEK! ALSO, WITH THE 10 PERCENT DISCOUNT, IT WORKED OUT GREAT. I WILL DEFINITELY CONSIDER USING THEM IN THE FUTURE.