SERVPRO of Milw North

It was a great service.

It was a great service.

Andy Webber, a Manager with Serv Pro showed up promptly to do testing and major Mitigation work on a large residential home. Andy is extremely professional and always followed through. He, and his staff, Miguel and Jose, are highly recommended. The Contractors who arrived afterward, were very impressed by the quality of their work.

Quite possibly the worst company to work with regarding home renovations. The project managers do not return calls in the midst of project work. Home renovation took 6 months when it should have taken 2 months maximum. Our home was left in a "working state" for 4 months with no kitchen/running water/laundry and no work getting done because the company was "too busy" with other projects. Contractors/workers were sent to our home at all hours of the day and evening (some showed up at 6p) to do work, no definitive schedules or timing ever given to us by the project manager. I had to take off over 7 days of work just to meet with the project manager and contractors due to no definitive schedule- the project manager always showed up late. Our home, while living in it, sat for weeks without anyone coming to conduct work. When trying to reach the project manager our calls were ignored. This project was a massive and profitable project for the company and they were unprofessional. I would never recommend working with this company. The worst customer service and unorganized.

The Servpro team was excellent. They were on time and courteous. They took the time to explain everything they were doing and how they were going to do it. From the date of my call to the full remediation of the water damage was less than a week.

In July of 2015, we discovered errors in work performed on our home by Servpro Milwaukee North. The original work was completed in August of 2014.  See the Angie's List review of Servpro Milwaukee North dated 10/20/2014 for our review of  the original project.

During the original scope of work, Servpro replaced drywall in almost every room of our home, due to extensive water damage. We discovered, however, that they failed to install a vapor barrier between the drywall and insulation. This barrier is recommended by the manufacturer and was agreed upon in the original scope of work. As the work was part of a homeowner?s claim, the replacement of the barrier was also billed to our insurance company.

This work, like the majority of the phases of Servpro?s projects was performed by subcontractors. It was, however, the responsibility of the Servpro project manager to ensure each step in the process was completed properly. In the original project, a total of 3 project managers supervised the work on our home. The failure to install the vapor barrier was under the supervision of an employee who no longer works for Servpro. The drywall was already installed by the time the final project manager was assigned to our home.

After discovering the vapor barrier was not present, we contacted both Servpro and our insurance company to resolve the issue. After evaluating multiple solutions, it was determined that the best option was to have Servpro re-do the work on our home. This required us to pack up all of the affected rooms and move out of our home.

While we were extremely dissatisfied with the level of work performed by Servpro during the original scope of work, we were pleased with the way they handled the rework. We felt that they provided both a high level of service and quality work. They took ownership of their mistakes and made a great effort to minimize the disruption to our daily life. They provided us with packing supplies and paid for our moving expenses. While the work was being performed on our home, they provided us with a pet friendly (we have a cat) corporate apartment with the same amenities as our home (dishwasher, washer/dryer, etc.). They also completed the work correctly and in accordance with the agreed upon timeframe.

The rework took approximately two and a half weeks to complete. Under normal timeframes, this work could take up to three or four weeks. We were very impressed with the way they were able to expedite the project.

I went very well.

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unknown

I would like to mainly comment on the remediation part. This was EXCELLENT. It could not have gone better for a very unusual and unfortunately, severe situation. They did everything they could to save the house and it's contents. I would highly recommend this Servpro branch for any flood/water damage situation that might occur.

In late December 2013, our house sustained water damage due to ice damming. Water got into the exterior walls of every room in the house except for one. We hired Servpro to address the water damage and oversee the remodel process for our home. Because the damage was so extensive we did not live in our house during this project. The work Servpro performed was in two stages: the water damage mitigation and the rebuild. When we hired them, they told us the timeframe for the entire project was 2 -3 months. The project ended up taking 7 months to complete. During this time, there were 5 weeks of delays due to weather, asbestos abatement, etc. that were beyond Servpro's control. Servpro, however, was fully responsible for the remainder of the delays. The water damage mitigation took place from mid February though the end of March and the rebuild took place from April through August.
Here are the major reasons my wife and I are leaving a negative review:
-During the water damage mitigation, the demolition crew did not take any measurements so that the rebuild crew would know how to rebuild areas the same as they were before. This caused the rebuild crew to have to redo items like framing in the shower niche.
-During the water mitigation, items such as switch plates, heat registers, curtain rod ends, shelving and other items were stored in the house and misplaced. When it came time to put them back, Servpro had no idea where they were and asked my wife and I to look for them. Finally they ended up giving us credit for items that were not found. We did not enjoy having to spend our time looking for items that they should never have misplaced. It's not that difficult to put items in a plastic bag or box and label it.
-When I was told all of the damaged areas were removed, I walked through to inspect and found two areas with dry wall that had very noticeable water damage that were not removed. They ended up removing the damaged material, but they should have inspected their work before telling me they were finished.
-The rebuild project manager sent us the first scope of work with out reviewing it. There were several errors that took a week for Servpro to correct before we would sign.
-Because the original tile that we chose was discontinued, we had to choose different tile. Due to this, revisions had to be made to the original scope of work. Again, the project manager sent the scope of work before reviewing it. The changes in scope should have only been for the tile, but we found that there were changes in scope for rooms not affected by the tile. I'm still not sure how there were changes to the scope of work to rooms not affected by the tile change but there were several. It took nearly two weeks for Servpro to correct these errors. The worst part was that they cancelled all work, until the scope of work was corrected and approved by us. We were then told it would take a month to reschedule the work.
-When I told the project manager the type of texture I wanted on the walls, he told me they did not do things that way and they used a different type that was noticeably different. I was not satisfied with the texture they used, but at this point in the project, we had already been out of our house for 4 months. We did not want to delay the project further, so we settled on their texture. We will give Servpro partial credit on this, as they ended up giving us an appearance credit in the final scope of work.
-The rebuild consisted of drywall, tile work in the bathroom, and reinstalling the kitchen cabinets, counter tops and kitchen sink.
The rebuild started in early April and the kitchen cabinets were not installed until the first week of June. The kitchen sink was not hooked up until the last week of July.
-The first contractor they hired to do the bathroom tile ordered 20 square feet of tile more than we needed (we only needed about 55 square feet. Because we ordered tile that was more expensive than what we originally had, we had to pay for the difference. When I asked Servpro if I had to pay for the excess tile, their response was that I signed the scope of work. In my opinion, it was pathetic for Servpro not to take responsibility for their contractors mistake. It should not be their policy to have their customers pay for their contractors' mistakes.
-Right before their first tile subcontractor was to start work, he took other jobs and told us it would take a couple weeks before he could get to us.
-The lone bright spot of the project was their second tile subcontractor. He was very nice and professional and did an amazing job. I will leave a separate positive review for him.
-My wife and I each work 40+ hours a week. Because of this, if we have quick comments or questions it is easier for us to email rather than take breaks at work for phone calls. The project manager ignored all of our emails for about 5 weeks. We finally had to contract his manager so that he would become more responsive.
In summary, Servpro does not pay any attention to details or take proper measurements. Because of this, accessories get lost and work needs to be redone. They also don't adequately review their work. This causes them to present poor unfinished, work to their customers. Servpro does not stand behind their work and if they make measurement mistakes they will tell the customer they are out of luck because they signed the scope of work. Many of Servpro's contractors don't respect the homeowner and leave the lights on at the end of the day, do not clean up at the end of the day, or schedule other work so that work for Servpro is delayed. I would not wish Servpro on anyone, they are pathetic.

Excellent!!!!

unknown

We sold our home, but the building inspection showed that we had a leak in the toilet stack. We had 10 days in between Thanksgiving and Christmas to find someone to fix the toilet leak (a plumber and carpenter we knew) and then to find someone to come in at short notice and clean and sanitize the basement pipes and furnace area that had been covered in leaking sewage. Note, this was in Wisconsin, when almost every contractor takes off to go deer hunting! ServPro sent us two service men who did a very thorough job of cleaning and sanitizing the entire area. They had me inspect their work as they were doing it and after it was done. They left a waiver of lien notice (which we needed to complete the home sale, and were in and out within about 1 1/2 hours. They arrived on time, were very efficient and very professional. I would highly recommend their work and would use them again if I ever needed anything!

They were very courteous and responsive. The only frustration that I had is that near the end of completing the basement remodel I felt that my small job seemed to be getting pushed back behind larger jobs so I talked with Serv Pro to just please finish my job since it was so close to being done so they'd be totally free for the larger jobs. Which they did. A final complaint that I have is that 1 last piece of baseboard wasn't stained exactly to match the rest of the trim in the basement and was installed anyhow without running it past me first. Overall, I was very satisfied and would certainly use them again and refer them to others. (I used them earlier this year but don't recall the exact dates).

This is the second time we have called Chad, the owner, and this was an unusual job they hadn't handled before. As it turns out, Dean was on call that weekend, so Chad sent him, and we had worked with Dean previously as well. Once again, Chad, Dean, and the team were thorough and professional. They triple cleaned until we could (almost!) walk barefoot across the floor in what had previously been a mess of hot, popping, broken glass. I wish all companies were as prompt and professional as this one!

Chad, the owner, and Dean, the service professional heading up the job, were outstanding, as were all the people who worked with them. Although there were some issues, they were very good about remedying everything and going above and beyond with their level of professionalism. They came in and took so much of the frustration out of what was otherwise an overwhelming emergency. We would, and have, used them again!

We decided to use Servpro again after a good experience 3 years ago with a similar problem in the basement. This time however, we not receive the same quality of service. Three years ago after our basement was dried out, the molding and wood paneling were put back on and the furniture was put back. This time the wood molding was broken when taken off which I understand can happen, but we were not told it occurred. In addition, we were informed after the work was complete that stapling wood paneling and reattaching molding would incur an extra charge and a long wait. We were shocked and explained that was not the case 3 years ago. Even though all of the technicians that came to our house were very friendly and professional, I am not sure we would use them again without first checking around to see if other companies reattach molding and paneling without an extra charge.

They were awesome. We had a really good experience with them. They assessed the water, brought in fans and dehumidifiers. The guy that came out, Sean, he spent a lot of time walking around the house with me to help resolve it and prevent it from happening again. I thought the price was reasonable. I was able to call him on the weekend and make a plan for the week.

removingIt went very well. The dryout was very effective but we still had a great deal of work to bring the home back to normal.
ServPro told me it would be close to 2 month to let the wood floor settle before any repairs or refinishing could be done. When it was time, Nic, the project manager, gave me a schedule of all the events going on for the repairs. I was kept abreast of everything and when I would expect anyone in my home and who it would be. Care was taken with all the furniture and items that were moved. Quality work was done throughout the experience.
All of the wood floors were refinished, carpet replaced in one bedroom, tile flooring installed in damaged bathroom (replaced wood) which were done by Schmidts Flooring. Excellent Job. Truly.
Painting, repairing basement ceiling, cleaning basement carpets.
All required moving furniture and items (vanity and toilet in bathroom). Care was done with all work from start to finish. And they worked so hard to make sure we were pleased with the results.

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See above.

All the contractors (painters, drywall, and floor carpet installers did very fine work, all were on time (as they had scheduled). The painters completed their work sooner than I was told they would (in 1 day instead of 3 days).

Professional service from start to finish.

Initially there were communication and pricing breakdowns that didn't go so smoothly. I finally received a call from Chad Heilert, the General Manager, who graciously apologized and rectified the situation immediately. He settled it with us in a manner much more than we expected and we are truly happy with the outcome which was above and beyond. Just speak to Chad if you have any billing / service questions! Especially if you choose not to use your insurance. That was where the problems came in with billing.