Genesis Exteriors

This company is fantastic! Everyone I spoke to from the scheduling individual in the office to Shawn who fixed our window were incredible. I recommend this company to everyone. They stand by their work and are very nice to work with.

Great! It was a breeze working with Matt on getting the project figured out. He was a huge help when I couldn’t decide on a new color. Scott’s team was great with the actual work. They were fast, cleaned up well, answered questions and were very helpful and responsive to anything I needed. I love the new siding and think they did a great job with fair pricing.

Very good a job well done on time and on budget

It started out well. Friendly people, good information, and decent communication. They were busy, so it was going to take a few weeks longer than normal. We didn't have a problem with that, so we signed the contract. The re-roofing job went well. Fast, neat, good cleanup, decent materials. We had some soft spots in the roof that they told us about, but they were planned for in the contract, and were repaired. No complaints. Then they came to the soffits and frieze boards. We had to wait for materials to be ordered, then painted. They ordered vented soffit material like that specified in the contract. They came out it install it, and then they had to wait some more. The old unventilated soffit boards were not removed, and solid non-ventilated metal soffit material was used. In the past we had ice dams in winter, so we were very clear that we needed lots of soffit ventilation. The house is an old 1-1/2 story, so 1/2 of the roof has only 4" of insulation in the sloped ceiling portion. We hoped that with the full soffit length ventilation the ice dams wouldn't be as much of a problem. They finished the project, and ... no soffit ventilation. They talked about putting in gable end ventilation or a power fan, but that wouldn't have helped with the ice dam problem. They ended up putting in 3"-4" round vents every 24" along the soffits. Note: rafters are spaced 16"OC, so some cavities were probably un-vented. Guess what? Ice dam problems this winter. A few days ago there was a loud crash from outside. The longest one of our gutters was laying on the ground. Our 1890's house had crown molding for the fascia. Most of the boards were missing, rotting, cracked, and not attached to the rafters. Instead of repairing or replacing the crown molding, they wrapped it with sheet metal to form the new fascia. The top of the sheet metal was secured with T50 staples (every 6" or so, except at the ends), and the bottom with brad nails. Then they called in the gutter subcontractor. The subcontractor did a decent job on the gutters, except that he screwed into the sheet metal fascia and drip edge. I don't think he tried to find any wood behind the sheet metal. A couple of screws seem to be into just air as well. Now we come to this winter: Snow, Ice, warm and then cold weather. Ice dams built up, and caused icicles. Down came the gutters, still attached to the fascia. Genesis Exteriors response: The gutters were installed correctly. We're seeing a lot of that this year. Call you insurance company. The problem I have with their response is that this was NOT a correct install. Yes, the gutters stayed attached to the fascia sheet metal or drip edge. Is this a proper install when they didn't drive the screws into the rafters, just the sheet metal? It may be "correct", but it's not the best installation method Was the sheet metal fascia installed "correctly?" The gable end fascia has no problems staying attached so far, but it only has to hold it's own weight. It defiantly can't hold the gutter as well. This is a case of two technically correct installs being an overall failure. If the fascia has no load it stays, and if the fascia was properly secured for a load, the gutter would be fine. The warranty claim response from Genesis? Call you insurance agent.

We have contracted with Genesis twice. First (in 2015) for windows and second (in 2017) for roof and siding. Both went well. For the siding and roof they we able to work in the budget of the insurance payment (as the previous siding and roof were hail-damaged). I will also note that their clean up was better than most. We didn't find any nails or leftovers like many of my friends have experienced from other contractors (which is important to us with kids running around). They were easy to deal with. I had a few minor concerns along the way and they followed up with me immediately. We still love our Elements windows - they have made a huge difference in our utility payments and seem to be holding up well. I will look at them again for work based on our experiences.

The people I dealt with were wonderful. They were very helpful and went above and beyond in helping us deal with our insurance company. The work done was exceptional and beautiful. This was the first time we hired Genesis and now they have a new loyal customer based on the quality of their work, professionalism and willingness to help get what we needed from our insurance company.

Very--Very Good ! Very helpful and professional.

This is a transcript detailing the events of our transaction: On 7/24/17, my wife met with Matt. Matt did some initial measurements and offered us a quote the same day. We accepted the proposal on the 28th and signed documents on the 31st. On 8/7/17, we received an email stating that our product was ordered. I quickly replied that no one had come to take any final measurements. Apparently this was a miscommunication and the final measurement was needed. We inquired when this would get done on 8/16. I don’t have any email records of when the final measurement was done, as this was all arranged via phone call. At the time of the final measurement, we were informed that because of the windows we wanted, it would require additional work to be done (interior trim, etc.). The insert windows would fit in the existing trim but reduce the actual glass space. This was not conveyed in any way during the initial visit with Matt. We agreed that we would like to go with the “thicker” windows and pay for the interior trim work ($1800). The final measurements were taken and the stain that would be used for the basement trim work was noted. Upon inquiring about an update to the status of the project on 9/27/17, I informed Chris that I had found the exact stain that was used for the basement trim work. I asked for the contact information for the gentleman who came to do the final measurements so that I could update him on the stain color. Chris got back to me the same day regarding an install date of 10/30 but provided no contact information for me. From another email, I assumed that this may have been Tim, so I tried, unsuccessfully, to email him about the stain. Dan arrived with his crew on 10/30/17. He indicated that the job should only take about 3 days. Work proceeded well on the first day, and everything looked like it would only take 3 days. However, only 2 people showed on Tuesday, for a total of 2 hours. Wednesday comes and work begins around 10am. This is when most of the confusion starts. Apparently there was some miscommunication about the trim work being done and the work order Dan had received was “incomplete”. Dan was not aware that all of the trim was to be done and not just the upstairs windows. The trim for the basement windows was apparently in another pile and not grouped together with the other trim. On Thursday, 11/2/17, Dan picked up the trim to install in the basement windows. He had to call me at work to tell me that the stain color was way too light compared to what the actual trim color was (which is odd because the stain that was initially indicated was actually a darker shade than the actual basement trim). Dan said that he actually compared the stained trim to every piece of woodwork in the house and nothing matched it. The last communication I had on Thursday, 11/2/17, was that Dan would cut and put together the framing for the windows and install them. He would construct them so that the bare wood side would be showing and I would stain them correctly myself. It was my mistake for not asking when and assuming that would be on Friday, 11/3/17. After taking off early on Friday and finding no work had been done, I called to find out a status on this. Dan said he would do the install on Monday, 11/6/17. Monday, 11/6, comes and I don’t hear anything until 1:24pm. Chris calls to tell me that Dan will be there at 3pm to finish the install. At about the same time, Dan texted me to tell me 3:30-4pm. Dan finally comes at 4:30pm and starts the install. I believe he was finished at 6pm. In the rush of getting finished, a few things were overlooked. The wrong molding was used on two of the basement windows, one of which had its bottom piece ripped too narrow, leaving a 1” gap. We also noticed that one piece of baseboard trim on the patio door was installed without coping the edge to meet up with the adjoining piece (not a big deal if your trim is flat but this is Colonial). None of the trim holes were filled on the basement windows which was expected since they were installed unstained; however, only two of the upstairs windows had their trim holes filled. I’ve since filled all the upstairs ones. It has taken me several days to finish the staining and sealing on the basement window trim. It’s taken a little longer since the trim is in place versus installing pre-stained trim. In this time, I’ve been communicating back and forth with Chris. I’ve informed him that I will be finishing everything up myself. I’ve let him know that two window screens were missing, which he has ordered, and I requested some window documentation, as no one did a walk-through to show us how to operate the windows (removal for cleaning, etc.). As of writing this, it has been a few days and I intend to get this documentation from the window manufacturer. I have saved all emails documenting everything possible. I’ve also taken a few pictures documenting some things (missing plugs and screens and some trim details). I should note that Chris did credit us $250 for my time, but I have yet to receive the invoice. On at least two occasions before work started, it was made clear to us that they would start the job and not stop to go work on another project until ours was finished. This clearly was not the case. As I stated to Chris, it's not that there was one large thing that has made us not completely satisfied. It's been the lapses in communication and all these little things that have totaled up to a sub-par experience. Chris communicated that he wished that we would do business with them again, offering a discount for future work or family-referral work. I said I didn't think that I would do that. He said he would call and talk to me again after the holidays, but as of 3/6/18, he has yet to call. All communication ceased once payment was made. I cannot, in good conscience, say that I would go with this company again. Nor would I recommend them to any friends or family.

The entire process went very smoothly. Matt from Genesis was always prompt at responding to our questions. However, Marvin (the door company) took a while to finish our doors, it wasn’t Genesis’ fault. Genesis also took responsibility of a couple of errors: (1) We found out later on that the original Marvin doors we ordered do not come in custom sizes. Genesis changed the model to a higher more expensive model to accommodate the custom size without additional cost to us. (2) The hardware in one of the doors came in the different color. They immediately placed the order for the correct color and will install it at no cost to us, too.

The entire process went very smoothly. Matt from Genesis was always prompt at responding to our questions. However, Marvin (the door company) took a while to finish our doors, it wasn’t Genesis’ fault. Genesis also took responsibility of a couple of errors: (1) We found out later on that the original Marvin doors we ordered do not come in custom sizes. Genesis changed the model to a higher more expensive model to accommodate the custom size without additional cost to us. (2) The hardware in one of the doors came in the different color. They immediately placed the order for the correct color and will install it at no cost to us, too. Thank you!

Genesis Exteriors was such a great company to work with, everyone was timely- a few things needed to be changed and they were right on it.

It went well. Their team was courteous, clean, and prompt.

The entire project went great! I needed to update my house and we had been contemplating it for awhile. The estimator was very thorough in answering all my questions and showing me samples. The production team did a great job and the production manager was always available for needs needs (though I'm not sure how - they do a lot of business!). Clean up was great and timely. We will not hesitate to use them again as it is very hard to find a reliable contractor.

Matt Winterberg was very professional and easy to work with. My husband was hospitalized at the time the windows were to be installed. Matt worked around our scheduled and ended up installing them in November. They did an excellent job and we are very satisfied with the Softlite Element windows. They also did repair work on our siding. We just hired them again to replace the only window we did not do in 2015.

The entire project went great! I needed to update my house and we had been contemplating it for awhile. The estimator was very thorough in answering all my questions and showing me samples. The production team did a great job and the production manager was always available for needs needs (though I'm not sure how - they do a lot of business!). Clean up was great and timely. We will not hesitate to use them again as it is very hard to find a reliable contractor.

Very poor experience. They were not able to complete all work that was agreed on. Screens are an eyesore, sloppy work. They wave in the wind because the screen material was not tight or installed professionally. 3 visits to home still did not result in satisfactory work. Wrong windows were ordered for our home. Installers have no idea what sales have bid on, come to worksite completely in the dark of what they are asked to do. The installers mentioned several crews being let go because of poor quality work. Clearly this business is struggling and cannot deliver on bids. Softlite windows were very nice, but this has nothing to do with Genesis. They generally failed at every aspect of this job. Constant harassment to instruct finance company to release funds despite work not being completed as agreed. Production manager is not the brightest crayon in the box and sorely lacks basic communication skills. This is prevalent throughout the company, the finance manager who calls to get funds released from finance company claims to not receive voicemails and is unsure how to use spellcheck. Overall this company is amateur hour. Given the price and experience, if we could do it again I would take my chances on any other option. They offer a "free color consultation" which is really not the case unless you have a signed painting contract. So it's "free" after you agree to pay for services. Amateur hour would actually be a significant improvement for what you get at Genesis Exteriors.

Dean was thorough and responsive from the beginning to the end. His strong craftsmanship and attention to detail have us feeling great about the finished product. Beyond his clear level of expertise, Dean's soft skills were most appreciated as we ran into several snags with the third party vendor we purchased the spiral stair kit from. Dean was adamant about ensuring we had the right parts so that we had the best end product and advocated for us several times with that vendor. We would recommend Dean to anyone and everyone and hire him again (though we shouldn't need to with our awesome new deck)!

Very well Windows look beautiful

Supposedly, our window had a lifetime warranty - but we were having trouble getting service from the new owner of the original company. Chris had worked with them when we originally had our windows installed. He now has his own company, JordanXteriors. He actually made sure that we would get a new window and he came to our house and installed it even though he now has his own company and had no obligation to help us. I highly recommend Chris and his company, JordanXteriors!

unknown

They put a lot of effort to fix things. They had to do a lot of custom work to have windows work with my home.

unknown

The folks from Genesis are a well oiled machine. They communicate well between sales, estimating teams and installers. I always felt I had someone to talk to and get more information as things went along.
I liked the quality of their work. Given that my job was small - I guess - my project got pushed back quite far from originally planned. Thanks to good weather - the December 1st date wasn't too big a problem.
They kept to their time table once things began and the price I paid was exactly what they quoted.
The window, the trim both exterior and interior look great on my house.

unknown

Kevin Merk came out and quoted us a redesign and rebuild of our deck.  He listened to all our ideas and gave us great design drawings and communicated with us often during the construction process.  The existing deck was removed quickly and they negotiated a fair price when they found some rotting wood sheeting and replaced it.  The quality of the composite material and railings is exactly what we had hoped for.  We will have them back for more exterior work for sure.