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1-800 Water Damage
Water Removal Recovery Service, Batt, Rolled or Reflective Insulation Install or Upgrade, Sewer Main - Clear,
About us
1-800 Water Damage Portland and Vancouver has more than a decade of experience in providing first-rate restoration services for all problems related to water, fire, sewage, and mold damage. Our technicians are all IICRC and Lead certified, which means that they are able to handle any size restoration job for both residential and commercial applications.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Water damage restoration, basement drying, carpet cleaning, crawl space drying, debris removal, dehumidification, disinfecting, emergency board-ups, fire damage. We work directly with your insurance company and offer deductible assistance, if needed., odor control, sanitization, sewage clean-ups, structural drying, water extraction, wind damage & mold remediation
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.872 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 1% | ||
| 1% | ||
| 3% |
Showing 1-25 of 72 reviews
Mistee J.
Jun 2023
WARNING!!They will take advantage of you. Save thousands by calling SERVPRO or any other reputable company! I am a business owner with multiple locations. We have always used Servpro when we have had a broken pipe, damaged sprinkler head or septic issue. In the last incident, family friends, who own a local septic clog removal service suggested using 1-800-water damage instead of Servpro, as they heard they were cheaper. The manager did call them. I was shocked at the people who arrived. The appearance of the people was unprofessional to say the least. Next they cam in and asked why are we here as there is no water. I explained the employees had cleaned the water from the broken sprinkler head, and that our concern was with the insulation in the attic around the pipe where we could not get to. They stated they had to get someone to asbestos test the insulation and that would rush that. They then started walking around stating they may need to pull up our WATERPROOF luxury vinyl flooring we had installed only 5 years ago!! I said absolutely not and asked why would you even think that and they said well it could damage the floor under…. Our floors are cement slab and the vinyl was commercial and professionally installed. The water had only come from the pipe for roughly 5 mins before the water was shut off. I knew then that these guys either didn’t know what they were doing, or more likely were looking to make the most money they could off each job regardless of the need. They then walked around chatting finally took some hand held moisture testers which they mostly used while walking not on any of they walls. They ended up leaving many dehumidifiers for a building that had a small amount of water in the front part of the entry only. Three days later they call saying that they have to put multiple holes in our interior walls and pump on air to dry out they walls!!! I asked them why and they said they had detected moisture. I asked them in which walls of our over 6000 sq ft building as none of the walls were wet and they had commercial base on the bottom so only minimal if any water could have gotten at the very bottom only before it was cleaned up. He answer “umm well… all of them” he wanted the punch multiple holes in each wall throughout my building! I said he was being insane. That the water didn’t hit 3/4 of the building. I told him I wanted to see moisture readings from the walls in the back and he said well…. “It’s more that we detected moisture in the hall entryway …. Not on the walls themselves”. I told him that if he where to do this we would have to shut our business down because every room would have big machines. We likely would loose multiple clients and potentially tens of thousands of dollars and then we would have to pay to repair the walls on top of that. There was no way for a small and brief water damage to have caused this devastating result when the floors hadn’t even been exposed to water for most of the building. They had never even tried to take sample or remove the wet insulation which was our only real concern. Finally I told them I was going to call Servpro for a second opinion and this young man then said that it wasn’t up to me! That the building owner had signed off ….. A COMPLETE LIE… I called SERVPRO, who came out stated first, the building had no need for that much dehumidifier. Second that simply removing a small bit of the rubber base cove in the entrance would allow the air to dry the very minimal amount of water on the very edge of the Sheetrock behind the base cove. Additionally, they said that as interior walls that have no insulation in them, that there was no need to put holes in any walls as the water would not accumulate there without insulation to hold it. They said it was clear this company 1-800 was trying to get tens of thousands of dollars from us when it was completely unnecessary. The worst part is they knew we would loose customers possibly have to permanently shut down and had no care they just think oh well that is what insurance is for!
Suzanne S.
Jan 2023
they did an excellent job
Russell G.
Dec 2021
Owner reached back out - am satisfied with resolution for now. Communication drop in the middle of the project is a previously reviewed issue here so this is not unusual. While they may let things drop without telling you they are held up, they at least DO make it right if you make enough noise high enough up including swapping schedules around to fix a gaping hole. For this I rate them 'Good' on the strength of the owner's integrity.
Carla R.
May 2018
They cleaned everything up and made it good. They got the people to get the unclogging done. They knew who to call for the emergency portion of the work - due to the hazardous waste. The guy that came out was very cheery and nice. They were very responsive.
Response from 1-800 Water Damage
"Thank you Ms [Member Name Removed]. We appreciate your trust and confidence in our business. It was a pleasure working with you. We truly care about our customers and work we do for them, thank you!"
Chris D.
Apr 2018
We are so happy with the work done. All employees were extremely professional, courteous and respectful. The work done was complete, in a timely manner and excellent quality. We felt all of our concerns were addressed completely. We fully trusted them to do what needed to be done and our trust was well placed.
Response from 1-800 Water Damage
"Thank you for taking time to post a review. We appreciate your trust and confidence in our company. We strive to provide excellent service with a goal of exceeding expectations. It was a pleasure working with you. Thank you again."
Julie O.
Apr 2018
My husband and I expect excellence and they worked with us until we were satisfied with the end result. We also used their construction company for the repairs. They remained professional during times of high stress levels. The owners went above and beyond to make us happy! They are people of integrity!
Response from 1-800 Water Damage
"Thank you [Member Name Removed]. We truly appreciate your business and trust. Our primary goal is to provide superior service and excellent quality of work. Thank you for your review and business. Have a great day!"
David C.
Jan 2018
they were very prompt and professional and did a great job.
Response from 1-800 Water Damage
"Thank you Mr. [Member Name Removed] for your review. We appreciate your business and trust, it was a pleasure working with you."
Denise L.
Dec 2017
From the moment David arrived on Monday, he was very professional, positive, and prompt. I was so lucky to have stumbled upon this company when I did. I would definitely refer David and 1-800 Water Damage to anyone in need of their services.
Response from 1-800 Water Damage
"Thank you [Member Name Removed] for taking time out to give us a review. We strive to provide superior service with quality work during what we know is a very stressful time for the homeowner. Thank you for your business and trust!"
Lauren B.
Dec 2017
It was done professionally from beginning to end. All workers were professional and thoughtful, communicating to make the process more comfortable. I would recommend them highly without hesitation.
Response from 1-800 Water Damage
"Thank you Mrs. [Member Name Removed]. We sincerely appreciate your business, trust and taking the time to provide a review. It was a pleasure to work with you."
James P.
Sep 2017
Appeared to be very high hourly equipment rates.
Response from 1-800 Water Damage
"Mr. [Member Name Removed], Thank you for taking time to review. we take our customers comments very seriously. I apologize you felt the hourly pricing appeared to be high. We do not set our pricing, our prices are industry standard using insurance software. We worked closely under the direction of your adjuster and partnering to meet the requirements of the IICRC certified standards as a IICRC certified company and came to agreement on the invoice with your insurance carrier. We truly strive to exceed our customers expectations and would welcome the opportunity to speak with you if you would like more in-depth explanation. Please feel free to give us a call (360) 737-9812."
Brian L.
Aug 2017
They came right away, monitered progress daily. Explained the process as the went.
Response from 1-800 Water Damage
"Mr. [Member Name Removed], Thank you for your review and comments. We appreciate your trust in our company. We strive to provide superior customer service and work done by our certified technicians. Thank you again! : )"
Patrick S.
Mar 2017
It turned out to be free. They did not do a very good job at the start. Then they did not communicate very well. It was a two-time situation, the first attempt was not very good, but then they took over and put everything right. Did a very good job and did not charge us anything for it.
Response from 1-800 Water Damage
"Mr. [Member Name Removed], My name is Pam and as owner, I sincerely apologize about getting off to a unsatisfactory start of the job and poor communication. We are truly committed to high customer service while preforming excellent work, We appreciate the opportunity to have made everything right. We are very serious about our commitment to our customers. Thank you for review."
Raymond G.
Mar 2017
After reviewing Angies List, I called 1-800-Water Damage. I was especially influenced by how many people commented on how honest they were. I called and spoke with Patti. She was awesome. She was cheerful, funny, and professional and put me at ease during a stressful time. She set up an appointment for Jordyn to come out and look at the problem. Jordyn was nothing less than amazing. The whole project took about 10 days. He came by every day to check on the progress. He was always on time, always available to answer questions, and always professional. He not only drained the crawlspace, but dried it out completely and made suggestions on how to avoid the problem in the future. Although I'm not thrilled at having to spend $3000, it was a fair price for all they did. I would highly recommend them in the future.
Response from 1-800 Water Damage
"Mr. [Member Name Removed], Thank you for your kind review and taking the time to provide specifics. Our goal is to exceed customer expectations while providing quality work, if work needs to be done. We love that you took time to give our amazing team credit as well. We understand no one ever plans or budgets for this type of catastrophe in their home. We hope you never need us again, but if you or your family and friends should find themselves in need, we are ready to help 24/7. Thank you for your business and trust."
David C.
Feb 2017
This is the second time we've had to use 1-800-Water Damage and both times they were very quick to respond, thorough, and professional.
Response from 1-800 Water Damage
"Mr. [Member Name Removed], Thank you for your kind review. We would like to also hank you for your repeat business. We understand you have choices and are very appreciative of your trust in our company. We hope you never have water damage again, twice is enough, right? However, we do appreciate your business, trust and hope you would refer us to your family and friends. Thanks again!"
Michele F.
Dec 2016
The technician arrived at our home within two hours of our call. We were in the middle of a remodel, when the contractor discovered water damage in the wall, as a result of a roof leak. The technician was very professional and thorough in his evaluation, and took the time to explain what needed to be done and why. I especially appreciate that he involved me in the process, and even showed me the extent of the damage using their equipment that reads moisture levels. He answered all of my questions, and their follow-up was outstanding. We will definitely recommend 1-800 Water Damage.
Response from 1-800 Water Damage
"Ms [Member Name Removed], Thank you for your review. We appreciate your trust and business. Our highest priority is to serve our customers with a goal of exceeding their expectations, during a stressful event in their home. We understand you have choices and thank you for your trust in our 1-800 Water Damage team. Thanks again!"
JUDY K.
May 2016
unknown
Response from 1-800 Water Damage
"Thank you [Member Name Removed] for your trust and confidence. We appreciate your kind review and business. It was a pleasure working with you. Have a great day! : )"
Stacy L.
Mar 2016
unknown
Response from 1-800 Water Damage
"Thank you Ms [Member Name Removed] for your positive review. We appreciate your trust and business. Normal response time is 90 minutes or less. If a job is delayed it typically is caused by either weather, where we are abnormally backed up or possibly pending an adjuster approval. We apologize for the delayed start what ever the cause may have been. Again, thank you so very much for your business and kind review. Have a great day! : )"
Gail M.
Feb 2016
unknown
Response from 1-800 Water Damage
"Ms. [Member Name Removed], We are saddened by your review. As you can tell with our other reviews, we take great pride in excellent customer service while providing superior work. We are disappointed you did not contact us direct with your concerns three months ago. We have a Certificate of Completion; Satisfaction report signed on 11/02/15 by your husband upon the completion of our work. All boxes on this form are checked “Yes” including “Are you satisfied with the work that was done?” and “Would you use our company again? He also wrote positive comments about our technician. It is unfortunate other contractors you had in after we left advise you our demolition was unsatisfactory. All our technicians are IICRC Certified and must follow the S500. All work done in your home was done according to the requirements of the IICRC’s S500. If the contractors who make the statement are not certified in remediation of Cat 3 Losses (sewage), they most likely do not understand what is required when Cat 3 water had penetrated through the grout and into the ceiling below. For the health and safety of the homeowner the only way to keep it sanitary was to remove the slate. I would expect the contractors who made the unsatisfactory statement understand slate floors. Slate tiles are made of natural stone. Slate tiles are much stronger than ceramic tiles and when properly installed are extremely difficult to remove without breaking. We also understand as a courtesy, our technician, at the request of your husband, took some old carpeting that was unrelated to this loss, to the dump for you at no charge, we truly believe in making our customers happy. We apologize you are not pleased with the work and are very disappointed you did not contact us direct."
GARY U.
Jan 2016
.
Response from 1-800 Water Damage
"Thank you Mr. [Member Name Removed] for your review. We appreciate your trust and business!"
Dawn J.
Jan 2016
unknown
Response from 1-800 Water Damage
"Ms [Member Name Removed], Thank you for taking time to share your positive experience with us. We appreciate your business and trust. Thanks again!"
Devinnie F.
Jan 2016
I would highly recommend Wes Pegoda from this company.He was super professional,friendly and made sure everything was done right and perfect!He spent a lot of time explaining everything and I felt very secure by the time he was finished!I would definitely request him again if I ever was in the same boat!
Response from 1-800 Water Damage
"Ms [Member Name Removed], Thank you for your great review and your time to do so. We appreciate your trust and kind words. Customer service is very important to us, while providing quality work. Thank you again!"
Susie W.
Jan 2016
unknown
Response from 1-800 Water Damage
"Ms [Member Name Removed], Thank you for your review. We appreciate your business and trust."
Linda B.
Dec 2015
Wes & Jamie were fantastic. Where do I start? I was only there on the first day they came and assessed the damage and put a fan in place. They were both very professional. Wes did most of the talking and was wonderful about explaining what I could expect from A - Z which included info on the length of time for the floor to dry and what to expect once I filed a homeowner's claim. They came back the next day with a dehumidifier and checked the floor. After that I was out of town and they completed the demo and continued with the drying process. They came in each day afterwards to check the status of the floor. Once dry, they removed all the equipment, cleaned up all the dust and hauled away any debris. They came in today to meet with the adjuster as I was not able to be there. Wes called me afterwards told me what was discussed and again, what I can expect going forward. Words cannot express how nice it was to find an advocate in a service provider and someone I felt I could trust implicitly. They had the code to my house and came and went as they needed to. 1000 miles away and I never felt concerned. I have very high standards and they met them all. Should you need this type of service, make sure you ask for Wes & Jamie!!!
Response from 1-800 Water Damage
"Ms [Member Name Removed] Thank you for your review. We appreciate your trust and business. Our highest priority is to serve our customers with a goal of exceeding their expectations, during a stressful event in their home. We understand you have choices and thank you for your trust in our 1-800 Water Damage team. Thank you again!"
Lauren S.
Dec 2015
unknown
Response from 1-800 Water Damage
"Ms [Member Name Removed] Thank you for your kind review. We appreciate your business and trust."
Burt K.
Dec 2015
See above. Every worker from 1-800-WaterDamage was courteous and knew exactly what they were doing and relayed this to me. Construction crew was great as well....Everyone was friendly and knowledgeable!! Have already let friends and family know how GREAT they were and if they had water problems call them.
Response from 1-800 Water Damage
"[Member name removed], Thank you for your review and trust in 1-800 Water Damage. Our highest priority is providing exceptional customer service and providing high quality work. We understand the crisis our home owners are experiencing and do everything we can to minimize your stress by working on your behalf with insurance and repairs from start to completion. Thank you again for your trust in our business."
Licensing
State Contractor License Requirements
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FAQ
1-800 Water Damage is currently rated 4.8 overall out of 5.
1-800 Water Damage accepts the following forms of payment: CreditCard
Yes, 1-800 Water Damage offers free project estimates.
No, 1-800 Water Damage does not offer eco-friendly accreditations.
No, 1-800 Water Damage does not offer a senior discount.
Yes, 1-800 Water Damage offers emergency services.
No, 1-800 Water Damage does not offer warranties.