SUBURBAN PROPANE

When I called they were responsive and could deliver propane earlier than other companies. Their price per gal was higher than others but I needed it to meet my contractor’s schedule. After the delivery of tank I received an invoice for delivery, and another one later with higher price. When I contested they threatened to take the tank back. I had to pay so my contractor could use it. How the conflict was handled was less than professional.

The local office is A?s across the board, but their national office I would give them

From the start, they fouled up every single aspect of the relationship. The agreement was incorrectly interpreted at the home office so that I was sent a bill for the rental of a tank plus propane. It took me almost a year to unwind this due to numerous uninformed personnel. It was a nightmare...each month receiving the same demand for payment from an improperly prepared invoice. The original salesperson did nothing to help me and not a single employee showed even a modicum of respect for me as a customer. The only appointment kept for the agreed time was the very first, after that no one came when they said they would. One of their Eastside distribution hubs is very near my house, but the opportunity cost to work with them is astronomical. I never detected a single business practice that signaled their interest in running a profitable enterprise. Stay far, far away from Suburban.

Not a good company - if yo dial this number by mistake - run for the hills!

They have very competitive pricing and a very friendly staff.

They have actually come out on Christmas Eve before. They do a great job with repairs. I think they're just terrific. They offer a locked-in payment plan for the year, which is helpful.

After much frustration and many calls direct to Suburban and with six months left on the current lease,  I found it cost effective to purchase my own tanks.   With owning my own tanks, I can shop price and have who I wish to fill them knowing the price before delivery.

Breaking the lease cost 250.00.    With 200 gallon fill ups, I will save 500.00 the very first time.   Two additonal fill ups will save me more then I spent to have the tanks swapped out freeing me of all obligations to suburban propane.

I recommend anyone wishing to use propane to purchase their tanks from the start.   Even if your only in your home for 3 to 5 years, the saving is large.   

If you do wish to lease your tanks, shop around,   Most other propane companies do not charge the 250.00 fro breaking a lease for above ground tanks.  Most other companies will credit you back for any unused propane and Suburban will not.   What ever fuel is left in their tanks, they take and resell to the next victim.

I beleieve what Suburban Propane has missed is I am in my retirement home and intend being there for the next 35 plus years.  I have gathers a list of all propane companies to call for fill ups so I can shop prices.   Suburban Propnae is not on this list.

Based on the experience, even if Suburban Propane is .10 cheaper per gallon, I will shop with a company that has better ethics, customer service and are willing to work with a customer rather then gouge them for the days inflated profit.

Propane prices are not regulated so you can get dinged if you're not careful.  Suburban Propane is the worst.  Horribly high prices and bad customer service.  My tank float malfunctioned and they wouldn't fix it after numerous requests.  I could never tell how much propane was in the tank - the less you get the more you pay.  Coincidence?  Plus, I was forced to use them because I leased their tanks - what a joke!I  I canceled my auto-fill service the driver kept showing up.  Why?  He said he didn't care because he was paid by the hour.  That gave me some insight on how this company is run. I FINALLY got wise and called around for pricing - Suburban was incredibly more expensive other companies!!!   I can't believe the money I wasted.  Stay away from Suburban Propane!

When confronted with this price difference, Suburban offered $3.99 per gal which we refused.We requested by letter that they stop further deliveries and remove their tank. We sent them partial payment (approximately half of their bill) on March 24th and request a new statement.

The absolute worst customer service ever from anyone. Once, it took them two weeks to respond to our report of a gas leak!!! I tried for three years to get them to maintain or replace their worn tanks (ones that we were charged a yearly 'rental' fee on) to no avail. Our last attempt, they requested that we try again during the summer when they weren't as busy-what a laugh since I called weekly during the months of May, June, July, and August during the summer of 2007. Each time I called, the receptionist informed me that she would "..put me on the list" for service and I would receive a call back soon. Never got a call back. We finally gave up and asked for one last delivery and the driver refused. We had to find that out a week later by calling and asking when the delivery would occur. We have finally switched to a new propane company but I would guess it will be years before we can get Suburban to remove their worn out tanks.

They promise deliveries and never show up. We had on multi occasions run out. I get a different answers from each person that I talk to.