A WESCO SEPTIC SERVICE

The operator was very knowledgeable, friendly, patient with my (errant) information about septic tanks, and quick.  I was very pleased with this service and will use them again for an inspection when I sell my home.

We called them and they were very prompt and had great customer service! We had a drain field problem and we were worried it might be some thing really expensive! They came out and they were very honest! In 1 hour they found out the problem! One of our big trees root crushed part of the drain field. They came out the next day with 3 men and a kaboda and with in 4 hours they were done. I really appreciate their honesty. We don't know any thing about drain fields and they could have taken advantage of us! Make sure you hire this company and you will be treated right! Also they did a great clean up job before they departed!

After another provider we had selected from consulting with the list did not want the job, my wife a bit in panic called out of the yellow pages. Following up this morning I was concerned by the mixed reviews of this provider, but for the past year they have been quite strong. And my experience was very positive. Called by their scheduler first thing this morning, originally scheduled for tomorrow afternoon. But with a cancellation they came this afternoon. Very efficient. Got things open and pumped. Verified that the pump had failed (which matched the symptoms). Even though late in the afternoon, they arranged (third party?) pump/alarm electrician to come for that part of the work. Good steady communication throughout. Arrived 3:30 p.m., complete by 6:00 p.m.
I did capture part numbers and look at costs of the pump and alarm. The markup was reasonable, especially with labor included for an unpleasant job.
Glad to have an alarm now. Our pump had been in service since the mid 80s...not expecting to repeat this exceptional performance.

Thank you so much for coming out do quickly and schooling me on septic rank do's and dont's.

These guys were great! They are extremely knowledgeable on all things septic, and are will to answer all questions. The work was performed quickly and efficiently. The gentleman was polite and took the time to show us how to clean the filter properly, how to secure the riser cap, and answered all of the new questions that we came up with.

I cannot recommend them enough. I'll certainly be using them for any future septic work.

I spoke with Lou and he sent a truck out. They were very courteous, took care of our needs, and gave us a great deal on the service. I would highly recommend them and I'd be happy to use them again.

It went fine.

I cannot assess whether he pumped the tank adequately and correctly. Nor do I know whether his assessment of the drainfield was correct. This septic system was at a rental house which is on my property. My renter had called in Wesco (at my suggestion). It was a Saturday at the end of the month, and I told the worker that I would give him half the amount that day and arrange to pay the rest at the beginning of the following week. I had not been told what the cost would be in advance. Later that day, while I was out, I received a vitriolic call from Wesco, saying that since I had not paid the full amount, they were sending their truck back to replace the crap back into my tank. By the time I got home, they had also phoned my renter and threatened her (she said they were very rude), and so she arranged to pay them the other half. When I phoned another septic company on Monday, they told me that it was not certain that my drainfield needed cleaning and that Wesco was known for trying to add on extras to increase the charges. They told me to wait and how to check to see whether the system was working correctly. Now I see that Wesco has bad ratings on Angie's list and that I should never have used them. Of course I will never deal with this company again. They are terrifying!

I had used Wesco 3 years ago. so I called them again in 2012. Now I wonder how good a job they did then (in 2009). When I had problems in less than 1 year (May, 2012 to March, 2013), I called another company (one that high marks on Angie's List). They found a third of the tank had solids which were not removed when Wesco and quot;pumpedand quot; it out in 2012. I live alone and there shouldn't have been much in 1 year!!! Run, don't walk away from Wesco!!!!

Overall, they did not seem like bad guys but my lack of knowledge on septic
tanks cost me (really my sister) a bunch of money. I know much more about how
things work now and would probably have a much better experience if I needed
those services again.

During the pumping process something was damaged; we discovered that the company is great about booking jobs but terrible about fixing problems they created. In 20 years of septic tank ownership I've never had any problems until I hired A Wesco. I cannot recommend them and would never use them again.

I would not recommend them to others. There was a problem with my tank six months after they had worked on it. I would not use them again in the future.

unknown

just had them pump tanks....nothing else

Fantastic.

This is the second time they have come out (first was to pump the septic tank). They were very friendly, quick, and informative. I thought they did a great job.

They were great. I am calling them next time. They came out and fixed something someone else did and did a much better job and a much cheaper price.

Both technicians were punctual friendly and professional. I would recomend A Wesco to any friend.

THey showed up on time, and began pumping the tank. They reccomended that I install a baffle filter, which is a good idea, and they isntalled a higher end filter to protect the drain feild. However, I discovered that they threw the old filter in the bottom of the tank instead of throwing it away, so now I have a 3 ft piece of plastic tube just hanigng out in the bottom of my septic tank. Lastly, they told me it was fine to use the disposal which I later found can be very harnful, and luckily the filter caught all the debris we ground up, so going forward I dont use the disposal. I had Alberta septic out and they pumped my tank for 200 dllars less so I would recccomend them to A Wesco.

They were very prompt and courteous. Jesse diagnosed the problem quickly and we were able to agree upon a price to replace the pump and pump the spectic tank. He gave me helpful advice for the future if we should ever have problems again. I will use them again in the future.

On the phone, they quoted a time, no price. He showed up, and seemed to be setting me up for additional charges. He would only dig for 20 minutes to uncover the lid, then $90/hr. after that. He kept repeating that. I hesitated, and considered telling him never mind, then he said it would be a $229 trip charge even if I decided not to use the service. Said it didn't matter to him as he had other jobs to go do. At this point I had signed nothing, no credit card info had been exchanged, nothing. But the tank needed cleaning, so I caved. When he dug, he was clumsy, dug very, very slowly, kept talking, drug hoses through my landscaped beds, not to mention tromped across my plants. The whole experience felt like a scam.

They had the right equipment, cameras, etc. He provided the exact diagnostic. He was professional and knowledgeable. It was great service and I paid much less for the diagnostics than another company. They were able to deal with a job that was not simple.

They were very competent. They were able to understand and diagnosed the situation quickly. They knew about the system that I had even though it is older(1930's). They did not try and sell me new septic systems. They took care of what was necessary.

When we bought our house five years ago, the inspector told us we should have the septic tank pumped every five years (it's a large system). I called several reputable companies to investigate their septic pumping charges, and A Wesco had the best price for large tanks plus discount for having tank lid risers (no digging to access the tank openings), so I made an appointment. The technician arrived at the start of the promised time slot (start of day). After opening the tank lids, he determined that the tank did not need pumped -- little foam, low sludge level, appropriate water level and smell (swampy). But the filter exiting the first tank needed to be replaced; suggested product and quoted price. We agreed and he called the office to schedule another technician to replace the filter that afternoon. He also educated us on our septic system -- annual maintenance that we should do, how to know when it needs pumping. The second technician arrived in the promised time slot, with an apprentice helper who got to do all the dirty work. :-) They had the old filter removed and the new one installed in under 30 minutes, despite a stubborn mount on the old filter. Also reviewed the annual maintenance tasks, making sure that I understood how to lift up and rinse off the filter.

We were due for septic tank service since it had been 4 or 5 years. I called A Wesco because there was a coupon in the mail. Didn't think to check the list. It was Friday morning when I called and they said they were able to come out that afternoon. And good thing. When Chad lifted the lid the tank was full to the top. He said we had a problem and after pumping it out he saw that the baffle was deteriorating and recommended that they return Monday with a backhoe and take a look at the distributor box and clean out/vacuum out. After they left I saw their dismal rating on the list and sent them an email basically telling them I was a member of Angie's List and was aware of the rating, basically to encourage good work. They came back Monday morning and replaced the baffle, cleaned out the plugged up distributor box etc. They seemed to have done a nice job, being careful with the digging and replacement of soil and grass. It's not perfect but better than I expected. Chad, Rich and another young man were a good crew and explained everything as they went along. I had the most interaction with Chad. He seems competent and has great customer service. We talked about A Wesco's ratings and he seemed to think it involved an employee who is now gone. He also said the office is trying to address these rating issues. I am very satisfied and would use them again.