A WESCO SEPTIC SERVICE

After having used Awesco in the past for septic needs, I'm utterly shocked at what happened this time around. I called asking for a septic pump quote for my home that they had serviced before. I was quoted $520, with a $20 charge, equaling out to $560. They scheduled me a few days out. Boy was I surprised when my card was charged $677.71. Idk about you, but if you quote someone, you don't add on additional charges to snake the customer out of money. You be upfront about your pricing so that your company isn't looked at it a negative way. After calling Bob at the office and asking what happened, he became hostile and tried justifying his fees that they never mentioned in the quote, such as a $15 fuel surcharge fee, a 2% credit card fee that was never mentioned, a filter cleaning fee of $35. Had I know of these fees, I would have easily of picked another provider. After explaining that I called for a quote and that they have serviced my home in the past without having a bunch of added fees, and then Bob replying with "I'm the cheapest in the valley"( NEWSBREAK! HE'S NOT! Try SKY VALLEY PUMPER FOR $580 and not a bunch of extra fees.) he finally relented and said he would credit back the fees. NARRATOR: HE DIDNT! So not only do they lie about quotes and then overcharge me after the service is done, Bob then lies about crediting me back. REAL CLASSY BOB! After having these guys service my home for years, I'll warn everyone now they are absolutely going to scam you the moment they get a chance. A bunch of lying, greed and deception. DO NOT, UNDER ANY CIRCUMSTANCE USE THESE GUYS. YOU WILL ABSOLUTELY REGRET IT. Plenty of other great service providers out there in the valley who won't rip you off. BEWARE!

It went well. They inspected the tank (which they had pumped 6 months earlier) and did a stress test on the leach field (which was fine). They were professional and reasonable.

The engineers fro Awesco were fantastic. They arrived when they said they would. They explained everything they were doing. They discussed concerns with the contractor who was doing our remodel and explained the systems. They left things in order and the price for services was very fair. They didn't try to upsell anything and provided guidance on how to maintain our system. I would definitely recommend them.

I called A Wesco and spoke to Rob. Rob scheduled the service on the day I needed it. Lucas arrived on time and was very nice to work with. He was polite, efficient and he took the time to show me how to maintain our system (I didn't even know there was a filter to clean - the last people we hired never showed me). Lucas also explained some possible future maintenance but didn't pressure me into scheduling it. I was very pleased with Lucas, his positive attitude and his work.

I didn't like their office people from 3 yrs ago but they still had employees I liked so they came and took care of my concerns.

They were on time, professional, and efficient.

It went well. The crew was knowledgeable, on-time, friendly, and efficient. The job was straightforward. The tank hatches were quickly removed, the tank pumped, the filter cleaned, and the hatches replaced. No digging was needed.

Well! Friendly, professional, informative service.

Lucas from Wesco came out within 24 hours to locate and pump our septic. He was 3 hours late, but considering it was an emergency situation and a Sunday, we were OK with that. With trouble on the previous job we understood he couldn't leave until that was completed. He could have done better at letting us know his status. We had no idea where the tank was located (the house builder had told me I would never have to pump!!) but Lucas found it, pumped it, cleaned it, and returned the system to full functionality.

Service technician was very friendly and seemed to know exactly what he was doing. Only surprise was the large fee for inspection.

Problem was only temporarily fixed, due to installing the wrong septic drain field switch.

Good service. Satisfied. They did the work as promised. The only part is that they did not mention the $9 fuel surcharge when giving the charges over the phone. The charge only appeared after they arrived (prior to start pumping).

Fixed septic tank pipe intake. Pumped septic tank. Cleared clog. Sewage was backing up into the kitchen sink and the bathtub. This has been an issue in the past. It has been very costly over the last year. Sounds like these guys fixed what other's botched. The technician (Jesse) communicated very well with me by phone throughout the entire process saving me a 50 mile trip. We originally had this property worked on by two other plumbing companies who obviously did a very poor job of fixing the issues at hand. Finding a plumber for our Arlington, Wa rental home has been a very serious challenge. Even our property management company is facing similar issues. Eventually we dialed in on a wesco and it seems we've finally found a lifetime plumber for this location. I've recommended a wesco to our property manager and the same to you.

Originall, I called another company who came out and pumped the tank but did not schedule a tech as promised. I paid for the pumping but decided to go with someone else to fix the pipe. A Wesco is close to my house so I checked YELP and Angieslist and the reviews were great. After calling they said they would have someone out between 12 and 2. They showed up within the window and even called twice to let me know they were on the way. The tech made a quick assesment and said he would have a couple guys out first thing in the AM with the needed parts. He qouted me $500 on the spot and that was the final price. I believe it was a fair price based on the work needed.

Very professional and knowledgeable. Have used in the past and will do so when needed in the future.

The operator was very knowledgeable, friendly, patient with my (errant) information about septic tanks, and quick. I was very pleased with this service and will use them again for an inspection when I sell my home.

We called them and they were very prompt and had great customer service! We had a drain field problem and we were worried it might be some thing really expensive! They came out and they were very honest! In 1 hour they found out the problem! One of our big trees root crushed part of the drain field. They came out the next day with 3 men and a kaboda and with in 4 hours they were done. I really appreciate their honesty. We don't know any thing about drain fields and they could have taken advantage of us! Make sure you hire this company and you will be treated right! Also they did a great clean up job before they departed!

After another provider we had selected from consulting with the list did not want the job, my wife a bit in panic called out of the yellow pages. Following up this morning I was concerned by the mixed reviews of this provider, but for the past year they have been quite strong. And my experience was very positive. Called by their scheduler first thing this morning, originally scheduled for tomorrow afternoon. But with a cancellation they came this afternoon. Very efficient. Got things open and pumped. Verified that the pump had failed (which matched the symptoms). Even though late in the afternoon, they arranged (third party?) pump/alarm electrician to come for that part of the work. Good steady communication throughout. Arrived 3:30 p.m., complete by 6:00 p.m. I did capture part numbers and look at costs of the pump and alarm. The markup was reasonable, especially with labor included for an unpleasant job. Glad to have an alarm now. Our pump had been in service since the mid 80s...not expecting to repeat this exceptional performance.

Thank you so much for coming out do quickly and schooling me on septic rank do's and dont's.

These guys were great! They are extremely knowledgeable on all things septic, and are will to answer all questions. The work was performed quickly and efficiently. The gentleman was polite and took the time to show us how to clean the filter properly, how to secure the riser cap, and answered all of the new questions that we came up with. I cannot recommend them enough. I'll certainly be using them for any future septic work.

I spoke with Lou and he sent a truck out. They were very courteous, took care of our needs, and gave us a great deal on the service. I would highly recommend them and I'd be happy to use them again.

I cannot assess whether he pumped the tank adequately and correctly. Nor do I know whether his assessment of the drainfield was correct. This septic system was at a rental house which is on my property. My renter had called in Wesco (at my suggestion). It was a Saturday at the end of the month, and I told the worker that I would give him half the amount that day and arrange to pay the rest at the beginning of the following week. I had not been told what the cost would be in advance. Later that day, while I was out, I received a vitriolic call from Wesco, saying that since I had not paid the full amount, they were sending their truck back to replace the crap back into my tank. By the time I got home, they had also phoned my renter and threatened her (she said they were very rude), and so she arranged to pay them the other half. When I phoned another septic company on Monday, they told me that it was not certain that my drainfield needed cleaning and that Wesco was known for trying to add on extras to increase the charges. They told me to wait and how to check to see whether the system was working correctly. Now I see that Wesco has bad ratings on Angie's list and that I should never have used them. Of course I will never deal with this company again. They are terrifying!

I had used Wesco 3 years ago. so I called them again in 2012. Now I wonder how good a job they did then (in 2009). When I had problems in less than 1 year (May, 2012 to March, 2013), I called another company (one that high marks on Angie's List). They found a third of the tank had solids which were not removed when Wesco and quot;pumpedand quot; it out in 2012. I live alone and there shouldn't have been much in 1 year!!! Run, don't walk away from Wesco!!!!

Overall, they did not seem like bad guys but my lack of knowledge on septic tanks cost me (really my sister) a bunch of money. I know much more about how things work now and would probably have a much better experience if I needed those services again.

During the pumping process something was damaged; we discovered that the company is great about booking jobs but terrible about fixing problems they created. In 20 years of septic tank ownership I've never had any problems until I hired A Wesco. I cannot recommend them and would never use them again.