Approved Pro
Evergreen Home Heating & Energy
Heating and Air Conditioning Service, Air Duct Cleaning, General Remodeling,
About us
For 45 years we’ve been making Puget Sound homes the most healthy, energy efficient and comfortable homes in the country. Our experienced team brings decades of expertise installing and maintaining the most innovative and efficient technology. As a Mitsibushi Cooling and Heating Diamond Contractor, Evergreen Home Heating and Energy has some of the world's most efficient and innovative products available.
Business highlights
Family owned & operated
Emergency services offered
50 years of experience
Services we offer
HVAC repair & installation. Ductless heat pumps. Heat pumps. Gas furnaces. Duct cleaning. Electrical. Indoor air quality. Conventional zoning systems.
Services we don't offer
Boilers. Hydronic. Reverse cycle chillers. Geothermal.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- Visa
- MasterCard
Our recent projects
- 13
Assorted photos uploaded by Evergreen Home Heating & Energy
Reviews
4.691 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 4% | ||
| 7% | ||
| 1% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 91 reviews
Gao Z.
Jun 2024
Heating and Air Conditioning Service
We had Evergreen Home Heating and Energy install a new water heater and furnace, and unfortunately, the quality of their work has been disappointing. Recently, I noticed several issues with the intake and exhaust pipes. Several hanger straps attached to the wall are broken, and one of the joints on the water heater exhaust pipe is leaking water. I suspect this leak is caused by the imbalance due to the broken hanger straps. I expected a professional and reliable installation from Evergreen Home Heating and Energy, but these problems indicate a lack of attention to detail and quality. Based on my experience, I cannot recommend Evergreen Home Heating and Energy. If you’re considering them for your home needs, be cautious and perhaps look elsewhere.
Pam H.
Jun 2024
Heating and Air Conditioning Service
The entire process went very smooth. From the initial call to final install, everyone was pleasant to work with. The Comfort Advisor, Scott, put my mind at ease with all my questions and concerns. I got the quote shortly after the assessment, accepted and was scheduled for install very quickly after. The install team was very communicative during the process. They all came in and worked together to get the job done in a short amount of time and left the area looking better than when they arrived. Everything has been working great and I couldn't be happier with my heat pump. I would not hesitate to recommend them to anyone I know.
Pallavur S.
May 2024
Heating and Air Conditioning Service
From the start, communication was excellent. John came and did a thorough review to give us the bid which was detailed well and clear to read and understand. The scheduling was quick (less than 10 days) - the crew was very good in assessing and making plans and if changes had to be made, they got permission and communicated well. The work was efficiently done and they went over everything before they left. Outstanding work! And pricing was comparable or better than other bids we got.
Abhishek R.
Feb 2023
Heating and Air Conditioning Service
Do not use. I got a heat pump system installed and it just doesn't work. Their team has come thrice to fix and always mention a new issue that they have sorted but it breaks down within a day. Also, you can't reach them on the weekends - so we have been living off standing heaters from Amazon through this very cold February in Seattle.
Response from Evergreen Home Heating & Energy
"Hi [Member Name Removed], when we installed your heat pump, we also installed a coil that works in conjunction with the older gas furnace that was already in your home. Unfortunately the blower motor on your existing furnace went out, which wasn't covered under the warranty for the new equipment we installed. I'm glad we were able to get back out and replace the blower on your furnace so your system is once again functional. Please let us know if you have any further questions or issues with your system."
Brett R.
Jul 2021
Heating and Air Conditioning Service, Electrical Service
I'm disappointed to write this review. If I were only reviewing the installation team (Gaeb and Don) and the final product (a smoothly working ductless A/C system), then this would be a five-star review. However, as other reviewers here note, the customer service is very poor, and there were failures at multiple points in the process: 1. Scott, who did the initial visit and quote, got several things wrong about how the installation was going to need to go. Most importantly, he did *not* warn us that the electrician would need to cut through dry wall and that Evergreen does not repair the damages it does (although the other members of installation team did patch up their work). 2. The electrician needed us to choose between (a) having exposed wiring in the house or (b) cutting into drywall. We were given very little notice to make this decision and did not have time to think through the consequences and costs of this choice (since it was not easy to get him to the site). We chose (b), for which the estimated repairs are $900. 3. Evergreen does not take responsibility for that damage nor has any way to help customers get the repair. These are hidden costs that Scott should have told us about. When I spoke to the residential manager, Ryan, he was completely unhelpful. He merely repeated that this was common (so why don't they have a solution?) and it's in the contract (which it is as a half-line item buried in the text). I then complained again to Ryan's admin assistant, who passed me on to the general manager, Jamey. Jamey worked a little harder than Ryan to resolve the problem, but the solution still involved passing on the costs to us. To summarize: the installation team (except the electrician) is great, the sales and management team offer fairly worthless customer service. I strongly recommend you work with a company that offers better customer service and won't leave you with $900 worth of repairs at the end of the job.
Ali A.
Jan 2021
Heating and Air Conditioning Service
Evergreen installed a new hybrid heat pump system in my house. After researching the options, Evergreen was not only the most reasonable price, but they also scoped out a hybrid system where they would install new duct work and a single air exchanger in the attic and a minisplit in the basement. Scott, the sales person, did not try to upsell me on number of zones (others tried to get me to get 2 units in the basement) and after 2 months with the system, the single unit in the basement is heating the whole basement to our needs. All this was done at a price still considerably lower than the "standard" system price being offered by one of the bigger, similarly named companies. Evergreen was also the only company to propose a hybrid system where they would install a single exchanger in the attic and run new ceiling ducts to the rooms. This was appealing because we don't need to have the cassettes in each room and we didn't need to line the outside of the house with conduit for the cassettes (also the bathroom gets heat, too). Scott was great to work with, answered all my questions, and did his best to size the system correctly. Installation was smooth. There was a small hiccup where the installer accidentally broke a basement window, but Evergreen squared it away. Don and his team were great and the inspections passed. After install support has been great. Denise has been responsive to my questions. Overall, the experience was great with Evergreen and I highly recommend them.
Robin M.
Aug 2020
Heating and Air Conditioning Service
I wanted to pass on my experience with Evergreen who went the extra mile after my Mitsubishi slim AC started leaking water before the hot summer months. I had called a Kirkland company who came out diagnosed the issue and charged me an exorbitant amount. However after I informed them it was registered and parts were under warranty they dropped me like a hot potato and never called back. On the other hand Victoria at Evergreen called me regularly to update on the warranty and parts and scheduled a full day repair with Jesse, an excellent technician. He used appropriate PPE, educated me about the problem, even provided less expensive options, and finally completed the long arduous process of replacing parts and recharging the refrigerant all for a reasonable amount. Voila AC again! I would highly recommend this company - to do your job efficiently and technically correct, without overcharging or trying to upscale you. Peace of mind is priceless. RobinM
Wanda D.
Aug 2019
Heating and Air Conditioning Service
Our Heat pump was not providing cold air so I called for a repair person to come out and fix it. Evergreen was able to provide me same day service which was impressive and the tech Alec Smith was very professional and skilled. He had the main issue diagnosed within probably 20 minutes and had a replacement part on hand. My complaint with Evergreen and this is probably common throughout the industry is the markup they put on those replacement parts. I needed a dual run Capacitor for which I was charged approximately $175 dollars. After doing a little research I found that this is a $21 part from Grainger or Amazon. That's one **** of a mark-up. I can tolerate a mark-up because of the convenience but I feel 800% is excessive.
Response from Evergreen Home Heating & Energy
"Hi [Member Name Removed], Thanks for the review! I'm glad we were able to get your system up and running so quickly. I completely understand the objection regarding the price of the service and part installation we performed for you. I can understand how, on the surface, it would appear expensive based on the cost of the part on the internet. However, I can assure you we didn't make a huge, excessive profit on your job. When examining pricing for professional services such as these, there are a lot of factors to consider. As you mentioned in your review, Alec is a highly skilled technician. These kinds of parts require highly skilled and certified technicians to install, which is costly for a business to provide. FYI we use an industry-standard flat rate pricing system which many other companies use. With our flat rate pricing, we always give a quote for the repair ahead of time so you know what you're going to be paying before authorizing the work to be done. We also have to deal with a lot of costs of doing business in our metro area. Here are a few to consider: Heavy traffic and high transportation costs High cost/skilled labor High insurance costs High real estate/building costs High business taxes Increasing cost of materials The bottom line is, when we send a technician out to a home to perform a specialized repair, the cost of the part is only a single factor among many that determines the price. The convenience of getting a skilled technician out to a home quickly requires a lot of infrastructure, which all costs a lot. Unfortunately we have to charge the prices we do to provide high quality service, stay in business and make a small profit in the Seattle metro area."
Ryoji N.
Jan 2019
Heating and Air Conditioning Service
Worth the money. We were hot and needed our ac replaced. Great job they did.
Lee H.
Dec 2018
Heating and Air Conditioning Service
Tenants response the works are great.
GUY T.
Nov 2018
Heating and Air Conditioning Service
Installer of system and prior maintenance entity no longer provides service in Seattle. Evergreen Home able to get a technician out in less than 24 hours. Technician Alec was most excellent. He carefully reviewed our system and step by step eliminated potential causes of the no-heat condition. He pleasantly and efficiently found and fixed the problem. Was very careful to keep the work area clean and was respectful of our home. Thorough description of what he was finding and even sent pictures of the condition after the job. Gave us tips for future maintenance tasks. Excellent customer service, technically very savvy and efficient and pleasant to work with.
Sheryl S.
Oct 2018
Electrical Service
Smooth, no problems at all.
John G.
Jan 2018
Heating and Air Conditioning Service
Fine and professional.
Scott D.
Nov 2017
Heating and Air Conditioning Service
All phases of the project ranged from good to excellent. There were a few installation details that didn't go 100% as I had hoped, but there was certainly nothing wrong with the work that they did, and I have to take some responsibility for this as well because of not clearly communicating my expectations to the installation crew. At the end of the day I am happy with the job and would hire them again.
Ryan S.
Oct 2017
Heating and Air Conditioning Service
.
Lisa K.
Jun 2017
Heating and Air Conditioning Service
Overall, I thought the service was good.
Jason M.
Jun 2017
Heating and Air Conditioning Service
Terrific! Everyone was professional and showed up on time, and my customer service representative, Scott, was highly responsive. Only minor quibble was that I had to be proactive in terms of contacting the office to schedule installation date and for payment.
Alice N.
May 2017
Heating and Air Conditioning Service
Everything went very smoothly and on time. Communication was very good with calls or emails back same day. Timeline was effectively communicated anytime there was going to be change.
Ty W.
May 2017
Heating and Air Conditioning Service
Very helpful, quality work
Geri K.
May 2017
Heating and Air Conditioning Service
fast and efficent
Jessica D.
May 2017
Heating and Air Conditioning Service
Great. I wanted to replace my oil furnace with a system that does both heating and cooling. They came by, did measurements, and presented some options. I chose the Mitsubishi mini split system because I have a large house and don't need to heat or cool all of it all the time. They installed in a day. Very easy, very boring, I also had them replace the water heater.
Martin P.
Apr 2017
Heating and Air Conditioning Service
It was an excellent experience. They have been really, really good. They just know what they are doing. They want to make sure you are happy with what they are doing, so that was good. They are pretty affordable. There were thousands of them on the list that were competition, (but) they were very good. It was quite a bit of work. I think the price was good.
Kim L.
Apr 2017
Heating and Air Conditioning Service
Very well. I was able to work from home for a couple of days while they did the install, they got the furnace running the 1st day, and installed the AC the next day. They had to add capacity to our electrical service for the AC, but did it & the permitting quickly. They got rebates for the AC and the new thermostat they installed which helped bring down the cost.
Jason M.
Mar 2017
Heating and Air Conditioning Service
unknown
David F.
Mar 2017
Heating and Air Conditioning Service
Everything went exactly to plan
Licensing
Bonded
Insured
Licensed*
Trade License Number
EVERGHH910JO
Trade License Locale
WA
Trade License Authority
Washington State Department of Labor & Industries
Trade License Expiration
04/20/2023
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Evergreen Home Heating & Energy is currently rated 4.6 overall out of 5.
Monday: 7:30 AM - 4:30 PM
Tuesday: 7:30 AM - 4:30 PM
Wednesday: 7:30 AM - 4:30 PM
Thursday: 7:30 AM - 4:30 PM
Friday: 7:30 AM - 4:30 PM
Saturday: Closed
Sunday: Closed
Evergreen Home Heating & Energy accepts the following forms of payment: Financing Available, Check, Visa, MasterCard
Yes, Evergreen Home Heating & Energy offers free project estimates.
Yes, Evergreen Home Heating & Energy offers eco-friendly accreditations.
No, Evergreen Home Heating & Energy does not offer a senior discount.
Yes, Evergreen Home Heating & Energy offers emergency services.
Yes, Evergreen Home Heating & Energy offers warranties.
Evergreen Home Heating & Energy offers the following services: HVAC repair & installation. Ductless heat pumps. Heat pumps. Gas furnaces. Duct cleaning. Electrical. Indoor air quality. Conventional zoning systems.
Boilers. Hydronic. Reverse cycle chillers. Geothermal.