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BEST CHOICE HOME IMPROVEMENTS INC

Founded 1993 • With Angi since March 2005

5 EMPLOYEES. NO SUBS. COST IS DETERMINED BY JOB. NO TRAVEL CHARGES.

Verified Reviews

4.6

(27) Verified Reviews

Showing 1-25 of 27 reviews
Ruby C.
5.0
09/07/2020
I really appreciate Duffy and the crew at Best Choice Home Improvements, Inc. I had a small job and most companies would not take my business as it was too small; I couldn't compete with the homes having all their windows replaced. But they took care of me and now I have new double pane windows that open!!! Gone are the ugly single pane 50 year old windows! Very happy customer.
Description of Work
Two replacement windows
Category
replacement windows
John S.
5.0
08/09/2017
I received a very competitive quote from their salesman (Duffy) however I really appreciated the time he took to go over the different options I had for installation as well as exterior trim. The work crew was able to install the windows within about 3 weeks (vs the 4-6 week estimate) so that was nice in that we wanted the new windows ASAP. The work crew worked very diligently and quickly and I am very satisfied with the final product (so far). My only gripe is that there was a LOT of sawdust everywhere, despite them taping up some plastic in the rooms, so I had to spend a lot of time cleaning up the rooms after they were done.
Description of Work
replaced 13 windows with vinyl, low-E, double-paned windows.
Category
replacement windows
carolyn P.
5.0
09/10/2011
The sales person Brian showed up on-time everytime we scheduled a meeting. We had some issues with noise and had a limited budget. Brian made some excellent suggestions on how we could get maximum noise attenuation and lifetime warranty without spending a fortune. The installers showed up on time. They had all of the tools and materials needed for the job. They were professional, hard working, neat and above all very conscientious about the work they were performing. We had other windows installed before and were happy but Best Choice were simply at another level of quality. The outside trim work ,lining and casing were exceptionally tight. We had our other windows to compare them too and frankly there was no comparison. The owner Ray stopped by the house at least once while the job was being done to ensure we were getting what we wanted and were happy. The job site was completely clean after every work day and all warranty paperwork and receipts were sent after final payment. We have had several contractors over the years but working with Best Choice has easily been our best experience.
Description of Work
The job was to install 6 windows as if new construction. 2 of the windows were plygem vinyl casement (fairly large), 2 vinyl plygem picture and 2 milgard woodclad fiberglass. Both manufacturers provide lifetime warranty. Total cost of job 6500 dollars + tax.
Category
replacement windows
Siobhan M.
3.0
08/23/2011
Update Sept 2011: We're changing our initial rating because Best Choice came back and redressed one of the windows that had an issue. Ray (owner) was very cordial and eager to correct the problems I identified but these windows still require quite a bit of work on our part to make them weatherproof. We maintain that the job could have been executed much more effectively from the get go. A more through initial examination, with more attention paid to what was wrong with our existing windows and an explanation of the various options would have made this a successful interaction with a more satisfactory outcome. Aug 2011: Best Choice replaced 4 windows in our 1929 home. One of the 4 windows was leaking the other 3 were just old, single pane, painted shut etc. We ordered Milgard fiberglass woodclad windows which are relatively expensive and we expected installation to be on par with the quality of the windows. Unfortunately it was not. A representative from Best Choice came out to measure our existing windows. He did not mention, due to the fact that the new windows would be deeper, that they might have to do something to accommodate the extra depth within the existing wood frame. I don't know if he measured the windows wrong or the installers just couldn't figure out a reasonable solution but each of these 4 windows now has a slightly different sill: 3 have shims between the windows and the sills and those shims don't reach all the way to the corners of the windows so the corners of the windows are hanging in the air. One of the shims sticks out from underneath the frame whereas the other 2 are recessed. One has no shim at all. All in all they look pretty sloppy and I'm worried that the poor installation will eventually cause damage to our new windows. Also the leaking window was installed above a brick sill that needed repair. The installers noticed this but did not mention it to us. They just went ahead and installed the window which limited our ability to fix the brickwork in a way that will prevent further leakage. Since then we've had a few other contractors at the house working on the bricks and woodwork. When I mentioned the new "cedar sills" the carpenter pointed out that the sills were not cedar but just regular pressure treated hardwood. The quote I have from Best Choice specifically says they would install new cedar sills @ $82/ea! The mason who repaired the brick sill was really surprised that they didn't alert me to the broken bricks and masonry on the sill. The new wooden window sill is now flat instead of tilted slightly outwards to prevent water from accumulating on the sill. This sill could've been properly placed if the mason was brought in to fix the bricks before they nailed in the new wood sill and installed the window. As for punctuality...they were on time and polite. However they scheduled the job for 2 days but it only took one. At first I thought this was great but in hindsight it seems like they rushed the job. I contacted the company and the installers came back out to try to answer my questions but essentially they said they did the best they could do!
Description of Work
Replacement of 4 old single pane windows with new double hung fiberglass ext. / woodclad int. windows.
Category
replacement windows

Service Provider Response

We were unaware that there were any outstanding concerns with the window installation until we received this notification from Angie’s list. We immediately tried to contact the customer and have left the customer a message. The last meeting our lead installer had with the customer, the customer was completely satisfied and in fact had paid in full at the end of the installation. We have asked that I, the owner of the company and the lead installer be able to meet with the customer at her residence to address all installation concerns, so that we can fix the installation issues to the customer’s complete satisfaction. We deeply regret this situation. We pride ourselves on quality service and workmanship. Sincerely Ray Morton Owner
Ray & Holly B.
5.0
10/12/2010
They were wonderful. I thought they were fine. They replaced my windows for me. I spent about $3000 on the job. They were very efficient and were on time. They were nice and cordial. They did the job. The price was good. I chose the quality of the windows and they did the work. They were polite and professional. I will use them again in the future.
Description of Work
I used Best Choice Home Improvements Inc. for windows, three years ago.
Category
replacement windows
Laurie and Jack M.
5.0
08/11/2010
It was excellent across aboard. They are very responsive. They solved a problem for us with some awkwardly shaped windows where they rebuilt a whole outside wall. It was on a second story which made it even more difficult. The owner was responsive and good to deal.
Description of Work
They installed some windows for us. They had to reconfigure a whole wall.
Category
replacement windows
helen maryse R.
5.0
09/18/2008
Punctual, professional and polite workers. Excellent clean-up after job.
Description of Work
Replaced 3 old windows and sliding glass door.
Category
replacement windows, doors
ROXANN A.
1.0
03/17/2008
From beginning to end, nothing went right. The salesman and office manager thought it was acceptable to fax and email a document that contained all of our credit card information. When the person in charge of critical measurements did not show for a pre-arranged appointment, no one called to inform us of his change in schedule. If Best Choice has better installers, then why did we, the customer, have to create the punch-list of details to be completed...and have to spend a day cleaning up all the mud and debris in the house left by them? The only follow-up we have had from Best Choice was the salesman inquiring when the second half of the payment would be made. Duffy said "I don't get paid until this payment is made." And finally, when the manufacturer was completing some warranty work, we asked if our windows were the ones we ordered. No, in fact, they were not the windows we ordered. Best Choice has not made any attempts to help facilitate a solution with the manufacturer.
Description of Work
Replacement of 7 windows, replacement of one sliding door and modification of one window opening to create a sliding door. We did months of research and consulting with multiple companies before signing a contract with Best Choice. We narrowed our selection down to two companies before signing with Best Choice. Duffy, the salesman with Best Choice, told us "If you don't go with us, work with the other company, however our installers are better." After we ordered our windows, we had to delay installation for a month due to our work schedule. This delay meant that our windows were stored at the Best Choice facility. A month should be more than sufficient time for the company to ensure that all parts and products were correct.
Category
replacement windows
DAVID G.
5.0
02/01/2008
I can't say enough about how wonderful these guys were to work with. Extremely professional, courteous and very conscious of treating our home with respect and care. They covered the floors in all areas where they were working and left the house (both inside and out) as clean as they found it. The new windows look exceptional and are much quieter and warmer than the old ones. Sales experience with Brian Atkerson was very easy and low-pressure. Brian explained all the options we had and worked up multiple quotes as we figured out exactly what we wanted (including increased noise protection). He's a bit old-school working up quotes by hand and scanning to email, but he was always responsive. Brian also came out to the house on the first day of the install to make sure that we were happy and that everything was going smoothly. Pricing was better than expected with Angie's List discount. I think that we made an excellent decision with Best Choice - highly, highly recommended.
Description of Work
Andre, Shannon, Shrek and Donkey replaced 18 original single pane windows in our 1949 Ballard home with Certainteed double-pane low-e vinyl windows over two days. Its an old house and many of the window openings were out of square and challenging for the window fit, but Andre and his crew always kept a positive attitude and the work moving forward. They carefully removed original wood trim pieces and reinstalled them properly, caulking the window for a good seal and caulking the areas where the trim had been removed. I was expecting to paint the trim almost immediately after the install, but the finish work Andre did looks good enough that I can put off painting for a little while. Their first day on the job, they put in 10 hours of work in wind, rain and snow to make sure that the first 11 windows they tackled were completed. Both days the crew arrived on time which was very surprising given there was snow all over the region.
Category
replacement windows
SHARA M.
5.0
11/29/2007
They were the best price out there! I would recommend them.
Description of Work
They replaced all my windows in my 2 story home.
Category
replacement windows
Peggy H.
5.0
09/21/2007
I felt that I had to be on top of things. When I finally got them, I asked them what was going on and they said that one of the windows had a defect. They had to call the manufacturer of the windows and replace the part. I would say that Best Choice is a good company, but that the manufacturer is not.
Description of Work
I had them install 2 brand new windows and replace 1 shutter on my house. They painted the shutters to match the windows.
Category
replacement windows
patti S.
5.0
09/18/2007
The price was really cheap because I only had to have them install them. I bought the tiles myself. I liked their work and I was very happy with them. I would recommend them.
Description of Work
Best Choice installed ceramic tile on the backsplash in my kitchen.
Category
ceramic tile
RICHARD K.
5.0
06/15/2007
Best Choice definitely was the "best choice". After receiving a $6000 bid from another Angie's list contractor for identical work and windows we called Best Choice. We first worked with Darrell Duffey who was friendly, thorough and professional. He came up with a great solution for a large den window (which was originally custom built) to replace only the bottom damaged portion. Darrell also took time to explain some repairs to windows which we opted not to replace. The lead carpenter came within days to finalize measurements. Darrell estimated 6 weeks between the estimate and installation so we were pleasantly surprised when BC called 3 1/2 weeks later to arrange installation. The installers (Andre, Jesse and ?) arrived at the appointed time, were professional, worked neatly & quickly but didn't rush. Cleaned up as the went along, even vacuuming the cedar shake roof in the rain! Put down cloth runners to protect the carpeting. Even replaced cedar trim at no additional charge.
Description of Work
Best Choice replaced three front windows on our house, also replaced cedar trim around two upstairs windows.
Category
replacement windows
Wray M.
2.0
05/30/2007
The work began in November 2006 & was finished in March, 2007. They were scheduled to work two days. They did it in one, but left a mess with furniture not replaced, floors not cleaned, scratches on several sills & frames, too much sealant used on some windows, grids for two windows not installed & two windows had ill fitting sashes. In addition, one window was damaged. They recommended two windows, that were inappropriate for the area designated. Initially they responded quickly & offered to replace the two inappropriate windows & the damaged window, at no additional charge & offered a small amount for the staining, that had to be done again, because of the excess sealant used on some frames. The rest of the story is delay & lack of communication. It was very frustrating, when promised emails were not sent or my emails were not responded to. We finally negotiated a small reduction in price, but experienced inadequate communication & a lack of understanding of the customer.
Description of Work
We had eight windows installed, two with decorative grids. The quality of the windows is overall very good. One large picture window, was replaced with three windows, a good decision reached in consultation with Best Choice. Two double hung windows were recommended & were not good because of size & light reduction. These were replaced by Best Choice. One installed window was damaged and replaced by Best Choice.
Category
replacement windows

Service Provider Response

ALL OF US AT BEST CHOICE FEEL BADLY WHEN THERE IS A PROBLEM WITH ONE OF OUR JOBS. IN THIS CASE WE DID OUR BEST TO RECTIFY THE PROBLEM IN A TIMELY MANNER TO SATISFY THE CUSTOMER, BUT APPARENTLY WE WERE UNSUCCESSFUL. OUR BUSINESS MODEL IS BUILT AROUND CUSTOMER SERVICE. PROBLEMS SOMETIMES OCCUR ON CONSTRUCTION PROJECTS, BUT WE BELIEVE THAT IT'S HOW YOU DEAL WITH THEM THAT IS MOST IMPORTANT. WE REGRET HAVING UNHAPPY CUSTOMERS AND WILL TRY TO IMPROVE OUR PROCEDURES IN THE FUTURE. STEVEN LANDRY-SALES MANAGER
CHRISTINE P.
2.0
05/15/2007
Salesman came to estimate the job. Went well enough. Two days later, I get a call from someone else wanting to know how it went. I said it seemed high - he promised to get back to me with a "screaming deal". Never called back. I then called the orginal salesman back to give him a chance to beat our other bid - he was less than enthusiastic. Offered to take $350 off. Not good enough, so I signed with Procraft. When he found that out, he said they'd beat their offer and I should break the contract! Not cool! They had their chance. Very mixed signals regarding if they wanted the job or not. Their work may be excellent, but this process was not.
Description of Work
Asked for a bid to replace 10 old windows.
Category
replacement windows

Service Provider Response

WE'RE SORRY SHE HAD A BAD EXPERIENCE WITH OUR SALES DEPARTMENT. THIS DOES NOT SOUND LIKE THINGS WENT WELL, DEFINITELY NOT UP TO OUR STANDARDS. WE WILL BE SURE TO EDUCATE OUR STAFF, AND WE APOLOGIZE FOR THE CONFUSION. STEVEN LANDRY-SALES MANAGER
RANDALL S.
5.0
03/02/2007
They did an excellent job. In a project that big, there will inevitably be problems both in the materials and the work. We did have some of those problems. In those cases their workmen took good care of us. The owner said they would take care of us and they did.
Description of Work
They replaced every window in the house (41). They also repaired the woodwork around several of the windows.
Category
replacement windows
DIANA D.
5.0
12/05/2006
Estimator was late for appointment but otherwise very capable and helpful, answering questions before I asked them, and giving me a variety of options, when he could. He essentially matched the price of a previous estimate. Windows were installed within two weeks and it took 4 people most of the day to do this. Job was generally well done. Everyone was professional. When there was a problem with some of the screens fitting properly, they were here the next day and resolved the difficulty (screens inadvertently put on the wrong window.)
Description of Work
Replaced 5 48 x48 double casement windows and a single casement and picture window, all in second floor bedrooms, with CertainTeed High Performance windows.
Category
replacement windows
SHARON H.
5.0
10/22/2006
Very well. They had a very competitive bid, were able to get the works scheduled quickly, and completed the job in two days. The crew was very friendly and neat. Would definitely use them again and recommend to others.
Description of Work
Replaced all windows in the house (15).
Category
replacement windows
Michal S.
5.0
08/30/2006
This was a large project, and the bid I received was very competitive. Each person I interacted with at company was customer service minded, and a pleasure to work with. The crew was prompt, professional, and worked very hard to complete the job on schedule. They generally cleaned up after each days work, and made sure I was happy with the final project once it was all completed. I would definitely work with Best Choice Home Improvements again.
Description of Work
I had 37 single pane aluminum windows and 6 sliding glass doors replaced with double pane vinyl and insulated glass units. The Window brand used was Milgard The challenging aspect of the job was a 470 square foot sun room. It included a ceiling or ''sky wall'' made up of 8 windows, and three two story walls made up of 3 sliding glass doors and 12 windows.
Category
replacement windows, doors
Eric B.
5.0
07/21/2006
They were very prompt, listened to our needs, and did fine work. We'd use them again.
Description of Work
Replaced two windows and replaced rotted window sill.
Category
replacement windows
NYDIA W.
5.0
04/18/2006
Marco and his crew were very nice guys. They were respectful of my property and made sure to clean up after themselves when finished. They were very quick, yet thorough. Fun, friendly guys. Brian, the salesman, was very nice and made sure that I understood what I was buying and what my options were. He was very patient once he quoted my job. It took several months from the time of the quote until I actually had the job done- my delay, not theirs. When I called him after several months, he immediately remembered me and was out to my house within 48 hours to finalize the order.
Description of Work
Replaced all windows in my home. Installed Certainteed vinyl low-E windows throughout living room, dining room, kitchen, and 3 bedrooms. Removed old windows and debris. He was able to remove the existing windows without damaging the siding (40 year old aluminum framed windows).
Category
replacement windows
Laurie and Jack M.
5.0
04/14/2006
From the first visit of salesman, Darryl, through the followup visit from Ray, the owner, to submit the bid, and through the four full days of work required to complete this job, we were entirely satisfied. We can't recommend this firm highly enough - outstanding. Ray runs his own crews, and they clearly like working for him. They were the most professional workers we've ever had at our home. They worked with our tight timeframe to get the job done.
Description of Work
Replaced single-pane windows and patio doors in four bedrooms, living room, dining room and family room. They changed window sizes in a number of instances, requiring carpentry and electrical work. They also sheet rocked interior where window and door sizes changed and sealed exterior in preparation for re-siding. They went beyond what was specified in our contract.
Category
contractors, drywall, electrician, replacement windows
LISA S.
2.0
09/02/2005
PRO: GOOD SALES EXPERIENCE BAD: 1. OVERFLOW WORKLOAD: WON'T START UNTIL 6+ WEEK LATER. 2. SALESMAN PROMISED TO SQUEEZE IN OUR WORK BUT SCHEDULER DECLINED TO HONOR. 3. PROMISED TO CALL BACK AFTER EACH INQUIRY BUT NEVER DID.
Description of Work
REPLACED GLASS WINDOW ON A FRENCH DOOR.
Category
replacement windows
DANA H.
5.0
05/20/2005
GOOD WORK DONE - CLEAN, ON TIME AND SAFE. MY HOUSE LOOKS MUCH BETTER THAN BEFORE. THEY ARE VERY CAREFUL WHEN WORKING IN MY HOUSE, SPECIFICALLY WITH MY HARDWOOD FLOOR WHICH WAS MY CONCERN INITIALLY. THEY CAREFULLY PREPARED AND CLEANED UP. AFTER THE JOB WAS DONE, MY HOUSE LOOKED AS CLEAN AS IT WAS BEFORE, OF COURSE, IT LOOKED MORE BEAUTIFUL AND WARMER.
Description of Work
CHANGED A WINDOW IN KITCHEN TO A GARDEN WINDOW AND ENLARGED A WINDOW IN DINNER ROOM TO A LARGE SIZE PICTURE WINDOW.
Category
replacement windows
SHANNON H.
5.0
03/10/2005
I WAS ABLE TO STRIKE A BARGAIN ON PRICE AS WE HAD CASH ON HAND AND DID THE WORK DURING THE MONTH OF NOVEMBER. THE CREW WAS GOOD AND THE WORK WAS INCREDIBLE - I WISHED I HAD DONE IT SOONER!
Description of Work
REPLACED ALL WINDOWS IN ENTIRE HOME WITH NEW DOUBLE PANED, WHITE VINYL, LOW-E, ARGON FILLED SPECIALTY WINDOWS. THE WORK INCLUDED SOME LIGHT/HEAVY CONSTRUCTION: CONVERTED A LARGE WINDOW INTO A FRENCH RAIL SLIDER, CONVERTED SLIDING GLASS DOORS INTO FRENCH DOORS THAT BOTH OPEN OUT ONTO DECK, REPLACED GARDEN WINDOW WITH SPECIAL DROP DOWN, AND 4 OF THE WINDOWS ARE SPECIALTY PRIVACY GLASS.
Category
replacement windows

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Phone

Address

325 Sunset Blvd N Unit B

Renton, WA 98057

Other Information

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MANUFACTURERS WARRANTY WORK.

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FAQ

BEST CHOICE HOME IMPROVEMENTS INC is currently rated 4.6 overall out of 5.

BEST CHOICE HOME IMPROVEMENTS INC is open:

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

BEST CHOICE HOME IMPROVEMENTS INC accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

Yes, BEST CHOICE HOME IMPROVEMENTS INC offers free project estimates.

Yes, BEST CHOICE HOME IMPROVEMENTS INC offers eco-friendly accreditations.

No, BEST CHOICE HOME IMPROVEMENTS INC does not offer a senior discount.

No, BEST CHOICE HOME IMPROVEMENTS INC does not offer warranties.

BEST CHOICE HOME IMPROVEMENTS INC offers the following services: INSTALLATION OF NEW WINDOWS, INTERIOR, EXTERIOR DOORS & SIDING, MAJOR REMODELING OF KITCHENS & BATHROOMS & ADDITIONS.