ETHAN ALLEN HOME INTERIORS

We walked into Ethan Allen ready to buy a chair. James was so enthusiastic, we ended up buying two chairs, two ottomans and a sofa. He was very competetent, loves what he does, listened to us, pushed just the right amount on color ideas and we're super excited about what we ended up with.

I went to the Ethan Allen in Tukwila and the sales rep Victoria started off very nice and professional. She was giving us ideas on what to buy. We were planning on spending around 20-25K there but wanted to take our time and make sure what we wanted (still early in our purchase planning). I went there twice (once with my mother and the other with my husband). I was really interested in this one sectional and Victoria offered to do a layout on how the sectional, ottoman and chair would fit in our living room. She offered, we did not ask. I received a very rude email the next day asking how serious we were in the sectional so she wouldnt waste her time with the drawing, which she offered to do without asking. If I do buy that sectional there is no way I would buy it from her, but now I am seriously looking at other places so I dont have to go back.

I purchased two chairs approx. 4 years ago. Recently, one developed two orange lines. It felt as though a wire was pushing against the arm. I called Ethan Allen thinking the chairs must be well beyond warranty. They sent out a tech to take pictures, contacted the manufacturer and had a new chair made for me. The dye lot even matches the other one I had. It took a few months to complete, but they contacted me to update me on the status so I never thought that they had dropped the ball. I don't often shop EA because I think the prices for what they are offering are a bit high, but they have won me over. It was best practices as far as a customer service experience goes.

I LOVE THE FABRIC AND THE DESIGN. IT IS PERFECT FOR THE TWO ROOMS. THEY MEASURED CORRECTLY AND THEY ARE THE RIGHT SIZE FOR THE WINDOWS AND FOR THE ROOM.