Blair & Son Floor Company

"Thank You! We appreciate your taking the time to write this review. If you ever have any questions or concerns, please don't hesitate to contact us!"

"Thank you [member name removed]! It was a pleasure working with you and your husband. If you have any additional questions please don't hesitate to call our office."

"We would first like to apologize for this customers experience. It is our practice to do the best we can to accomodate our customers and achieve the results that they desire. That being said in response to the claim that we did not finish the install, our response is, that they supplied the flooring for us to install which was a prefinished wood that once installed needed a header to fit properly against their border. Which was offered to the home owner and refused. We were prepared to do the exact same thing she describes her husband doing with their provided material and were told not to. As for the shiny spots from the knee pads we apologized and fixed those. They can not be seen before the floor is coated. It is something that happens so seldomly and is out of our control in the process of finishing the floor. We truly apologize to the customer that it happened to you. Now to address the fish eye situation. That is something caused by floor cleaners used by home owners that contain silicone or waxes that get into the grain of the wood. That is something that can not be completely removed in the sanding process and that chemically reacts to the finish and causes a fish eye. In some cases depending on the depth of the grain in the wood it can be deminished but not in every case. Which was explained to the home owner and rejected as a possibility. Lastly the communication from this customer was at times hostile, rude, and dishonoring of the 62 years of hardwood flooring knowledge and information we offered them. We went above and beyond to help them in attaining the flooring they purchased for us to install and did everything we could to accomodate them throughout the process. We are sorry that after our efforts they feel this way. Sincerely James M. & Johnny M. Blair"

"I have come accross this review and it called my attention because they were not satisified customers that claimed the person that came out was nasty to them. So I looked them up in our data base. We performed work for them in 2003 7 years before this review was left. The person that they dealt with was my now deceased father who shortly after this year (2003) retired due to a stroke. We are sincerely sorry that his behavior was anything but kind and respectful."