Harley Exteriors Inc

HARLEY EXTERIOR is a wonderful Company to do business with. They proved to be very professional, timely and most important.......they 'say what they do' and 'do what they say'. The design of their product is just excellent compared to some of the other window companies when comparing there product and reviews from there competitive brands. I could not be more pleased with the windows in my home which are very insulated from outdoor ambient noise not to mention the energy savings with my older home is immediately noticed as my furnace is not cycling on and off as often as before the installation. The design of these windows, in regards to security, was also one of the main components helping make my final decision. There windows are really heavy duty tamper resistant design with very good quality glass making potential 'unlawful entry' latterly a non-issue. I have never felt so warm safe and comfortable in my home.

Got another estimate from local warehouse store. Wow, what a different story! The entire window assembly did not need to be replaced, just the center section, which could be replaced by itself, not the entire unit, which included 2 side windows which opened. This is a living room OXO horizontal window, meaning the larger center window is stationary, and the 2 side windows with screens opens horizontally. The side windows are fine. A written quote, which you can find on their website, was $354.10 for the center window section, and approximately, $500 for the install, (this is all vinyl clad installed in 1996). What can I say? It pays to shop around, even a little. No need to replace entire window unit! I saved about $3,500 at least, simply searching on my own. Sorry Angie, this time shopping on your own pays off.

This sales person held me hostage, so I felt, for over 3 hours. I repeatedly told him to get to the price, I've heard this stuff before; show me the product and the price. No. My dinner sat COLD. He continued on with his relentless sales pitch. I could careless about your comparison to another company's product, show me YOUR product, sell me on YOUR product. No, he goes on and on. He tries telling me how he's going to save me X money on energy costs - IMPOSSIBLE. My energy costs are extremely low - approx. $150/mo or LESS all year long! I don't turn on the heat or A/C in the rooms where the windows were to be replaced. Anyway, I get the chicken scratch on the yellow note pad. A quote for almost 10K - uh, NO - I've had a comparable company come out and including 2 sliding glass doors, they came in at that price - they even had better quality screens as this sales rep showed me no sample. Then, magically, $700 came off the price. Now, I get one price that good throughout the year, then another price that's good for 30 days and then another $2025 magically comes off if I sign today - WA legally have 3 business days to cancel. I wanted this guy out of my house, seriously! An f'ing window and labor doesn't magically have multiple prices. The final price is still a f'ng insult. It's all padding for the sale commission. I'm starting to believe there is no reputable window company who can legitimately state you 120 liner window costs X, not X, Y or Z. Where's the fax machine? I can't seriously give this business my money!

They got my contact information from something I filled out at the Women's Show. I started getting calls on my cell during the work day from a Bothell, WA number - multiple times per day. I have to have my ringer off at work and since I didn't recognize the number, I didn't answer the calls. Nobody left a voicemail. Finally, after several days of this, I stepped away from my desk and answered the call. It was from Harley Exteriors wanting to set up a time to check out my home and give me an estimate on windows. I told the woman that I wasn't sure I was interested at this time, but that I was at work and couldn't talk. I asked to have somebody call me after 6 pm. She said they would. Instead, they continued to phone stalk me on my cell during the work day. Finally, I answered and reminded them that they couldn't call me during the work day and that I needed to be contacted after 6 pm. She said her notes reflected that request and somebody would call me after 6 pm. Nobody did - the calls kept coming during the day almost daily. I finally told them to take my name off their list and stop calling me. I will not even consider hiring a contractor with this lack of professionalism.

We were contacted by Sasha who was very concerned about our review and asked what their company could do better in the future. I told her about our experience with their salesman Nathan who came to our house and gave us a quote. Sasha told me that soon after Nathan came to our house, he was let go because of his questionable sales tactics. Sasha assured me that their company in no way does business like this and that she feels bad that one of their salesman made them look bad. I had a long conversation over the phone with Sasha and she told me she is very sorry for the bad experience we had. I believe that Harley Exteriors if a very good company with quality products, but just had one bad apple which made them look bad. I give the company credit that they immediately recognized a problem with the salesman and let him go. This shows that Harley Exteriors prides themselves on customer relations. I would now recommend this company to other potential customers due to the fact they recognized a problem and took immediate action.

They replaced all our windows. We liked the salesman that told us about the windows, he was polite and not pushy. They were very clean and there was no mess. The work was pretty much hassle free.

I received a thorough bid with a full explanation of what would be done. Although the initial timeline for completion was pushed-back due to manufacturing delays, the installation was performed extremely efficiently. The crew were polite, knowledgeable, and answered questions readily. The room is much warmer, quieter, and I am very happy with the performance of the window thus far.

They finally came out & installed the doors, & they look really good. It just took too long.

Our experience was very professional and well done. Todd, our sales rep, worked with us to get the style we wanted. Rhet installed our windows with efficiency and quickness. We would definitely recommend Harley's to friends and family considering window replacement. Great job, thank you!

Harley Exteriors provided me with great examples of their products so I was able to feel confident in my choice of their product.Even though the price was fairly high for me Harley's salesman assured me that I was paying for a quality product. He also helped me establish finance to help me cover the cost. When the installers arrived to put in my door they were very professional. They made sure that on removing the old door there was no damage done to any part of the siding or frame of the door opening. They heard my concerns about previous trouble with water damage and made sure that the door opening was well prepped and that when the door was in place they made sure it was well sealed and weather tight. When then the installers were finished with the install of my Sliding Glass door they made sure that my patio was completely clean of any left over supplies or trash leaving my house inside and outside completely clean. I have been very pleased with everyone that I have come in contact with at Harley Exteriors, and I would have no hesitation in referring this company to anyone who would ask me about them. It is hard to find companies these days that you can trust. I feel that Harley Exteriors is one of these companies that you can trust.

We were looking to replace 10 windows and a slider. I was originally going to get a couple of bids, but Grady sold me on the quality of their windows. I felt that the price was reasonable and decided to go with Harley Exteriors. The installers were on time, courteous and totally cleaned up the area after they were done. The front office staff, sales staff and installers made this whole process go smoothly. We are extremely pleased with the look of the windows and their efficiency. We live by the airport and were looking for new windows to cut the noise, as well as hold in the heat. Super happy that we used Harley Exteriors!! .

I am very happy with the results of my recent home remodel. I purchased the house back in December and had been battling the drafts and the mold issues on the windows since I moves in. I learned of Harley Exteriors at the WA state fair. They came in and gave us a very informative and in-depth presentation of their windows, as well as the windows offered by other companies in the area. I was sold 100% on their signature "Olympic Series" so I set up a date to have them installed. Their install team was very polite, quiet, clean, and fast. They got the job done in less than 16 hours (Over the course of 2 days). They made sure to get the job done right, even going out of their way to repair parts of the wood around the framing before installing the new windows. In all, I am very satisfied with my experience with Harley Exteriors and will be using/recommending them in the future.

Very awesome experience with Harley exteriors. I would (and have) recommend their service to all of my friends and family. The sales crew was terific and the construction crew was very professional. Would highly recomend to anyone considering a re roof.

OUTSTANDING. GRADY AND RHETT ARE THE ONES TO DO BUSINESS WITH THEY ARE OUTSTANDING. My wife and I love our new windows from Harley Exteriors. The process was easy and very informative. Grady who came to our house and gave us all the information that we needed and having a sample of the windows to shows us was amazing. Grady was so professional and he was able to answer all of our questions. We were honest with Grady and let him know that we also had someone else coming out to give us a price. The product and how he explained it to us and we were convinced that HARLEY EXTERIORS INC, was the company that we needed to go with. Grady was patient and pleasant. He worked with us until we found what we liked and then worked with us to get the best price. Rhett Schmidt was the installer, they were professional and very kind. They arrived on time and did a fabulous job installing the windows. Installation was perfect. When my wife got home home from work, the new windows were in and you would never have known anyone was even there that day. The work area was absolutely clean. We love how the new windows really changed the look of our home. With our old windows, the house would be so cold and sometime it felt like a breeze was coming through the old ones. We can tell the difference in the rooms that the windows were replace in. I look forward to a warmer house this winter as well. Grady and Rhett you rock and the 5 windows you replace we feel like we accomplished another improvement thank you and you are in our books for the future. Greg and Debbie Molgaard Tacoma, WA

The service was fabulous. From presentation to installation it was done in a timely and professional manner. Immediately upon completion of my job my home was warmer so I knew that I was saving money. I was going to hang my curtains back up but have yet to because the view is so wonderful with the new windows. I would recommend the company to anyone and everyone for the rest of my life based on the wonderful service they provided.

We were hesitant to replace our windows, we knew it was necessary but we just didn't think we could afford it. Harley not only got us a huge discount but also got us financed. Before we had them replaced our windows would leak and there was no way to clean or close some of them. Now there is no unwanted airflow or noise and the maintenance is so simple. The installers were fast, courteous, quiet, and extremely clean. They ensured everything was done the way we wanted and that we were satisfied before they left. This is probably one of the best investments we've put into out home and we can't wait to replace the rest of our windows.

My wife and I thought about replacing our roof for a while and we decided to get a few quotes and look at several different products. Mike was the representative that came over for Harley Exteriors Inc. We were very surprised at the product quality and the non pressure sales approach that it helped us decide easily that this was the company we would get to do our roof. They were very professional for start to finish and always kept us informed. The roofers explained the processes when I asked questions and were very through throughout the process. We have had our new roof for about 2 months and can already tell the difference with the temperature. We are confident that we have replaced this roof for the last time. We are very happy and we would gladly recommend this company and staff to anyone. Clarence and Erica H.

It was very good. There were no problems with the installation. Basically everything works. I haven't been through a winter with them yet. I had two other quotes and a couple were a bit higher and a couple a bit lower. They were about at 2 or 3 percent.

Harley Exteriors Inc. experience was amazing. From the moment that the salesman came to our door we were amazed by Harley Exteriors. He was not pressuring and listened to what we wanted to know. My husband and I are both from sales and we do not like the long presentations; we like facts. The salesman was amazing and only gave us the facts and not a heavy sales pitch. We decided to go through Harley to do our windows and were amazed from the start of financing and the install. The financing was great and Harley Exteriors were with us each time we had questions. The gentleman who came to our home was engaging and very polite and professional. They installed our windows and we were surprised that the house looked great; they cleaned up inside and outside while installing. There was no mess and it looked better after than before. We would recommend Harley Exteriors Inc. for windows. We are planning to contact Harley Exteriors Inc. for our next project in our future. Puyallup, Washington

While I started out skeptical when I got a knock on the door asking if I would like to schedule a free estimate, it was a very good experience from beginning to end. The Consultant who came showed me the quality of the windows and explained the value of these windows to me and the environment. He was never pushy or made me feel rushed, no feeling of it now or never to get what he was offering. The man who came a few days later to measure for the custom built windows completed his task quickly and did all measurements from outside the house. The windows are custom made locally, I liked knowing that. The men who installed the windows completed the job in a day in a clean efficient manner. The windows look great, and I have had no problems with them. The windows come with a lifetime warranty to the homeowner, so I know I am protected if I ever do have a problem.

We couldn?t be happier with our new Harley Exterior Euro-Vinyl windows! The house has an entirely different feel to it, especially in our family room, where 1970?s opaque textured windows that didn?t open were replaced with beautiful windows that let more light in and can be opened to let in lots of fresh air. And when the windows are closed the house is so much quieter! Many noises we used to hear consistently are now completely gone. Both the salesman and the installers were polite and professional.And we can?t wait to see lower power bills this winter! I?d recommend Harley Exterior Euro-Vinyl windows to anyone.

Installation went great. Rhett, the subcontractor Harley sent to put in our windows was a great guy, and took time to make everything turn out right. He also noticed that most all of our screens had issues, so he called the window/screen mfg to come and fix them (they do have a life time warranty). I'm also very happy with the windows. The demo the salesman gave was very convincing, demonstrating the windows capability to block the heat especially. Looking forward to a cooler summer! The noise cancelling is also excellent, we used to be able to clearly hear the highway outside our place, or even just the rain. Now we can hardly hear either. The lifetime guarantee Harley includes on their windows and screens, which is even transferable to the next owner, is an awesome selling feature.

The work was great and the windows are equally great. The work was done in a day and a half with some construction required to expand one of the openings to fit a new window. The crew was punctual, pleasant and knowledgable. The new windows help with cutting down the sound and insulate better from the heat. They are also much easier to open than our other windows (which were done prior to our purchase of the house). I would (and have) recommend Harley to anyone looking to do any work with windows in their house.

Overall this was a very good experience, starting with the Sales person. He was not pushy or aggressive, yet he was very knowledgeable about his product and what would happen during the process. He answered all of our questions, gave us different options, and let us make the decision. The cost he quoted was exactly what we were charged, so we knew exactly what to expect. Very quickly they came out, did a complete measurement and soon we had our new windows. The work was very well done. They even came across a bad area under one of the windows due to all of the moisture. They immediately notified us, explained what happened, offered to fix it and did a great job for a very reasonable price. After the work was complete, we discovered that a couple of the windows were a bit tight so we difficult to open and close. Harley sent out someone to fix the windows, and now they all work perfect! We could not be happier with the work that Harley did for our home.

I called this company, asked if they installed exterior door frames & doors in my area. They said that they did. We set up a date & time that someone would come out & give me a bid. He came out, was a nice enough guy. Kept asking if we wanted new windows, which I replied no, just the door frames & doors. When he left he stated that he would get back to me with the bid. I called them about 2 weeks later. Was told that that person was on another line. They stated that he would get back to me. Nothing. I called a couple of more times...same thing. Never heard from them. Don't bother. The very next day that I wrote the above review I received a call from Harleys. She was very apologetic & explained that there was a problem with the sales rep, & that he was no longer with Harleys. She asked if she could send out a different sales rep. Seeing as how I really needed this job done, I relented & said yes. On the scheduled date the sales rep showed up on time & was very nice, friendly, professional, etc. To make a long story a little shorter, I have ordered 4 exterior door/framing from Harley Exteriors. I sure hope they look as good as they sound. Gary Holabird