Harley Exteriors Inc

Overall, the quality of the roof and the installation was well done. We received what we purchased. The process left a bit to be desired. In short, the communication and the clean-up fell short. We were told by the sales rep that we did not need to replace our kitchen skylight so it was excluded from the contract. The sales rep said if we did want to replace it, it would cost about $500. When the installation crew arrived and looked at our skylight, they determined it did need to be replaced and the cost was $1400. We really had no choice but to replace it. The cost was much higher than anticipated, however Harley Exteriors did give us a ten percent discount. The second miscommunication was regarding our chimney flashing. The installers used the existing flashing around the chimney. When finished, it looked odd and not cohesive with the rest of the roof. We were told the sales rep had not included new flashing in the contract and the installers wondered why not. At no point did they ask us if we wanted to install new flashing. Upon completion, I asked for the installers to return and install new flashing which they did at no additional charge. Finally, we were told that the clean-up would be complete and at most a handful of debris would be left behind. After a 15 minute walk around my home, I scooped up three handfuls of debris and could have continued collecting more. The debris included roofing nails and knife blades. I stepped on a roofing nail found in my yard. Thankfully, I was wearing shoes and it penetrated only the sole of my shoe and not my foot. The clean-up process was not what I expected and let Harley Exteriors know that I wasn't pleased with the outcome. They were willing to return and do further clean-up but I didn't think it was necessary. Overall, their work is excellent. I wish the communication and the clean-up was better.

A very good experience. The initial sales visit took longer than expected, however there was a lot of information to go over and we kept "visiting like old friends" which slowed the process. Don't expect the windows installed overnight. They have to be measured, then custom built. then installed. The installation team was friendly, professional and very efficient. Thirteen windows installed in a single day. The area was cleaned up perfectly. Very happy with the results

They installed the roof, windows, front door and I was very satisfied with their work and they were a friendly bunch of folks to work with, they even fixed things that were done wrong when the house was built.

My wife and I had our windows done recently and we absolutely love them. We priced out a couple of competitors and not only were they the best priced, but the lady who came to out home was so friendly and knowledgeable. We had some qualifying issues that delayed getting the project started, through it all, Harley's were right there in contact and helping us. Now that the project is done, we couldn't be happier. They look great, we don't have drafts anymore and our homes value has increased because of having new windows. A+++

The workers they contracted out to were great. They were fast and did good work. What I didn't like was the hard sell from the salesman and the high price. Every time we said "no, because we wanted to get other quotes" he came down in price. We finally caved in (our fault), after 2 hours of hard sell. I later saw that we could have had the job done for much less. We were also told they were booked 6 weeks out which was fine because it gave me a chance to get the funds together. Instead I got a call the next week saying all the materials were in and they wanted to start the next day. If I could go back I would not use this company again.

Amazing, love the windows, the customer service was excellent. Best windows we have seen and the quality is top notch. They updated our home so much from both the inside and out. Makes our 40 year old house almost look new.....Great company, and will would use them again and recommend them to friends and family. Great job!!!!

First sales guy was a no show. Second left Harley before providing quote. Third quoted a price that was more than double all equivalent quotes.

Very friendly, professional and followed up quickly after coming out to the house with the measurements. Overall very high quality of work.

Awesome. We have an unusual amount of windows in our house. Harley did an excellent job installing everyone of them. They look awesome. Love the way the work and the keep our house so much warmer. I would highly recommend them to everyone.

They did very well. They were very professional and did a good job on explaining things and I was very happy with Harley Exteriors Inc.

Well the contractor never showed up, it was over a month than i saw 3k charge on my credit card. I believed the contract was cancelled since i had no callls or updates. I made a call to the office stating i had cancelled the app. The owner Christian said they never received it, this is a typical practice with this company, Christian now states he will not give me my money back and put an additional lean of 3k on my house. Watch for the business practices and always get 3 quotes dont listen to the salesman saying its only valid today. A 15 k roof from these guys, is only 5k from Always Roofing same product better sercice. I cant see how Angies list can give this company the ratings that they have, when all I see are very low marks. I still get theating calls from Christian. Look at the lawsuits they have against them online....

Harley Exteriors did a wonderful job on my roof. Everyone that I have dealt with at the company has been pleasant and wonderful. The men who came to my home and did the roof were fantastic. They made sure everything was covered, and left my home and yard clean. I would hire them back to do anything in my home. I would recommend Harley Exteriors to anyone. They are simply wonderful

We had Harley Exteriors re do our roof. The experience that we had with them was great. The estimator that came out was very nice, and spent hours with us to make sure that all of our questions were answered. The men that put the roof on were professional and polite. The whole thing was done a lot quicker than we expected. The guys cleaned up everything, including some debris from a tree, and left the work area spotless. Our new roof looks great, and we are looking forward to the winter.

Harley Exteriors did Roofing work for me. They were very helpful, and went the extra mile to give me exactly what I wanted at a price that I was comfortable with paying. The workers are decent, mostly Janet. The work crew was good, and they cleaned up more than I expected when they were done. All-in-all I am a pretty satisfied customer, and I am glad I went through with the roof project.

The windows which were installed in our home are fantastic. My wife and I are very happy with the finished windows. Our windows were not done as soon as we originally designated, however the overall experience became pleasant and worthwhile. The gentlemen whom installed our windows were exceptionally courteous and experienced with what they were doing. The remainder of the staff we have spoken to were always polite and on task. We give this company 4.5 out of 5 stars and would be keen to do business with them in the future. Thank you for a job well done.

I love love love my new Windows. I did not love the entire process, but that?s construction for you. The office staff stayed in complete communication with me, and let me know what to expect every step of the way. Even through the delays. The installers were amazing once they finally got on site. I really do love my windows and would go through this experience all over again.

I had windows installed by Harley Exteriors, and my experience was AMAZING. They have handled everything from beginning to end, even a problem with a seal that came up after my windows were put in. The sales man was very polite and helpful, and the installers were so nice and professional. I am very happy that I chose this company for my new windows and I absolutely love them. Thank you Harley Exteriors for a great job. I will be using them in the future if I ever need!!!

Friday, July 15, 2016. Based on the A rating in all five areas on Angie's List, I completed and submitted an online request to get a quote from three area window replacement companies. Harley's Exterior Inc of Bothell called the next morning (Saturday) and came out the same day. The rep met with us for over three hours! It was a very hard sell. She seemed to know her product and insisted that their windows were the best and only type of its kind in the business. The heat lamp and examples seemed too good to believe. I wondered what I might be missing. She claimed the plastic they used would not contract or expand like all others. She started out with a really high price of $24K for 11 windows and one slider. Then she kept telling us that she could discount more every time we mentioned we would need more time to research and consider other bids. She said that the discounts were only good during her visit. This should have been a red flag. She eventually got the 11 windows down to $18 plus tax. We decided to sign a contract for 7 windows for about $10K at that time. She said since she did all her figures on note paper, she would need to come out again when we were ready to replace the other windows. In this day of technology, why not keep the original paperwork or scan it into the system? Rather odd. My husband referred to the experience as dealing with a used car salesman. After thinking about it, we decided we needed to get other bids. The contract allowed the consumer to rescind within 72 hours. I did another check of the online reviews. They were very good from the BBB and several others. YELP was not so good on the marketing online reviews that stated the same hard sell. I wished I had read them earlier. It seemed like others had the same experience verbatim almost. There was also a blog from the Seattle PI: [*** Link removed ***] Harley Exteriors agrees to change its marketing practices for selling windows By Rita R. Robison on May 19, 2010 at 10:47 AM Harley Exteriors, of Bothell, has reached a settlement with the Washington Attorney General’s Office on alleged deceptive marketing practices for selling windows. In its complaint, the agency accused Harley of misrepresenting the price and quality of its windows, making false claims about the energy savings customers would achieve, failing to inform customers of their cancellation rights, and providing misleading information to collect customer leads. Those practices violate the state’s Consumer Protection Act, the Attorney General’s Office alleged. Harley denied any wrongdoing as part of the settlement, but agreed to restrictions on its marketing tactics. The state’s complaint says Harley’s claims that its windows would save homeowners at least 40 percent on their monthly heating and cooling bills are false and that the company had no reasonable basis to support them. The agency alleged that company representatives said Harley installs windows itself, when the company actually hires subcontractors to handle the installation. The Attorney General’s Office agreed to suspend $25,000 in civil penalties if Harley abides with consumer protection laws in the future. The company will pay $12,000 in attorneys’ fees and legal costs. I am so glad I went back and looked deeper. Thank you Seattle PI and Yelp! On Monday, July 18th, I called the office and informed them that we would be cancelling the contract and I would be in to sign the cancellation papers that day. When I arrived later in the afternoon, I was presented with the cancellation papers . She said Gina should have given us two copies. I had never seen the paperwork and our signatures had been forged!!! I was shaking due to this false representation. I could not believe it. Rhonda mentioned that she would see that the "right person" was informed about the forgery. Not trusting my emotions to say anything more at that time. I signed the papers and left with my copy. All I wanted to do was to call Angie's List, the BBB and post it our experience online for all to be aware. But wait, there is more! I stopped a couple more places in Bothell for just a few minutes then drove home. As I pulled into my driveway, I see a Harley Exterior van pull up our street and drive around the corner. I decided to stay in my car with my dogs so as to be ready to face the person. The van pulled back around from the cul-de-sac and left our street. I decided to take a canopy to my daughter's house just around the corner. Would you believe it? I pulled up in front of my daughter's house and walked up to the door and what van did I see driving down the street? The same van with Harley Exterior written all over it. It was intimidating and so obvious. It is now Thursday, and I have not had a call from the owner. I cannot believe this is still their marketing plan.

HORRIBLE. These people are total scam artists. I did not due proper research on this company, if I had I would have NEVER allowed them in my home. The high pressure sales tactics were awful!! I should have realized something was off from the first phone call, they asked me if I was married and insisted that my hubby be there for the estimate. (That way I couldn't say that I couldn't order that day because I had to talk to my hubby.) Then they miraculously had a same day appointment. The salesman took 3 hours, wouldn't give us any pricing till he was done with his sales pitch and demo and wouldn't give us a written estimate. He just put some bogus numbers on a yellow pad. He didn't have a brochure for us. We wanted one because he claimed they were the ONLY company that made this type of window. (and of course any other windows were way inferior) He claimed their windows could save us 40% off our energy bills, but only if we replaced ALL our windows with them. He claimed they did their own instillation, but he had no idea HOW they would be installed. (I have found out since, they DON'T do their own instillation.) These lies were the reason they were written up by the Washington State Attorney General's office in 2010. They haven't changed their sales tactics one iota. We told this guy right off that we were NOT going to place an order with them them that night. We always get more than one estimate. 2 and half hours in, he finally gave us a price of $8,860 to replace 3 window sections (we only had one that really needed replacing, but because their window frames only came in white or almond we had to replace all the windows in our living room or they wouldn't match) We again told the salesman that we wouldn't buy that night. Well, then he tells us they have a brand new customer satisfaction program (started in June) that could save us $1700 if we ordered right now. (I have since found out that this so called program has been offered for a long time, another lie.) Again we said no, but he continued to push and offered us another discount if we put their sign in our yard and wrote a review. Basically paying us for a good review, which now makes me question any of the good reviews they have received. Of course he NEVER said we got the discount for a good review, but the implication was there. So if we played ball with them and ordered right then and there, we could get $2,860 off the original "quote". Needless to say alarm bells were going off for us and we didn't place an order. That made me do more research and I'm glad we didn't get involved with these weasels. From other reviews I have seen the company has great explanations for these sales tactics, one being that they fire bad salesmen. If that is true, why do they still have these sales tactics? Also they obviously are still doing the very things the Attorney General's office went after them for before. Bottom line, DON'T EVER DO BUSINESS WITH THIS COMPANY!

My wife and I would like to thank you for a job well done and for the professionalism exhibited throughout the entire process. From the first time we had heard of Harley Exteriors at the Everett Home Show just over a month ago, all the way throughout the completion of our installation today, your team of professionals have gone above and beyond all expectations. Most specifically we would like to call out the contractors that did the window installations, Rhett and Jason. From the time they arrived to the time they departed, they excelled and represented Harley Exteriors with integrity, commitment and devotion. Part of our project was to remove a bathroom window and close it off completely. While we were expectation to see some water damage (due to the window being in the shower) we did not expect the amount that was actually three, not to mention the large nest of ants. Rhett and Jason worked extra hours to clean up the mess, waited extra time while our exterminator came and treated, then finished up the job. The whole time they treated my wife and I with complete respect. Thank you again for providing an experience that is truly worthy of recommendation.

My husband and I would like to thank Harley Exteriors for the great services we received from your company on our windows. It was great from the marketing presentation, the estimate, the measuring, to the crew that did the installation of 11 windows. We are very pleased with all the windows, but especially, the big garden window in our dining room. We have received many compliments from friends on this window and we love it. Overall we feel we made an excellent choice in selecting Harley Exteriors to do the job.

Good. Then confusing. Bad. Upsetting. Awful. Dirty. But nice looking-mostly. If we were not around as much as during construction as we were they would have put on the wrong shingles, twice. And they would have just replaced the shingles and not the wood underneath as they agreed to in the contract. Poor communication within the company; often blaming each other and Alan (sales Manager?) stated that they fired a person (Nate) who he said gave us wrong information - they did not fire him. In fact he showed up to take pictures of it post completion. Preformed work that was NOT in the contract, incorrectly on the structure/ support of our roof, and then threatened to place a lien on our house if we did not pay for it. The roofing crew ripped our gutter off our house over our entrance and then Harley offered not to fix it out of their pocket- but out of ours for $800. We feel that they are completely responsible for replacing the gutter. We still have no gutter, they also shattered our front lamp, and who knows how the alteration to the structure of our roof will hold up over time. But -please buy from them so they will remain in business -so we will have our double life time warranty. I read the reviews and what I have come to realize is that they are known for their windows- not roofing. Hopefully they will tend to these issues within their company as it is embarrassing to have such an awful story to tell about a business we researched and felt confident about. I wish I could hire them again and have a different experience.

Was a fabulous experience from start to finish. Quote was accurate and work was completed in a timely manner. Everyone I worked with were thorough and able to answer any concerns or questions I may have had.

The Harley Exteriors roofing team did a great job putting a new roof on our home. We knew it would be a big job replacing cedar shake with composite shingles, but they brought a good sized crew. They tore the old roof off in one day and finished the entire roof in three days. The fit and finish is very good - truly a great improvement and a quality product.

See above. Company didn't show for appointment for sales bid. Can't do business if they don't show up. I will use another company.