Harley Exteriors Inc

We had several windows that needed to be replaced, and since we had received calls from Harley Exteriors about free estimates, we figured we'd have them come out. The salesman was punctual and knowledgeable, but would not leave our house with out a yes! He was at our house for at least 4 hours -not leaving until after 11 pm -offering us several discounts until we felt like it was a fair price. They were then slow on communicating with us about the date of installation, and then the day of, I had to call them because they were late. Come to find out, there had been a mix up on their end on the date, but they were able to find another crew to come out and do the job. The installers were professional, friendly and got 8 of the 9 installed that day. One of the windows was ordered in the wrong style, but they were helpful and willing to work with us to get it right. About a month and a half later, the last window was installed. There was some damage done to two of our window sills, but the installer fixed them with putty and was willing to come back if we weren't happy with the fix. The windows are beautiful and have a great features, just wish the process could have been less stressful.

Our experience with Harley Exteriors was nothing but courteous and professional. True the sales appointment was a bit long and involved, but I appreciated the salesman explaining the difference in all the different types of windows on the market today, We had already had one company out to give us a bid and even though it was lower, that salesman didn't seem to have the knowledge of the product he was selling like Harley Exteriors salesman did. The installation took place within the time they had quoted us. The installers were very professional and made sure to tarp all the floors inside so not to leave a mess. Also, enclosed their work area inside to keep the saw dust contained. We are totally pleased with our new windows and sliding patio door. I will definitely recommend Harley Exteriors to anyone looking for window replacement.

The time we took with the salesman was very long, annoyingly long. But the now the windows are done and we are very happy with then. The installers were here when they said they were going to be here and they only took 2 days to install 14 windows, 2 sliding glass doors and 2 skylights. We are already noticing a huge difference in heating our house

They have been amazing and patient through the entire process.

My husband and I saw Harley Exteriors at the spring fair in Puyallup. We signed up to win a prize and have them come out for an estimate. The sales person came all the way out to Kitsap County, he was punctual, knowledgeable and very understanding of our very busy children and dogs. He pointed out how bad our windows actually were and agreed that a new and safer slider was needed. The original quote was to high for our budget, but Harley Exteriors worked really hard to bring it down to a manageable cost. We received 17 brand new windows and 1 sliding glass door. The installers worked fast and efficiently and got the whole job done in one and a half days. We will defiantly recommend Harley Exteriors to our family and friends.

Excellent. Will definitely use them again.

great, We love our new windows. Everyone we have worked with at Harley Exteriors has been professional and helpful. Our sales person was great as well as the install guys. We especially love our giant living room window and our slider!

We were surprised by the roofing shingle technique. We made the decision to pick a quality product along with the lifetime guarantee for our home. The installation was faster than anticipated and very quick! We live in a windy area and are not worried about the next storm, now with our new roof.

The whole process was painless. Much attention was given to measuring, so we knew the windows would fit perfectly. The install only took one day because they sent a large crew. It was amazing to watch what goes into changing out windows. They cleaned up everything before they left. The windows are fantastic. We already have the benefit of less road noise, and we know we'll have a lower energy bill next month, too. Highly recommend these guys

They were punctual, professional and the product is high quality!

The salesman who originally came out was punctual, knowledgeable, and friendly. He had an extensive pitch, so if you do this, allow plenty of time. I didn’t mind, as I didn’t know anything about new windows, so we asked him a ton of questions. He understood that I wasn’t buying that day, and although he went through the typical pricing reductions during the pitch, he didn’t pressure us to purchase that day. Office staff then followed up with us about once a week. I was waiting for some money to become available, so wasn’t ready to give the green light. Some of these staff were a little pushy, but not obnoxious. Once I decided to go with Harley and made an appointment with a second sales person, I got a Regional Operations Manager. He was also very knowledgeable and friendly, and provided us with additional discounts until the price was where I felt I could afford it and feel good about the purchase. The next person to visit was the guy that took all the detailed measurements and planned the installation. Again, prompt, knowledgeable, and polite. My windows came in even earlier than the promised, they scheduled my installation for three days from then. The team of installers was polite, prompt, and knowledgeable (sorry for the repetition, what can I say? They were consistent!). They installed all 23 windows in less than a day, double checked their work, cleaned up inside and out and were out the door by 3:30! I’ve checked every window and they are consistent with the quality of window that was originally demonstrated for me. I am very pleased with my experience with Harley Exteriors.

Very well. Looks great. Took just a few hours

It went well in terms of workmanship, scheduling and the overall experience.50000

Begin working with Harley Exterior on two applications over six months ago, final installment in a week. Wife loves her new windows and up grade. This winter is suppose to be a very cold one I look forward to saving on my heat bill.

The windows were custom made and took a while to order, but we were kept informed. They were very good at accommodating our schedule and arrive pretty much on time and notified us when they got a little lost and then came less than 15 minutes later than expected. No problem. The installer did a good job and was done in about 6 hours or so. We paid the second half at that time and received a packet in the mail a little later with all the info. I did not rate price since I am not overly familiar with pricing of comparable companies. I think it was at least a little over the average as they windows were basically custom and it came with a lifetime transferable warranty. If we need to replace other windows we would definitely talk to them about the project.

Harley's installation team were fantastic, quick and very professional. I love my new windows

The sales person was quite persistent but not pushy. I needed five windows replaced and revealed my budget. After lengthy negotiations, we reached a price well under my budget, and moved forward with all the paperwork. After a couple of weeks, I haven't heard anything which prompted my call for status. I reached the project manager and was provisioned with measurements scheduling, a choice of installation dates, and a set of instructions prior to the date. The installers arrived on time and finished a superb job replacing all five windows the same day! The installers were quick and efficient and was open to any questions. I am one happy customer and recommend Harley Exteriors as your windows installer/replacement contractor.

From beginning to end of project Harley was superior. My roof was at the end of it's life and now I have confidence that it will keep my home protected for a long time. From picking out the materials to financing to actual roof placement my interaction with Harley employees was very positive.

The sales tactics used by the salesman were a bit tedious and it took a long time (about 2.5 hours), but eventually after several high-price offers we did come to a mutually acceptable price that was within our budget. The salesman was kind and professional, but I would have given a higher rating if the sales tactics/presentations were not so long and involved (it felt a bit like a used car sales pitch) and it was fairly high-pressure ("I can give you this deal today but only if you agree to it right now"). The window installers were quick, professional and respectful, and the customer service/project management was responsive and answered questions quickly. Overall we are very happy so far with the windows themselves; they are very high quality and have significantly improved the insulation properties and eliminated the condensation and heat loss issues with the old single pane windows they replaced.

We had windows replaced throughout the house. The sales rep was very knowledgeable and polite. He to this day answers all my questions. I'm very happy with these beautiful windows. The installers worked very quickly and still did an excellent, clean job. Once they were gone you couldn't tell anyone had been there. One of the windows came off the truck with a crack in it and they immediatly sent a new one. No problems there. They were on time which is important to me.

Sales and installation were great. Very satisfied so far. Four star rating instead of five was due to the high price, but we accept that. Would recommend Harley for replacement windows

First of all, I'm NOT a fan of the sales process in this industry, but I feel that we got a fair deal on a very high quality product, when it was all said and done. We had some unanticipated delays at the factory, which was frustrating, but not a big deal overall. The installation was great. Really respectful and efficient crew.

No work was done - we called them to get a quote, and got a 3 hour sales pitch instead. After an hour of "No, sorry, we're not interested in signing right now", he kept lowering the price and calling his boss to "check on if he could apply another promotion" (while monologuing about the quality of the windows, transparently for our benefit). So the price for 5 windows went from $10,000 to $5,800, and my wife (who can't resist deals) folded and we said we'd do it. ...but then after he left, I spent some time investigating the estimated cost efficiency savings, and came up with a number 1/20th of their estimate, so we called back and cancelled. There were several parts of the sales pitch that were very misleading; namely: - Their estimate of 10 year energy costs assumed a 14% year over year increase in gas prices. This is based on an article from 2005 back when natural gas experienced a temporary spike - natural gas prices are *lower* than when that article was written, but they're still using a number they have to know is wrong to make their windows look like they save far more money than they really will. - While new windows might pay for themselves in some climates, they certainly don't in the pacific northwest, especially without A/C - but "pay for themselves" was a line he used over and over. Our expected savings were $66/year for $5,800 in windows (which would probably be completely eaten by the property tax increase if the property assessor sees we have new windows) I have never had a more tiring sales experience in my life, and would not inflict a house call like this on anyone I care about.

Workmen were prompt, friendly, efficient and extremely careful. The cleanup was superb! The quality of the workmanship and the windows/doors installed is superior. I am very happy with the work and will definitely use Harley Exteriors for future upgrades and repairs.

Terrible. The sales guy sat there with his cutaways wasting my wife's time for apparently an hour before I got home. When I got home I let him talk a bit and realized this was part of some never ending sales pitch I told him he had 15 minutes to finish up. At this point, he said he couldn't possibly do that and would need to come back. He flat our refused to give me an estimate even though (as far as I know) he had already done the measurements. I had to throw him out of the house so we could sit down to dinner on time. First time I've ever had to handle a contractor that way.