Harley Exteriors Inc

I met harley exteriors a while back through a canvasser coming to my door. My roof had had shingles that were missing. I asked them to give me a call for a free roof evaluation. Harley came out and sales rep answered all my questions and explained everything, and we eventually landed on a quote that I accepted. Install for the roof went great. They installed during August the install crew did a great job and cleaned up great. The roof has been great, so far.

We met an Harley Exteriors representative at the Seattle Home show. Once we contacted them for a consultation, the staff was professional and thorough, and the price more than reasonable. In fact based on their inspection, demonstration, price point and payment agreement, we decided to replace ALL of our windows! The project took exactly how long they had estimated. The windows look great and the house has been more comfortable since.

Perfectly. Got an outstanding product, from an outstanding company.

We had an excellent experience with Harley Exteriors. The design consultant helped us get a great price on high quality windows. The project manager worked closely with us on the scheduling of the installation of the windows. He was very responsive and kept us in the loop throughout the entire process. The installation crew was courteous and professional. The windows look great. We are very happy that we went with Harley Exteriors, 10/10 would hire Harley Exteriors again.

We had Harley Exteriors re do our roof. The experience that we had with them was great. The sales person that came out was very nice, and spent hours with us to make sure that all of our questions were answered. The installers were professional and polite. The whole thing was done a lot quicker than we expected. The guys cleaned up everything, including some debris from a tree, and left the work area spotless. Our new roof looks great, and we are looking forward to the winter.

Well admin side of the company leaves a lot to be desired. After I signed the contract to get everything moving. I no longer felt like a customer and was given false information regarding working weekends. I work for a Commercial General Contractor and its difficult to take time off in the middle of the week. I asked about doing install on a Friday and Saturday as I could not guarantee I could get the time off. I was told yeah we work weekends. NOPE the PM assigned to me James wouldn't even try and see if the crew would do a weekend wouldn't try and work with my schedule nothing. So between sales and project teams there seems to be communication problems. I felt like it was there schedule or nothing ( oh re-precautions from my own job could possibly happen too - thank god my company worked with me). Harley felt it was going to take two days to do the install. Of course right in the middle of the work week. Then a family emergency happened on the install crew side - it happens. After I worked to get time off they didn't have a back up plan until 2 days after the call on Sunday evening- install was Monday Tuesday. I went to work. There plan was another crew the following week. I agreed so I could get the windows done. But I mentioned one day would have to be short has I had a prior appt. James came back and said that they would come with a larger crew and get it done in one day. WHY was this not offered the first time around. I would have been much easier to work with on that. The larger crew was two(2) guys! Got it scheduled then I was given a time frame as to when they would arrive. I asked why not an exact time give or take a few for traffic. I got told "we cant predict traffic" by James PM. UM.....there are apps out there that let you know when you should leave so you can be places as early as 15 mins before the designated time or more based on traffic ( Hello Waze)! SO Excuses... those don't work for me not even on my jobs sites. The two man crew showed 15 mins before the end of the window of time and got started right away. Made sure they cleaned up after themselves and laid drop cloths down everywhere. They managed to be done in 6 hours. I am confused why the other crew was going to need two days but this one did not ? SO as far as the admin side of the company they left a lot to be desired and I was not very happy with them and still am not after getting in touch for a quick service that should only take 10 mins or less. HOWEVER, as far as install goes. The crew was great as I said they cleaned up their messes and laid cloths down. The install was done very nicely. I am still extremely impressed with the remodel of the french doors and side lites being replaced with an 8 foot slider. It came out way better than I thought with the new threshold and transition as well as the siding they replaced with J Channeling. The guys were very very polite too! Even the windows finally give that finished look to my house that it should have had to being with. My house all around looks better. If I did hire them again it would be because of the install crews ( the original crew lead that did measurements was very polite as well and helpful for getting the french door set up to be replaced properly) but it would not be because of the admin side. It bothered me that I am willing to pay more money for better windows that will last longer and all ready paying for themselves with the most recent heat wave; instead of going through my power company to see about their program and got the service I did from admin at Harley. I would probably recommend the power company route first if just replacing windows and your are ok with the typical window and if that is the better option for you budget wise. Or friends that work construction and know how to install windows properly. If you want better windows like the Euro-vinyls I got, then yeah go for it just make sure you get everything in writing including whatever the salesman says outside of the contract. I really truly thought it was going to be a good experience all the way through. I just dread having to call them now or when I see their number come across my phone. Since its a life time warranty on every piece of the window I can only hope things will get better on the admin side of the house. I just caution so no one has to deal with what I did.

We just had Harley Exteriors replace windows in our home, all of them custom sizes. While the salesman was a bit pushy, as most sales experiences tend to be, he was also extremely knowledgeable, and made sure to talk about the things that mattered to us. After that, the windows were ready for installation several weeks sooner than we expected, the installation crew was professional and quick to get ALL of our windows installed in one day, and the customer service team has been kind and VERY responsive through this whole proces

The sales person laid out our options and explained everything to our satisfaction. The installers completed the job on time. They very conscientious and made sure they keep things clean, and did not leave until I inspected and operated every window. The completed install looks very good and the windows work very well.

These guys were VERY PROFESSIONAL, COURTEOUS, THROUGH, & TIMELY!! The Best looking Roof in the Neighborhood!! We also had our windows replaced by Harley...& noticed significant cooler temps so far this summer..... EXCELLENT JOB HARLEY EXTERIORS!!

We had a good experience. The sales team was able to show us many options and provided knowledgeable answers to our questions. We selected a premium product the was one of the more expensive options, but it comes with a great warranty. The project manger that scheduled our roof replacement did a good job of communicating when a change had to be made. The crew showed up on time the day work was to begin. The crew was very professional. They spread out many traps to contain the debris, protect the house, and protect the flower beds. The roofers were able to remove and replace the entire roof, clean up the job site, and haul away everything in one long day. The roof looks great, and my neighbors also think it looks good. Thank you. Scott

Our roof was in bad sOhur shingles were coming off all the time and my husband got sick of having to always repair it. We called harley exteriors because we wanted it done quickly and to be worth it. The warranty was a selling point for us. We love it

We had harley exteriors out after our roof needed replacing. They were wonderful. The sales rep answered all my wifes questions and helped us understand why we not only needed a new roof, but also the warranty. It made sense. The installers were quick and our roof had been great since.

They wouldn't stop asking me if I was married or not, even when I told them I didn't think it was any of their business. They told me that the better business bureau suggested asking such questions. I hung up, which was rude of me, sorry.

We signed a contract with Harley Exteriors, but cancelled it within the 3-day "Cooling Off Period" provided by WA State Law. Why? The sales/estimator rep, Jeff Rice, applied very high-pressure tactics worthy of a car salesman. Much of the offered "discounts" were contingent upon signing a contract during the first visit, otherwise those discounts would disappear. We had scheduled several estimates from other Angie's List referred contractors, and definitely wanted to compare bids before making a decision. Although Jeff did a reasonably-thorough evaluation of our roof's condition, he also provided inaccurate assertions about the guarantees of the different levels of shingles, as well as "spitballing" venting requirements. Jeff also used questionable methods to get us to buy into his sales pitch, which really left us feeling uneasy. The next morning, I looked more fully into the reviews on this site, and found ones citing the same concerns as we had. Fortunately, we were able to follow up with another A-rated company, and enjoyed a 200% more professional experience. We ended up saving approximately $14K on our project. To be fair, Harley Exteriors does offer a very high-quality product, Certain-Teed, which is the "Gold Standard" of roofing materials here in the Pacific NW, and I imagine their installers are professional. However, if you are considering Harley Exteriors, I highly recommend that you schedule them to provide their estimate ONLY after you have received completed bids from one or more competitors. Thus armed, you'll be able to consider HE's bid without being strong-armed by their estimators, who are no doubt trained by the company to behave in this manner.

They did a good job on my windows. will use them in the future

We had bought a new house. While seeking out insurance, we were told it wouldnt happen without a new roof, so we found Harley exteriors on good and gave them a call. The sales rep came out and he was very respectful of our house and some of the things we were asking for. Our new roof looks great and I will recommend Harley Exteriors to anyone who asks.

They did an excellent job, it’s pricey but good quality and good warranty that comes along with the products. Excellent crew and excellent customer service.

We had harley exteriors replace our windows. Our old ones were old and single pane. With the winter coming up, we had these replaced so we wouldnt have to worry about our heating bill going up. They were quick and cleaned up for the most part. Would recommend because the window have been fantastic.

The project was performed in efficient time with a minimal crew. All crew was respectful and diligent.

Installed 12 windows and a sliding door in just one day; the crew was on time, professional, and helped get a few things out of the way. It’s been 2 weeks since the installation and they’re all looking pretty good. I love how they were available just about any time of day for us to call. Our rep made it really easy for us to make a deal and see it all go through smoothly. I will be suggesting Harley Exteriors to all our family and friends with no hesitation!

I love my new windows! I've had them for a month. My heating/cooling runs less. The windows don't get hot in the sun. They look terrific, much better than the old windows. I even love the locks on the doors and the sliding windows. The installers were done in two days and left my property immaculate, which was amazing considering they worked until after dark. If I'd known what a difference they would make to both the look and the comfort of the house, I'd have had done this years ago.

I met harley Exteriors at a home show and eventually had them out. They looked at my windows and knew I needed new windows. They were older and needed to be replaced. I Was impressed byt he presentation and decided to purchase. The install was great! I worked the day of install and i didn't even know they were there. Would recommend.

Sales representative and customer service were exceptional. Installation was completed efficiently and on time.

Sales representative and customer service were exceptional. Installation crew worked very quickly and efficiently.

The folks at Harley were efficient, knowledgeable and professional every step of the way. The install team got in and right to work and were complete much sooner than I expected. Our old gutters needed cleaning a few times a year and were starting to pull from the house. Now I have the LeafX system installed professionally and NEVER HAVE TO CLEAN GUTTERS AGAIN! For the first time, I kind of look forward to the rainy season. And it came in a color that was a match to the trim of the house. So I now have a clog proof, seamless and near maintenance free system.