Harley Exteriors Inc

We just complete round 2 of 3 for our windows. Everyone has been amazing to work with and we love all our new windows. They make it easy todo in different phases so you’re not overwhelmed. Thank you Harley Exteriors!

Good. I love my windows. I was a bit skeptical about the quality that was promised but so far they are exactly what I was told. The sliding door is FABULOUS!!!!

Harley Exteriors installed new windows and a sliding glass door for our backyard den. Their work greatly improved our space. They were responsive to small issues and we plan on going with Harley in the future for other parts of the house. I would definitely recommend their services to anyone looking to install quality windows.

Just had our roof replaced and Harley did a fantastic job. The roof is beautiful and now I do not have to worry. They cleaned the site after the job was done and I am very happy with everything. Thank you!

They were thorough, clean and the roof and skylight look fantastic. the product has such high quality we are extremely pleased with the experience, that we definitely recommend to anyone who needs a roof that they should go with Harley exteriors.

April 5, 202 Harley Interiors Dear Cameron: Thank you for the opportunity to provide feedback on the Harley Interiors Window and Sliding door replacement project which your team completed for us on March 25, 2020. Everything from the sales experience, to the accurate measuring and the final window replacement was top-notch. I was a museum director for over 43 years before retiring a year ago and have very exacting standards for work and reliability. I wish your team members had worked for me, they were efficient, and their workmanship was excellent. I would recommend your business to anyone who wants to obtain replacement windows and doors. Your team salesperson was very knowledgeable and friendly and provided us with a lot of information about the windows and doors that we were considering. We chose a financing option that was an easy and convenient experience. The team that came to measure for the new windows and doors a few days later was led by the supervisor of the actual installation group that was to do our windows. He consulted with us about replacing window trim and measured everything accurately. He also described the window installation process completely for us. A few weeks later, the installation team members arrived on time and went right to work. They asked questions and provided help moving furniture and ensuring that areas of our house they needed to enter were kept neat and clean. They wore shoe protectors when entering our house and were very respectful of our being at home while the work was done. They cleaned up everything including a final vacuum of our carpets in the affected areas and policed the exterior of our home for any debris. The windows have been installed for two weeks now and we have noticed a real difference in the heating of our home as well as a marked reduction in exterior noise. Your windows and sliding doors work extremely well and we are very pleased with the outcome of our purchase and your work. Best wishes, Bruce E.

They were clean, prompt, polite, and answered all our questions. David and his helpers did a great job. The bedroom is warmer now. Harley Exteriors windows are a vast improvement over the previous windows.

Company utilizes pressure sales on consumers. Following a review of the project, sales rep will ask to sit down and go over the bid. Prices are super high to start, then they pull a letter out from the company president, and have you read it. Basically, the letter states that if you commit to the bid today, you will get a substantial discount off the price just presented. Even after seeing the discounted price, you are talking about ten's of thousands of dollars. Who does this? What moron of a president will threaten his sales people with dismissal if they don't give potential customers time to think about a bid? This is totally insane. On top of this, they would not honor a No Sales Tax promotion, stated on the front page of their website. Please do not even allow Harley Exteriors to bid on any project. They will cost you at least twice as much then any other contractor. Please submit all pressured sales tactics complaints to the BBB. Companies like this need to be driven out of business.

I had Robbin come out and replace most of my windows. My front windows, which have an ocean view, give me such a beautiful and clear view of the ocean. Robbin suggested we put 2 solid and 2 lower vented windows to have more airflow through the house. But I can see the shipyard much better now with Harley Exteriors' windows.

The roof is well made and the crew made an effective team. They cleaned up the job site very well with the acception of a few pieces of insulation stuck in my garden and a few nails left behind. The only negative is they were not mindful of my garden and crushed some new spring growth.

Joel came to the home and did a very thorough inspection, showing real-time pictures of the mold that was growing and the leaks in the roof. While one often questions the urgency of a situation and feels pressured to make a purchase, seeing the actual mold and the water leaks provided true evidence of the necessity. While unexpected snow days and record-setting rain pushed the installation day out longer than expected, I was in touch with the crew so that I was kept posted on the work days. A crew of 8+ showed up to my house on a holiday and got to work right away. Considering the size of my roof, the fact that 95% of the work was done on one day was impressive, as I did not have to live for days with tarps on my roof or have banging taking place above our heads for more than one day. In the end, the roof is beautiful and of outstanding quality, and the warranty means I will never be dealing with this again.

Mike came out and was very personable. He treated us like family. He was really knowledgeable. He didn't pressure us or anything. All of our windows were done and look great. Now it's warmer in the house, quieter, the windows are clearer, and it added value to our home.

This company puts potential customers in a high pressure sales environment and paint ls a very bad doom and gloom scenario that makes people think they have no choice but to get the work done. Then they up sale you on everything because again, if you do not do it you will just need to replace your roof again within a few years or you will not be able to sell you home and an inspector will make you redo the whole roof which will be worse and cost you more money. Or mold will grow in a very short period of time and spread throughout your house getting you sick and costing more money. And while the sales person was nice (because they are trying to sell you something), they were not all together honest, which was disappointing. They told us they were calling the owner (it was at after 10pm at night at the time), to get a code and do something for us. Found out much later it was not the owner at all, it was the operations manager being portrayed as the owner so it was all a lie and just part of their gimmick to rope you in. If you go and have another company price out your roof you will likely find you are being extremely over priced and will pay 3-4 time what it should actually cost you. If you try to change your mind, even before any services or work has been done to the house or before any loans are final, they threaten you and say too bad we are doing the work anyway whether you ant it done or not. And if you do not, we will put a lean on your house and you will not be able to sell it until we get our money! Even when you tell them after looking at the costs you cannot afford it their reply (Jennifer the Financial manager and their operations manager) just said yeah that’s too bad but we are still going to do the work whether you want it or not. So I warn anyone thinking of doing business with Harley Exteriors Inc. they do not care about their customers, what your personal situation is or weather you can actually afford to pay the note (even if the bank approves you for money). For them it is all about the money, that is all that matters to them. Your money at a ridiculously profit and at the expense of you and your families overall well being. And to top it off, I am an active duty service member for 26 years that protects their rights, and this is their thanks! Way to go Harley Exterior, great way to treat people, take advantage of them, then force them into a arrangement they are not happy with or can not afford! Stay away from these people!!!!

Jeff was awesome, helpful, and clear. He was comitted to helping us understand the quality and process. Even our Uber driver noticed our roof and was impressed! Our neighbors also come by to ask us about it. We'd absolutely do business with them again, but since it has a lifetime warranty, we may not have to.

Once we actually scheduled the 2-day strip and replace of a new asphalt roof, the 6-man crew worked well and efficiently together. They laid down tarp, stripped, nailed in new roofing in smaller teams and even repaired unexpected roofing board that needed replacement and still met the 2-day deadline. The sales manager also prepared us in case they found rotted roofing board and what the additional expense will be. The double thickness compared to traditional roof shingles is more expensive but will keep off roof moss longer and provide durability against high winds we get in the area also providing low maintenance for us. We also learned all this from our sales manager. Great job, Harley!

We had old leaky metal windows. So we contacted Harley Exteriors and had them install all new windows. We were happy with the service so we called them back after a few years and decided to get the roof done also because it was leaking. They delivered the materials then came out and replaced it. Everyone was respectable and did a thorough job. So we're very pleased with the results!!!

in-home estimate and sales experience was great! Jeff was very knowledgeable about every aspect relating to our roofing project, not pushy, and sold us an excellent quality shingle. The materials delivery and roofing crew were prompt and professional, and the enire rip and replace of our roof, including the installation of the ridge vent, was done in a single day.

have been searching for at least a decade for a company that could make my window replacement project possible. When I found Harley Exteriors I was beyond excited. Not only did they provide a fantastic project experience, the price was even more amazing thanks to the awesome lending programs they offer. From the minute they showed up to the minute the left, the crew was polite, efficient, respectful of my home interior and took extra care to keep my home as clean as possible during a huge replacement project which included 17 windows and 2 sliding door sets. Did I mention the awesome warranty? No fake news here folks...... Harley Exteriors IS the real deal!! Rosie from WA

The work was done as expected and the windows look great.

It went very punctual very neat and clean and the windows were above my expectations 14 of them

The salesman stayed for over 2.5 hours until I had to cut him off and ask him to go! He started out nice enough but then started talking to me like it was a lesson and making me respond to a bunch of “questions” that were part of his pitch. When I started to see that their product wasn’t right for me (ie all hardware is white, no other options). He kept saying “so I hear you saying that you’d be interested if the price was right” ... and I had to get quite forceful saying no, it just wasn’t the right product and he kept trying to sell me on a new pricing deal and get me to agree to the work - even trying to hand me a pen and contract! He had another guy with him who was in training and it became increasingly uncomfortable as I tried to get him to finish and leave my home. It was awful.

The high pressure sales pitch can be overwhelming. That same pressure is also used to change schedules, avoid doing a complete job. The crew was great but sales and management have no idea, in my opinion, on how to interact with customers or potential customers without being condescending or just plain threatening. My advice is to stay as far away from this company as possible. Don’t get coerced into overpaying for a product or services readily available elsewhere. I had not considered writing a review but recent interactions with Harley have become very adversarial, no one should have to experience that after paying 10’s of thousands of dollars. At least they are consistent.

We had an excellent experience, start to finish! We met with their sales representative, who was very thorough and helpful. We did not feel pressured to commit to any more of a project than we needed - about 5 windows replaced due to mold accumulating between the double panes. They were more than willing to meet with us in the evening and on weekends which was extremely helpful because we both work. They were able to schedule the work in a timely manner and it was executed professionally - the crew was on time, polite and cleaned the site when complete. They protected our floors and walls and other than brand new, beautiful windows you'd never tell they were there. I was happy to hire a local company and would absolutely hire them again if/when I need windows replaced.

We got new windows from Harley exteriors November 2019. They were quick friendly and thorough, we love our new windows and would return to them for future projects.

work went ok but communication was lacking. they did extra work without getting it approved first or showing me why. They did not do the job which was quoted and charged a huge premium on the extra work.