Fast Water Heater Company

The overall experience was great. I told the whole story in the space describing services performed.

The service turned out well. The price was average but the service was great. The technician was wonderful.

The service turned out great. They were quick to respond and quick to repair the unit. I was quite pleased with how responsive they were.

The service turned out well. They came in and fixed it right away and everyone was happy.

We had FAST install our Hot Water Heater about 10 years ago (also excellent service) and it has run perfectly during that time. Around the 1st week of November we started having issues with the T&P valve allowing water to escape and pool under the tank. After calling FAST, they promptly came out to investigate. They found out the water heater was in good working condition, and that the problem was with the expansion tank (mounted on top the water heater). Sure enough, once the old one was removed and new unit installed, the problem went away! No more water on the floor! :-) It was nice to have a $380 fix instead of needing a new water heater!! Thanks again!

Overall, I am thrilled with the experience, and if I have any future needs I will definitely use Fast Water Heater again, and will recommend them to friends. They've earned my trust. I first contacted them late Sunday afternoon, and based on my need (water heater was still producing a small amount of hot water, no leaks, etc.) they were able to get someone out the next day, with an estimate of 3-5pm. Dennis called ahead at 3pm to say he was en route, and arrived at approximately 3:10pm, which I consider to be quite prompt given the 2 hour range provided. He was polite and cheerful throughout, and was happy to remove his shoes at the entryway at my request. He asked me to show him the water heater, asked me a few questions to diagnose the likely problem with it, presented me with options for how to address the problem assuming the diagnosis was correct, and then got right to work verifying the problem, for which his initial diagnosis was indeed correct. He was fine left alone working on it, but still happy to answer questions and explain what he was doing when I was curious. The entire thing was wrapped up and completed in slightly over an hour, and an hour after that (after the water heater was done warming up a fresh tankful of water) we were back to enjoying having a steady stream of hot water in our house.

They were professional, friendly, and fast. We were pleased with everything they did.

I contacted Fast Water Heater via their website and was promised a follow-up by Monday. They called first thing Monday morning and were able to come out the same day - between 1:30 and 3:30pm. I received a firm quote for the job over the phone with the caveat there could be further expenses for add-on items (expansion tanks, valves, etc). My installer, Jacob, called at about 1:15 to say he'd be there at 1:45. He did the job quickly and neatly, explaining all details of the job. I needed a new expansion tank and he gave me the cost up-front before proceeding with the work. I was really impressed with the level of service provided and the quality of the work. The price was more than reasonable - less than I paid for a similar job back in 2005. I highly recommend this company!

I called Fast to replace an existing tankless water heater that had failed. I gave them the model number and told them the plumbing fixtures and the gas line were already in place, I simply wanted a new unit installed. The Fast phone rep quoted me a lowball price for a new tankless water heater and for the install work. I had read reviews from numerous customers saying that Fast had a tendency to add extra charges and costs to the original estimate once they came out to do the job, but I went ahead and made an appointment for service because we had no hot water! Immediately upon arrival the service tech began by telling me that this job involved "way more work" than what he thought he was going to be doing. He launched in to a convoluted discussion of technical specifications and started saying that if this was the city of Redmond, this job "wouldn't pass" inspection. He then told me the price quoted was for a unit that "won't work in this location" and that the existing gas line (3/4 inch) would have to be upgraded to a one inch line to "bring this up to code". I told him that was ridiculous, that a city of Bellevue inspector had looked at the gas pipe size and found it to be adequate. This "gas pipe upgrade" was going to cost an additional $500 for 15 feet of new larger pipe. I told him that I had done numerous remodels and was familiar with honest bidding practices. He then said that he "might be able to work something out" and called his supervisor. After 30 minutes on the phone, he came back and told me that we would have to "upgrade" to a different, i.e. MORE EXPENSIVE water heater and that the charge to install that unit would be over $1000, but that he was giving me a "discount of $272. I asked him to explain what the "discount" entailed, but could not get a clear explanation. In addition, he told me his supervisor said we should upgrade the gas pipe size anyway to "make the new water heater burner run better". He showed me his technicians install manual to verify this additional cost for installation. While looking at this manual I also saw the cost for the install on the unit the phone rep recommended was the same at $1000. When I asked him why I was quoted approx. $329 over the phone for one unit and now $1000+ another unit, plus a new "upgraded gas line", he became apologetic and told me that a "mistake" had been made. I now felt I was getting a total run around and that their sales practice was a scam. When I asked why he didn't me give a written estimate, he told me he didn't want me to "wonder what he was doing for all that time sitting in his truck " and that I might think he was doctoring the numbers. I told him I didn't appreciate him giving me the run around, that I thought the entire presentation of cost upgrades to "bring this up to code" was a scam and that I wanted a written estimate. This whole experience made me very angry. Would not recommend or use Fast in the future. I called Foxx plumbing. They sent out an estimator. He was polite, professional, clear and gave me an excellent price for a job the same day. I recommend Foxx plumbing. '

Quick, clean and professional service all the way

(See story above) Fast replaced a 16 year old water heater updating the installation to code.

I called FAST to find out what they would charge to do the service bulliten and was told "159 for service call 250 an hour after that' Explained I had a service bulliten Ineeded a qoute for- phone person said again: "Tech will analyze thAt when he gets there.. 159 service calll and 250 an hour after that." I explained I would be happy to email them the service bulliten so they could give me an accurate qoute Call center reponse was "tech will analyze it after he gets there. 150 for the servce call, 250 an hour after that. I asked didnt it make sense that the tech MIGHT need to know what he was going to do before he showed up so he had the proper parts and tools? Thats not the way we do it" said the person on the phone. I infrmed them I had NO DESIRE to ever to business with them. The folks at Brennan Heating and air conditioning were most helpful and I would recommend them over FAST any day.

The guy came out and made it happened and then left. I would rate them A all across the board.

Found my water heater was leaking around noon. Looked up recommendations on Angies List. Called Fast Water Heater based on the good reviews. Jackie was very helpful answering all my questions, provided a rough estimate and verified they had what I needed in stock. Tom came out a couple hours later and took care of replacing my water heater. No high-pressure upgrades (the only one offered was a pan, which I went forward with). Total price seemed very reasonable based on seeing what other people have been paying. I would definitely recommend Fast and would use them again.

They came out promptly and after 5 pm. The person that installed the water heater did it by himself. I felt sorry for him. The estimate was under $1000 and the final cost was $1500. They kept adding $30 for pan, 50 for earthquake frame....etc. I would have appreciated a more realistic estimate. The way they did this it felt like a scam.

I had a tankless water installed. We decided to go with the tankless so that there was ample hot water for several hot showers in the morning. At the time, I asked the installer very explicitly, is there any reason we should NOT go with the tankless. He said other than it being more expensive, no. Since the time of our install, we have not been able to use the dishwasher. The heater is too far away from the dishwasher upstairs and since the dishwasher needs hot water on demand this was not a good option. It takes over one minute to get hot water to the sink. Today we had a plummer come out to provide guidance on getting hot water to the dishwasher, it will cost us another $1k to retrofit our plumbing to allow use of the dishwasher. I would have expected Fast water heater company to understand the implications to our dishwasher and be honest with us up front. We did call them a few days after the install to describe the problem and they simply told us they were not responsible for impacts to our appliances. And while I understand they are not responsible for our dishwasher functioning, I would have appreciated them being more honest with us and/or being knowledgeable enough to understand how if would effect the dishwasher.

They were great. The extra amount of money was because I ordered a specialize water heater.

The installer called to let me know he could arrive an hour early, which was welcome. He worked quickly to assess the situation, inform me of additional costs, and then proceed to replace the old water heater. He was fast, efficient, and professional.

In addtion to the difficulty i faced with getting them to respond "fast", i was also dissapointed with the quality of the instal. There were two shortfalls I can speak two: one, (may be trial) i was not home when they did the install, but I could see they dilled multiple holes through the wall for exhaust or drip lines, which thry wound up not ising, and just filled with silicone caulk. Asthetically, not very attractive, and calls into question shy they drilled the - did they think they need them, or did they drill in the wrong places the first time ( there are exhaust and drip lines installed, just not in those places) . Two, I spoke with the installer the day before he did gte work, and we talked sbout how ghe unit would need to exhaust to be code compliant. He told me it needed to vent at least a foot from sny doors or windows, and i told him that was not okay wigh me, and that i wanted the line run an extra three or four feet to keep it further from the door it would be next to. He said I didnt need to eorry about that because the unit burned very efficirntly, so ther was no chance of gas venting from the line. I told him ghat i still wanted ghe extra distance. When i came home after the install, I saw that he only went one foot fro the door. I regret now that I did not complain immediately. Based on my experience, I can not recommend Fast Water Heater.

Our installer Chris, arrived on time. He did a great job of explaining the process. He gave us prices for all the "extras" but was not pushy about it when we declined some of the recommended services. He did a quick job of removing the old and installing the new and didn't even wake up our sleeping baby! We also got to use and Angie's List coupon, which saved us some money. The whole thing was easy and painless. Highly recommend these guys.

No issues, great installation. Installer Rich was here on time, performed pre-work inspection, which revealed 3 code violations (plumbing code had changed in 12 years), which were resolved during the install. Removal of the old tank, and installation of the new one, took about 2 hours total. We opted for a 15 year, maintenance-free 50 gallon tank. Inspection paperwork arrived quickly, several days after the install from Fast, and inspection lasted all of 10 minutes with SnoCo inspector. I would highly recommend Fast to anyone, they made the whole process really easy. :)

They came out and did the work. We did not have any bad experience with them. They were in and out in a reasonable amount of time. I would recommend them. I would call them in the future.

This company practices giving VERY lowball estimates over the phone, and then when they get there they inflate the price a great deal, hoping that since you already took time off and waited around for them you feel kind of stuck and will go ahead with a bad deal.. BEWARE. This company gave me a bid over the phone of $1419 for a 50 gallon tank with "standard installation package" (which, BTW, seems to include nothing other than the water heater.) They asked me for the age, brand, make, and model number of my old water heater, so they knew at the time of the bid that it was 15 years old. They said there "might be additional charges if we need to bring things up to code". When the technician arrived, he spent 20 minutes totaling up what the charges would be. They tacked on $600 of charges to their phone estimate, $450 of which was to "bring things up to code", the other $150 was to replace a faulty overflow tank. This really made me angry, as they knew that I hadn't replaced a water heater in 15 years and would likely need whatever new valves and earthquake straps are required. While I was running down to the basement to tell them the model number of the old heater, they could just as easily asked me 'does it have earthquake straps?' "have you had any of the connections or fittings upgraded since it was installed?" Because if not, these items will add HUNDREDS of dollars to your estimate. Their estimate came in at over $2000 - more than a previous estimate of $1720 from a company who came out to the house to give a firm bid. I had thought maybe this company would come in less because of the bid they gave over the phone - no such luck. I was adamant that I would not accept the bid and was planning to have the other, less expensive company do the work. The technician got on the phone to the manager and somehow they were suddenly able to meet the price of their competitor. To the credit of the technician, he seemed a bit embarrassed by the low ball estimate and having to charge me for every hole drilled ($9.50 per hole!) and water connector. He did a good job installing it and it works fine.

I contacted the company via their website twice (12/5/11 & 12/7/11) for a bid on a gas water heater and they have yet to get back to me. I have not yet chosen a company to do the job, but it would be nice if they would respond somewhat promptly.

On Friday afternoon I discovered my hot water heater had a major leak. Since it was 20 yrs old I knew I needed a new unit. I checked Angie's list and then called FAST Water Heater Co. I spoke with John who explained my options on size and warranty. He also explained that since my heater was 20 yrs old many of the connections would be out of code. We agreed to a price and he told me he could get someone out the next day. I explained that we had 50 people scheduled for a Christmas party that night. John said he would call me back, which he did in about 10 min. He said he had rescheduled some appointments and a team would be to my home in a couple of hours. Two hours later, Brandon and Jacob showed up with a new water tank.. They were competent and efficient and had my new tank installed with appropriate code upgrades in about 3 hours. From start to finish I was more than impressed with the whole transaction. I would very highly recommed FAST to anyone in need of this typw of service. Additionally, I was never asked to write a positive report on my experience. Thank you FAST and thank you Angie's List for giving me confidence in calling them.