Drainage Masters LLC

They did an excellent job

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The first time I called Drainage Masters for a drainage issue they "scoped" my underground drainage system and offered a proposal which I accepted. I was NOT at my house when they came by to "scope" my yard. Work was scheduled; they came out & partially completed the job but told me there was a problem they couldn't identify & would come back. They said there was a blockage. (I later found out there was no blockage they had run into a large 15' French Drain) The second time I called about additional drainage issues & again asked them to scope my underground drainage system to identify the problem. When Steve (owner/estimator) & Jordan showed up they didn't have the equipment I thought would be used to see what was happening underground. I also showed Steve the original underground drainage plan. He told me these plans may not be correct. I rec'd a proposal of $4800 to do the additional work. Prior to accepting the proposal I emailed Drainage Masters asking to see a video of the yard scoped and rec'd an email response stating they had no scoping video & that I would have had to "order" the video scope. As I read that I began to wonder how a drainage company could make recommendations w/o knowing what was going on underground. I called another company who came out with a scope w/ a video camera, a TV which I could watch the scoping & a locator showing where all the underground pipes were. The scoping videos showed all pipes clear, no blockages or roots and the original drainage system I showed to Steve, was exactly what was shown. The suggested remedy Drainage Masters proposed would have not corrected anything & would have cost me $4800. I do not understand why a company called Drainage Masters would not have automatically brought the industry equipment to identify the drainage system & what was necessary to do the work right.

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They were responsive, professional, and on time. They were busy so it took a while to schedule the estimate and then to get the work done, but once they got there it was quick, clean, professional, and looks great. It took them less than half a day to install.

After a couple of schedule conflicts early in the process, Drainage Masters was able to free up some time to take care of my project. The crew arrived on time, introduced themselves, and assured that they would take good care of my landscaping. They said that I "wouldn't even know we were here" when they were through. They were right! The work was difficult, but the crew did it in a cheerful, professional manner. The were very careful to make the landscape look just like before. There were no lost plants or damaged hardscape. The crew cleaned up during and after the work. They would get an A++ if it weren't for the early scheduling issue. The early problem was likely due to a full schedule, probably more work than their crews could handle all at once. That said, this company definitely did right by me, and I am very happy with the work they did for me. Now that we have experienced repeated heavy rains, I noticed some other drainage issues in the back garden area. I will have Drainage Masters bid on a 'fix' for the areas that had pooling. Would definitely use them again.