No, we are not interested in moving forward with this quote. I have to say we are extremely disappointed and unhappy with the service we received. On October 10th, Nick came out and serviced our fireplace, and we actually left a very good review after that appointment, unfortunately from there on we have been unhappy. We had previously been working with Fireside to diagnose the problem we were having with our gas fireplace. We paid an initial fee for them to come out, they cleaned it and suggested a fix. The initial service fee covered us for 90 days. It was soon apparent that the fix they did was not correct, as the fireplace stopped working. Another person came out and said the fix was the wrong one and replaced something else. Again, the fireplace stopped working. A third person came out and said it was something else that was causing the problem and he made a 3rd repair. He stated if the fireplace stopped working it was most likely going to mean that the pilot light was actually the issue and we might need to replace it within the year. Again, the fireplace stopped working and we contacted them and were told the 90 days was up and we would have to again pay the initial fee for them to come out. Being very unhappy with their service we found Allred. We scheduled an appointment and Nick came out took a look at it, and he felt that it probably was the pilot light. He got the fireplace working, and we discussed with him that if it stopped working to call him immediately and he would move forward on replacing the pilot light. We talked with him about the remote we had and our unhappiness with it, and told him that we would like to see a quote to replace everything so that we could upgrade to a newer, user-friendly remote. He told us no problem. He also signed us up for the yearly maintenance contact, and we paid for October. The next day the fireplace quit working so we called Allred to let them know and asked for the quote to replace all working components with a new remote. Several weeks went by without any response. We contacted Allred again and was told Amy was out of the office with a sick child, as well as several other staff. Again, we contacted Allred when we hadn't heard anything, and was told everyone was very busy but Matt would get us a quote soon. When we finally received the quote it was for only the pilot light. My husband spoke with Matt on the phone and again explained that we were interested in replacing all parts so that we could have a newer remote. We finally received a new quote to replace all parts and an appointment was scheduled for December 9th. It took two full months to get a quote and an appointment! I actually told my Craig we should just cancel and go somewhere else since they are too busy to accommodate us, but he didn't want to do that. When Matt showed up for the appointment on December 9th, and I opened the door he didn't even introduce himself. Our experience with Matt was completely different than it was Nick. Nick was very friendly and we enjoyed working with him. Matt didn't hardly speak 2 words to us. When he let us know he was finished installing everything, we asked where the new remote was and he said there wasn't one. Well, then how do we turn on the fireplace? His reply, with the switch on the side over there. When we asked well how do we control the fan and the flame like we had before. He informed us we don't. When we said but we asked to replace everything because we wanted a newer remote, his reply was so do you just want a universal remote that will work the fireplace? Yes I guess so since we wanted a newer remote from the beginning, and the whole reason we decided to exchange all parts in the first place. Now we've received a quote for another $1000 to build a remote control? Does anyone listen to their customers requests anymore? We asked for a quote to install new parts in our fireplace so we could have a new remote that worked the fireplace. When we received the 2nd quote we assumed that's what the quote was for since that was the conversation that was had between Craig and Matt. Now we have a fireplace without a remote, and we are unable to control the fan or the flame like were able to do before. If we had known prior to Matt installing the new parts that there was not going to a remote, we would not have had it installed. We could have simply gone with the pilot light, saved us some money, and stayed with the remote we had. At this point I really would prefer that we had not had these new parts installed and saved the $1000 we spent to get something we didn't ask for. I really feel like it was a bait and switch type of deal. Going back to the maintenance agreement we signed up for and paid $20 for October, we have not been charged for November or December, so I feel that $20 was wasted, and at this point we are not interested in keeping that contract so please rip it up, continue to ignore it, we don't care, but do not charge us for any further months. In the future we will find another heating company that can provide the service we requested. Happy Holidays from two very unhappy customers, Craig and Cheryl Lovell