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Reviews
1.52 Reviews
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Showing 1-2 of 2 reviews
Jessica M.
Feb 2014
Hardwood Flooring Service
My issues were:
1. The call center made everything more complicated than it should have been. I am a busy person and don't have time for them to be the middle person when it's just as easy to talk to the contractor myself. Lesson learned. I had issues communicating with them which caused some delays with the contractor and the materials.
2. The call center was not prompt about returning emails or phone calls. I waited two days for a response on something and then I finally got a call back.
3. Since the people in the call center are facilitating home service projects, then they need to have knowledge of what they are doing. I was displeased, because they were unable to come up with a solution.
4. The way the call center makes their money is taking a commission from the contractor. As said above, I may as well have just called a contractor directly utilizing my Angie's List account. They clearly don't have the slightest idea on how to answer my questions when I asked about my buckling floor or water damage. Though the intention is good of what the center is trying to do, it did not save me time. I could have probably gotten a better deal too if I would have just gone direct with the contractor.
I would not use this company!
1. The call center made everything more complicated than it should have been. I am a busy person and don't have time for them to be the middle person when it's just as easy to talk to the contractor myself. Lesson learned. I had issues communicating with them which caused some delays with the contractor and the materials.
2. The call center was not prompt about returning emails or phone calls. I waited two days for a response on something and then I finally got a call back.
3. Since the people in the call center are facilitating home service projects, then they need to have knowledge of what they are doing. I was displeased, because they were unable to come up with a solution.
4. The way the call center makes their money is taking a commission from the contractor. As said above, I may as well have just called a contractor directly utilizing my Angie's List account. They clearly don't have the slightest idea on how to answer my questions when I asked about my buckling floor or water damage. Though the intention is good of what the center is trying to do, it did not save me time. I could have probably gotten a better deal too if I would have just gone direct with the contractor.
I would not use this company!
Jim H.
Jun 2010
Hardwood Flooring Service
The store manager at this location makes promices and does not follow up on them. The staff of 4 people there is only one idividual that works there that has any buisness working with the public. The store manager repetedly takes kick back money form there in house cut rate contractor and the amount of complaints against this manager that simply gets thrown out due to an aliance between regional manager and store manager that just dismisses any issues so that nothing is ever done to correct the problem. Lumber Liquidators used to be a great and friendly place to shop for your flooring project, what most customers do not know now is what goes on behind the counter. Any one in there right mind would never shop there or support them after knowing the amount of disrespect givin to there customers.
Licensing
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FAQ
The Home Service Store is currently rated 1.5 overall out of 5.
No, The Home Service Store does not offer free project estimates.
No, The Home Service Store does not offer eco-friendly accreditations.
No, The Home Service Store does not offer a senior discount.
No, The Home Service Store does not offer emergency services.
No, The Home Service Store does not offer warranties.