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Lake Ridge Auto Care
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
With 10 service bays, ASE certified technicians & managers, ATI trained counter staff and our AAA approved facility, we are prepared to meet all of your service needs. At Lake Ridge Auto Care, our goal is to provide our customers with great service, at a fair price. We understand that the best form of advertising is word of mouth. We pride ourselves on being able to return your vehicle to you in a timely manner, usually the same day and fixed right the first time. We will continually strive to better ourselves through continued education and also by listening to our customers' input/requests. Towing service provided by Churches Towing (703) 878-0770
Business highlights
26 years of experience
Services we offer
& tire sales. Auto service & repair, Auto repairs, brakes & alignments., coolant system, induction, injection system, inspection, maintenance, oil changes, power steering, tire rotations, transmission
Accepted Payment Methods
- CreditCard
Reviews
4.574 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 11% | ||
| 11% | ||
| 3% | ||
| 3% |
Showing 1-25 of 74 reviews
Hal W.
Apr 2019
They did the job that I paid them for. Its just in the process of doing the work, the mechanic probably accidentally broke the part (the cable that control the latch ) because I cannot open the hood. They have not told me about that, I found it out my self. when i talk to them they said that the cable linked from the hood latch was old. I think it was just an excuse for them to not to cover the damage. It was also adding insult to injury. they said that I have to pay for the part they they broke. I don't want to pay for something that they broke.
Kathleen B.
Nov 2018
I contacted Lake Ridge Auto Care and they told me to bring it by. They took in in fairly promptly for the amount of customers they had waiting. (it was the last day of November inspections) Turned out the nail didn't go all the way through. The mechanic pulled it out and they tested the tire for leaks, found none and leveled off the air pressure in all four tires. When I went to pay, they told me no charge! I've been going here for over 25 years. This is why I will always come back to Lake Ridge Auto Care. They take care of their customers.
DIDIER O.
Mar 2018
Repaired when promised
Tom B.
Aug 2017
.
Response from Lake Ridge Auto Care
"We want to thank you for taking the time to rate how your experience went, sorry to see that it did not go as well as we would have preferred. We hope to see you back again in the future. Thank you"
Diana C.
Mar 2017
Cesar greeted me with a smile, was nothing but courteous, called me with an update and had me ready within about an hour. He recommended other things I might need to repair in the future with no arm twisting. Very professional and a pleasant visit. Thanks!
Response from Lake Ridge Auto Care
"We are so happy to hear that Cesar was so attentive and thorough going through recommended repairs. Thank you so much for visiting us and giving us that glowing review."
Demetria B.
Feb 2017
There was one state when I felt like I was being overcharged, so I just got back and they were able to settle that.
Response from Lake Ridge Auto Care
"We want to thank you for stopping by to see us and for being such a loyal customer. I am sorry to hear that there was something that made you uncomfortable, but glad our staff was able to remedy it for you. Thank you for the feedback and we hope to see you again in the future."
Demetria B.
Feb 2017
They're close to our home and has given us good service. The price was reasonable. We keep coming here because we like it so much. They're very nice. They do certain things to add some special touches to make you say yes I want to go back to the dealer again.
Response from Lake Ridge Auto Care
"We want to thank you for being such a loyal customer and your continued support. It is our privilege to take care of you and your vehicle. Thank you"
Amy J.
Oct 2016
They have a nice complimentary shuttle either to go home or to a commuter lot for work. Extra time needs to be planned for because others dropping off their cars will need this service as well. I ended up needing the alignment (which I suspected). Service was performed timely and to satisfaction.
I have also had other car services performed here (including inspections because they have great weekend availability). Always professional, timely, and a good experience. Coupons are also usually available in your val-pac or similar mailings, which helps out. Their prices are pretty reasonable, though.
I have also had other car services performed here (including inspections because they have great weekend availability). Always professional, timely, and a good experience. Coupons are also usually available in your val-pac or similar mailings, which helps out. Their prices are pretty reasonable, though.
Response from Lake Ridge Auto Care
"We are glad that our complimentary shuttle service was so easy and convenient for you and that your experience with our staff was top notch. Thank you for taking the time to share your experience."
Carrie C.
Aug 2016
From the time I called the first time to when I picked up my repaired car, I had a consistent point of contact, Ricky. He was very courteous and professional as well as dedicated in helping me get my car fixed. He had some initial trouble finding the right rim (Ford makes quite a few different types for the Fusion), but he was determined to find the right one and in the right color, which he did in a timely manner. Overall, I was very happy with my service and should I need another repair, I will definitely return!
Response from Lake Ridge Auto Care
"We are glad to know that our staff was attentive and thorough in getting your needs addressed in a timely manner. Thank you for the feedback."
Caroline Z.
Aug 2016
I gave them a C because I think they are over priced, that is their problem. The quality depends on what you are getting done. Sometimes, it has been good and sometimes it hasn't, it is inconsistent. I would not use them again in future, they are too expensive.
Response from Lake Ridge Auto Care
"We are sorry to hear that you came away so disappointed in your visits that you do not feel comfortable coming back to see us. We try to keep our prices competitive but understand that there are shops our there that can provide services at a cheaper rate. Most of the time it boils down to the quality of the parts you are installing, we always try to use the best parts because we stand behind our work with a 2 year 25,000 mile warranty. Please give us another opportunity to earn your business and if you ever have questions about price please feel to speak with our store manager Adam Jones and he will do everything in his power to work with you. Thank you"
Mereditth A.
Aug 2016
They did it for me for a reasonable amount of money. I like the hours they have. Especially for inspections, they have late hours for inspections, which is great. It gives people the opportunity to go to work and they will be able to still make an inspection. A lot of places don't do that. You schedule your appointment, you drop your car off. If you need a lift, they will bring you to your house and come and get you when you need to pick your car up. It's no big deal.
Response from Lake Ridge Auto Care
"Thank you so much for coming in to visit us and giving us a little feedback about your experience. We understand that most people have a hard time making a early cut off for inspections and we just wanted to make sure we can help out folks like yourself who still need to work that service around their job."
Mereditth A.
Jul 2016
unknown
Response from Lake Ridge Auto Care
"Thank you."
Theresa E.
Jul 2016
When we lived in the area 12 years ago, Lake Ridge Auto was our trusted auto care facility. They had earned our trust. Moving and recently returning to the area we headed back to LRA. After several visits with maintenance issues with our cars we have been disappointed just about every time and have accepted that it no longer is of the quality it once was. They have a new policy to charge to look into what the problem is in addition to the cost of the repair. I understand it costs them labor to find the problem but if I give them the repair business they should apply the diagnosis cost to the final repair. Disappointed.
Response from Lake Ridge Auto Care
"We first want to welcome you back to the area and thank you for giving us another opportunity to earn your business. I am sorry to hear that you came away with a bad impression and we hope that you can accept our sincerest apology. We do charge for the initial diagnosis as we want to make sure that our technicians get paid for their time spent. It's understandable that this is frustrating as other shops claim to waive that diagnosis, but actually roll that time into the repair. We just prefer to be honest about all charges up front. We hope you come back and visit us again in the future as your continued business means a lot to us. Thank you so much for your review."
Ella G.
Jun 2016
Staff is always professional and attentive, as well as very informative and knowledgeable. Been taking I've vehicle here for almost 9 years and started taking a second vehicle here last December. Live the comfortable waiting room, clean restrooms, and the customer pick up and drop off service!
Response from Lake Ridge Auto Care
"We first want to thank you for being such a loyal customer for so long. It's nice to know that we have been doing such a good job and that you feel comfortable bringing a second vehicle in to see us."
Joseph L.
Apr 2016
unknown
Response from Lake Ridge Auto Care
"We appreciate all the feedback we receive from our customers and value your continued support, thank you so much."
JIM A.
Apr 2016
unknown
Response from Lake Ridge Auto Care
"Thank you so much, glad to know that our staff did such a outstanding job."
Annie Y.
Apr 2016
unknown
Response from Lake Ridge Auto Care
"Thank you so much for taking the time to share your experience, glad to know that everything worked out so well."
Rafael C.
Apr 2016
Lake Ridge Auto Care always gives me prompt and professional service. Their establishment is clean, modern, and straight forward. I have used them for repairs in the past and they have done an excellent job. I can certainly recommend them.
Response from Lake Ridge Auto Care
"We want to first thank you for being such a loyal customer and taking time out of your busy day to say a few nice words about your experiences with us. It's always nice to know that our staff is doing such a wonderful job and providing top notch customer service. Thank you very much."
Rafael C.
Apr 2016
This is one of the best automated car washes in the area. Their price is competitive, especially with a coupon, and they provide the best service for cleaning the car inside and out after it goes through the machine. In addition, the place is clean, modern, and straight forward. I also like that they offer a free card that gives you a free wash after a certain number of visits. As an added bonus, they accept coupons from other competitors. Overall a nice deal.
Response from Lake Ridge Auto Care
"We want to thank you so much for giving us such positive feedback and hope you will visit us again."
Colleen C.
Apr 2016
Fast, efficient serve as always!
Response from Lake Ridge Auto Care
"We want to thank you for taking the time to give us a little feedback about your service, happy to hear that everything worked out so well and we hope to see you back again. Thank you"
Patrick M.
Feb 2016
unknown
Response from Lake Ridge Auto Care
"We want to thank you for your feedback, we apologize that your appointments were not pre-scheduled in the system and will do our best in the future to make sure that does not happen again."
Katherine H.
Feb 2016
They do good work and we trust them with our cars.
Response from Lake Ridge Auto Care
"We appreciate the faith you have placed in us and your continued support, thank you so much for your support.We hope to see you again in the future."
Mark P.
Feb 2016
My most recent service (in October 2015 I believe) was for a routine oil change. It was a Saturday and Lake Ridge Auto Care had several cars ahead of me needing the same service (oil change). I live very close by and their courtesy shuttle brought me home and in a couple hours, called me and the shuttle gave me a ride back to the shop to pick up my car. This shop is very customer oriented and it shows! I've come to this facility in the past for oil changes/state inspections on all of my cars and they have always exceeded my expectations. I plan to get my next oil change in the week or so.
Response from Lake Ridge Auto Care
"We just want to thank you for going out of your way to let us know about your experience, we are so happy to hear that everything went so well and that you were so satisfied. Thank you"
Jerry L.
Feb 2016
Great service. Great advice. Very good prices.
Response from Lake Ridge Auto Care
"We are so happy to hear that the tires worked out so well for you and that you were so happy with your service. Thank you for your feedback, we hope to see you again in the future."
Jean H.
Jan 2016
unknown
Response from Lake Ridge Auto Care
"We are happy to hear that you have been so thrilled with the service that we provided you. Congratulations, on the purchase of your new Subaru. We hope that if you are unable to get into the dealer, you would come back and visit us again. Thank you"
Licensing
State Contractor License Requirements
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FAQ
Lake Ridge Auto Care is currently rated 4.5 overall out of 5.
Lake Ridge Auto Care accepts the following forms of payment: CreditCard
No, Lake Ridge Auto Care does not offer free project estimates.
No, Lake Ridge Auto Care does not offer eco-friendly accreditations.
No, Lake Ridge Auto Care does not offer a senior discount.
No, Lake Ridge Auto Care does not offer emergency services.
No, Lake Ridge Auto Care does not offer warranties.