Kellam Mechanical Inc

Heating and Air Conditioning, Plumbing, Electrical,

About us

Trident-True Home Services. Kellam Home Services has served Virginia Beach since 1995. Tell 'em Kellam!

Business highlights

30 years of trusted experience
Emergency Services Offered

Services we offer

Repairs and replacements for heating, air conditioning, plumbing, water heaters, gas piping, generators, electrical equipment & indoor air quality products. 24 live reps to respond to your comfort needs.

Services we don't offer

Window a/c unit repairs/installation.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.8170 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
3%
3
1%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 26-50 of 170 reviews

James M.
12/2018
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Repairman tightened the valve and the valve now works and does not leak.
Description of Work: Repair leaking water valve behind refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Heather B.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
The technician, Chris, arrived on time, and efficiently performed my semi-annual maintenance, including accessing the roof to complete the service. He explained potential issues we were facing with an aging (20 year old) system, and the approximate costs that would be associated with repairs if the specified parts were to fail. He answered my questions and helped to give us some things to think about regarding potential heat pump replacement. Very pleased with his service and would happily welcome him to work on our HVAC system again.
Description of Work: Semi-annual HVAC Check-up pursuant to Service Agreement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
We appreciate you allowing Chris to deliver comfort for you. We look forward to providing future heating, air conditioning, electrical and plumbing services.

Thomas M.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
The A/C technician, KELLAM MECHANICAL sent checked my A/C unit out and solved the problem I was having.I would recommend them for any service because there technicians do excellent work.I have been using KELLAM MECHANICAL for many years now. Thomas Monaco
Description of Work: My a/c unit was not working, KELLAM MECHANICALS a/c technician fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
Thanks so much for posting your positive experience. We greatly appreciate your business.

annette L.
08/2018
1.0
water heater repair
  + -1 more
DO NOT HIRE THEM UNTIL YOU READ THIS: On Friday August 24, 2018 I was charged 337.00 for 2 hours of labor for replacement of a part that was under warrantee for my water heater. The Tech Pat left despite I still did not have hot water. 4 hours later, still no hot water, Tech Chris came Friday night, checked connections, said he was not a plumber and thought it might be a valve under my house in the crawl space. Saturday Pat came back. Determined the problem was a circulation pump (brings hot water more quickly to back of the house, an after installation of hot water heater and not mandatory for hot water). Removing it to check it, he got sprayed with scalding water because he was careless. He unplugged it. Still not hot water. I was told by Homer, if I did not replace that circulation pump to the tune of an additional 500 buck I would not get any hot water. He tried to bully me but I KNEW what he was saying was not true. Pat was suppose to come back Sunday Morning. He was a no show Now I was pretty certain the tech was inept and this company was trying to rip me off. I called the 24 hr number ad shortly Pat called me back 2 hours after scheduled appt. Homer then called me back and said Pat did not want to come because I was mean and yelled at him. 3 days without hot water, who would not be upset over the malarky from this company? Then Homer tries to ******** me and says "We told you, you will not get hot water unless you replace that circulation pump- which I know from owning this house, is just NOT TRUE. He then says: When did you become a plumber? With that, I tell him I am going to call another company and he then becomes more reasonable in tone and words. He will come with another tech on Monday 8/27. I called several companies and American Mechanical, over the phone, had me check the 2 valves around the pump and had me turn them to the off position. I have hot water, no thanks to these inept, unprofessional company.
Description of Work: No hot water

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
1.0

$337

Response from Kellam Mechanical Inc
We truly regret the dissatisfaction and inconvenience we delivered. It is not our culture to leave a customer uncomfortable or disappointed and would be humbled if you would allow us to refund your money and offer a solution at our expense. We are not perfect, but we are accountable. Our Operations Manager reached out to you this morning in effort to reconnect with you to make this right, so thank you for taking his call. When receiving our services, you should expect skilled solutions with professionalism and promptness, so we are sorry we missed the mark on your household plumbing needs.

Albert H.
08/2018
5.0
heating & air conditioning/hvac
  + -1 more
Service man arrived promptly and determined system was functional but filters and coils were very dirty. I bought a plan to have 2 annual services to avoid this happening again. Service will be performed today. So far, I'm satisfied.
Description of Work: A/C underperforming

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
We greatly appreciate you sharing your positive experience and look forward to bringing you future home comfort.

eric Y.
07/2018
5.0
heating & air conditioning/hvac
  + -1 more
Check HVAC for on and off problem. Identified the problem and fixed it. Very nice and professional.
Description of Work: HVAC check

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
Thank you so much for your positive review, we greatly appreciate you taking time to update your experience. Have a beautiful day!

eric Y.
07/2018
1.0
heating & air conditioning/hvac
  + -1 more
Installed a new residential HVAC on January 2018. Later found out they made mistake by putting one air return vent as air out vent. Had to stay home to let them fix the problem. Just half an year, the thermostat turned complete blank during the weekend, they asked for hundred of dollars of service fee for the problem with NEW AC! Totally unacceptable.
Description of Work: Installation of New HVAC

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0


Response from Kellam Mechanical Inc
We regret that we had difficulty understanding your request. Our on call technician admitted he had difficulty with your distinguished accent and did not understand your new system installation timeline and should have researched records. We do not charge for repairs within warranty parameters, which yours qualified since it was installed in January. We greatly appreciate you giving us the opportunity to restore your comfort. Our thorough technician, Damian was able to discover the problem upon arrival yesterday and resolve it for you. We appreciate your business and look forward to delivering future home comfort.

Stacy N.
07/2018
5.0
heating & air conditioning/hvac, electrician
  + 0 more
This was an all-around great experience and I highly recommend Kellam Mechanical. I submitted a request to replace my mother-in-law's in-wall ac/heat pump. Scott Kellam was the first to respond and call me (and the only to come up with a solution). He was able to find me a unit that fit the exact space of the old one. My interactions with him via Angie's List and phone were prompt and professional. My mother-in-law was very pleased with the installers who showed up on-time, were very polite, and even helped her vacuum the area when the old unit was removed.
Description of Work: Replacement of an GE Zoneline Deluxe Series Heat Pump Unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
It was our pleasure to bring your family comfort. Thank you for sharing your positive experience and for the opportunity to earn your business. We look forward to meeting your future heating, air conditioning, plumbing and electrical needs.

Heather B.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
The technicians were thorough, explained their process, and worked efficiently. They also arrived early, which was a bonus.
Description of Work: A/C Tune up

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
We appreciate you taking your personal time to share your positive feedback. We are happy that we delivered comfort for you and look forward to meeting your future heating, air conditioning, plumbing and electrical household needs.

Thomas M.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
Jerry did a great job maintaining my inside and outside A/C units,I would recommend KELLAM MECHANICAL to anyone who needs service on there Home A/C UNITS ,because Kellam has been servicing my heating &A/C equipment for many years and always do a great job.Tom Monaco
Description of Work: Jerry Wagner,did annual maintenance on my A/C unit made by TRANE.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
We are pleased Jerry delivers great service for you and we appreciate your positive comments. We look forward to meeting your future heating, air conditioning, electrical and plumbing hosuehold needs.

Charles S.
04/2018
5.0
plumbing
  + -1 more
Fast, even replaced pipe insulation.
Description of Work: Replaced hot water heater shut off valve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LAURA & WILLIAM W.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Diagnosed and repaired problem...issue with thermostat and disconnected wires from previous repair by another company. Joe the technician was very professional and pleasant. Did not get multiple estimates so am unable to judge how expensive they were. Diagnosis, repair, and system check took about 3 hours. Side note: Another company said we had problem with attic ductwork and they needed replacement. Second opinion from Kellam Mechanical was replacement not needed, just needed to blow debris from the lines through normal operations. Kellam was correct, and saved us thousands of dollars compared to the other company's diagnosis.
Description of Work: Troubleshoot and repair inoperative AC unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$580

Response from Kellam Mechanical Inc
We appreciate the time you took to share your experience. We are grateful for your business and look forward to meeting your future heating, air conditioning, plumbing and electrical household needs.

Mayris C.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Joe Baker is very courteous and conscientious and explained everything very clearly. He helped in deciding which units to have installed. He definitely is an asset to the company.
Description of Work: Heating and air-conditioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
Thanks so much for sharing your positive experience. Your feedback is appreciated and we look forward to meeting your future home comfort needs.

Colleen V.
11/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent the Service Technician came in and changed out a capacitor and the heat started working. The Technician was very knowledgeable about the type of heating unit our home has although it is quite old and was able to resolve the problem quickly and efficiently. Along with the great service, I was informed of the maintenance package the company has for our heating and cooling system which was afordable considering the age of our equipment.
Description of Work: Our heater was not working although the pilot light was lit the heat was not blowing and warming our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Kellam Mechanical Inc
Thanks so much for sharing your experience for Angie's List viewers. We appreciate your business and look forward to future opportunities to bring you comfort.

Thomas M.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
The technician from Kellam Mechanical did an excellent job !!!!!!
Description of Work: The Technician performed the annual service on my gas furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
Thank you for taking the time to share your positive experience. We appreciate your business and look forward to meeting your future heating, air conditioning, electrical and plumbing needs.

maria e D.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
They're excellent. They are thorough.
Description of Work: Maintenance

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael G.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
No cost for estimate. We had two other companies the second the estimate was almost the same. The third company wanted to do measurements on windows and around the house for $250, so Kellum was a good estimate.
Description of Work: Estimate

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra J.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were very good. It was pretty expensive. I had got several estimates, and they came in the middle.
Description of Work: They replaced my A/C, heating, and duct work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Alice -David D.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
He was very good and very efficient he stayed about like two hours. and the unit is perfectly working until now.
Description of Work: They check the refrigerant, they leak test and found no leak. cleaned the coil and added refrigerant.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$657

Aimee C.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was determined my drain pipe was clogged. He cleaned it out, then checked the outside unit for problems as well. Unfortunately, hours later, I realized the unit was still leaking and I called again. They sent out their after-hours person, squeezing me in on a busy night, thankfully. He cut open the base of the unit and we made the horrifying discovery that the overflow had been collecting there; it was about 3.5 inches deep. He sucked it out with a wet vac, closed it up, and tested that the pipe was still draining properly. Everything has been good since. I really appreciated them making the effort to come back out and figure out the continuing problem.
Description of Work: My HVAC unit was leaking water on the floor.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Kellam Mechanical Inc
Thanks for taking the time to share your experience and glad our techs responded to your needs quickly. We appreciate your business and hope to have future opportunities to bring you comfort if the need arises again.

James F.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Jerry was very punctual and professional. He was knowledgeable and recommended needed parts and upgrades. Very pleased with the customer service from the scheduling to a job well done. Thank you Kellam mechanical!
Description of Work: Annual maintenance and installed necessary parts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Kellam Mechanical Inc
We are pleased that you took your personal time to share your positive experience. Thanks so much and we look forward to delivering future home comfort for you and your family.

M. Conrad A.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
Technician (Bernard) was personable, timely, and thorough. He had to replace two capacitors (one on each unit), leading us to purchase the annual serice contract, which offers parts discount, etc.
Description of Work: Annual A/C check-up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$629

Response from Kellam Mechanical Inc
Thank you for investing in our annual maintenance agreement. We love the program because it pays for itself through energy savings, program discounts and benefits. Thank you for taking time out of your day to post your positive Kellam Mechanical experience.

James S.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
This is a great company. Great communication, and great technician that came to my house today!!! Price is a per month maintenance contract payment.
Description of Work: During my semi-annual inspection (I have a maintenance contract with Kellam) it was discovered that my AC coils needed cleaning. They scheduled a time and came out and did the job for free.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Response from Kellam Mechanical Inc
We love bringing comfort to our wonderful customers and thank you so much for sharing your experience on Angie's List. We appreciate that you see value in our maintenance agreement and look forward to meeting your future heating, air conditioning and electrical needs.

Tony A.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Tech was very helpful and very informative.
Description of Work: System diagnostic performed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

Karen K.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
Couldn't have asked for a more professional and thorough company to do the AC/Heat work on my 100-yr old home. I'd hire them again in an instant!
Description of Work: We have an over-100 year old home in the Ghent section of Norfolk, VA. Ever since we moved in 8 7 years ago, we have had trouble with the heat and air. It is a second home and each time we arrive in summer - no AC. In winter - no heat from the furnace. We tried many different repair services and each one used the 'bandaid' method which would only get us through for a month (if that) or two. Then someone suggested we try Kellam. What a difference! They are true professionals and get the job done RIGHT. In the end we needed to replace some units and get a new furnace/boiler. It was a complicated job, working in that old home and on those busy, narrow, car-lined neighborhood streets. But, Kellam took care of all the necessary city permits - so that they could bring the crane in, which was needed to lift and replace the roof units. They even contacted the neighbors, who (unfortunately) were requested to move their parked cars on the morning of the crane's arrival. 'John G' was our Kellam 'go-to' guy. He is fantastic. Kept me alerted to all that was happening, and when. 'D.J' and the crew working on my house got the job completed quickly, properly, and were very neat, (even swept the house out before leaving that day!) Kellam is not the least expensive around. But you get what you pay for. And, in price-checking, to be fair . . . they were not far off from the 'Band-Aid Bunch'! Kellam is what I consider to be a 'concierge' company. They were a pleasure to work with. BIG THUMBS UP!

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Kellam Mechanical Inc
John loves a challenge and took your project on with great enthusiasm. He does not usually get the pleasure of meeting neighbors to inform them they will have a huge crane in the street that will close street access for a short period, but he enjoyed getting to know them briefly. John and DJ also love the challenge of working in an old home packed with character! We appreciate the opportunity to bring you and your family comfort and looking forward to working with you in the future. Thanks so much for taking the time to share your experience with our Angie's List consumers, it means a lot to us. Sarah Kellam

Contact information

2536 Horse Pasture Rd, Virginia Beach, VA 23453

https://shorturl.at/MvXGO

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM


Licensing

Bonded

Insured

Licensed*

Trade License Number
2705039134
Trade License Locale
Virginia
Trade License Authority
Virginia: Contractors
Trade License Expiration
05/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Electrical,
Water Heaters,
Generator,
Air Duct Cleaning,
Natural Gas Lines,
Drain Cleaning,
Ceiling Fans,
Drain Pipe Installation,
Water Filtration and Softening,
Lighting

FAQ

Kellam Mechanical Inc is currently rated 4.8 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Kellam Mechanical Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Kellam Mechanical Inc offers free project estimates.
Yes, Kellam Mechanical Inc offers eco-friendly accreditations.
No, Kellam Mechanical Inc does not offer a senior discount.
Yes, Kellam Mechanical Inc offers emergency services.
Yes, Kellam Mechanical Inc offers warranties.
Kellam Mechanical Inc offers the following services: Repairs and replacements for heating, air conditioning, plumbing, water heaters, gas piping, generators, electrical equipment & indoor air quality products. 24 live reps to respond to your comfort needs.
Window a/c unit repairs/installation.

Contact information

2536 Horse Pasture Rd, Virginia Beach, VA 23453

https://shorturl.at/MvXGO

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM