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Nora the Cleaning Lady llc

House Cleaning, Lawn and Yard Work, Window Cleaning,

About us

NTCL is a local small business that prides itself in providing quality detailed cleaning and all household needs. NTCL provides white glove services to everyday people at reasonable prices. NTCL accepts cash and checks for payment. Financing is not available. NTCL will formulate a cleaning schedule that best fits your home's cleaning level. NTCL will also formulate a cleaning schedule that best fits your budget! ***At this point we are happy to announce that you, the customer, have helped us grow tremendously! However, due to an extremely high volume of calls, please be patient and allow 48 hours for follow up. We are in the process of expanding our company to appropriately handle the growth of activity with our company, but we need to make sure that our quality is maintained throughout this very important phase of our development. We continue to provide the highest quality of service and customer service, but we ask for your understanding that we are a small business in transition. Thanks and cannot wait to talk to you!***

Business highlights

15 years of trusted experience

Services we offer

Residential & Small Commercial Cleaning, mopping, vacuuming, dusting, interior windows, window sills, base boards. **Now Offering Lawn Care Services and Maintenance Programs through Conscious Cuts Universal Services. Check out our profile on Angie's List!**

Services we don't offer

NTCL does not remove heavy grease stains from walls or painted surfaces. NTCL does not remove excessive rust. NTCL does not service areas with bug and rodent infestation. Special cases are taken under consideration, but additional fees may apply to make sure proper safety measures are taken. No exterior windows or interior windows that require ladders to service.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.5228 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
69%
4
8%
3
9%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.6
value
4.7
professionalism
4.7
responsiveness
4.5
punctuality
4.5
Showing 176-200 of 228 reviews

Mary B.
02/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$70

Nancy P.
06/2015
3.0
house cleaning
  + -1 more
unknown
Description of Work: They were okay. They broke something in my house and left a few dings.
Rating CategoryRating out of 5
Yes, I recommend this pro

Ann I.
04/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: Leaf cleanup

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Judith C.
04/2015
5.0
house cleaning, lawn service
  + 0 more
unknown
Description of Work: Yard workers arrived on time and did a great job. Were efficient and courteous.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy R.
04/2015
4.0
house cleaning
  + -1 more
unknown
Description of Work: They rescheduled due to the weather. They had to fit us in because they couldn't schedule next appointment for a month or two which put us outside of the leaf collection times. The person that was supposed to come didn't. The individual who came was very nice and professional. Unfortunately his blower did not work very well but he ended up raking manually because of the equipment. Nora was very good about calling and trying to find a time to reschedule. She was very professional.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

David H.
04/2015
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5

Francies J.
01/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: MR. Anderson needed to do the job in to separate sessions which was ok. |However, the deal commented that removal of leaves was included. This was not the case but I have had trouble with the statements on Angie's list that they state removal and on several "deals" this to was not the process. I think Angie's List needs to review such verbage. For me , removal means take off my property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Mellissa S.
01/2015
5.0
house cleaning
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

Barbara M.
12/2014
5.0
house cleaning, window cleaning
  + 0 more
unknown
Description of Work: Cleaned windows. Excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Bruce Y.
12/2014
5.0
house cleaning, lawn service, leaf removal
  + 1 more
unknown
Description of Work: Raked leaves and trimmed shrubs for six hours. Polite and professional. Great job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$190

Vicki M.
10/2014
3.0
window cleaning
  + -1 more
unknown
Description of Work: She took too long to get back to me.
Rating CategoryRating out of 5

Virginia D.
10/2014
2.0
window cleaning
  + -1 more
unknown
Description of Work: Provider never contacted us for date/time. We contacted her, were told we would be sent choices for dates/times within 24 hours, still have not received them 4 days later. While I am disappointed with this provider, the Angie's List website has been extremely helpful. Thank you!
Rating CategoryRating out of 5

Theresa V.
09/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff F.
09/2014
5.0
house cleaning
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

Sue G.
07/2014
4.0
home & garage organization, house cleaning
  + 0 more
unknown
Description of Work: This was a deal - $111 for Four Hours of Home/Garage Organizing with a One Hour In-Home Consultation. Had some problems initially in communicating exactly when they were coming - apparently it was a combination of Carson being really busy and the scheduler being without phone and internet service for a week. In any case, Carson and his men were originally scheduled to come in the afternoon but called in the morning and asked if they could come then as they'd had a cancellation. The idea was that Carson does the one hour consultation and his two men do the organizing/cleaning for two hours each. To be quite honest, our garage was such a mess we knew there was no way this would be accomplished in the amount of time allotted. We did go through everything on the actual garage floor and lots of things stacked along one side of the garage during the timeframe. Our intent was to be able to get a car into the garage (it's a 2 1/2 car garage), but we ended up filling about half the floor with things we decided we would put up for sale on Craig's list and my husband's fishing tackle and other fishing related items. We did get rid of about a pickup truck's worth of throwaway stuff (our pickup truck) and we did end up getting about 6 man hours worth of cleaning/organizing out of them - so I feel we got our money's worth. However, we still have some large boxes full of ?? that were put on the top shelf of some of our garage shelves that we can neither reach nor get down (too heavy) - so I recommend that you think about that when you have some strong men putting things away in places that you can't easily reach yourself. Overall, I can't fault Carlton as he tried to get some sense of how we wanted the garage organized, but unfortunately there was just too much there for us to deal with in one visit. But I knew that going into the proposition - I felt like it was worth the money. Carson was going to call me with an estimate to straighten up a spare bedroom and also to schedule a return trip to work on the garage some more, but I never heard from him.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$111

Joanne P.
07/2014
5.0
house cleaning, window cleaning
  + 0 more
unknown
Description of Work: Cleaned all the windows in the house.. It was great!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Carol H.
06/2014
5.0
house cleaning
  + -1 more
unknown
Description of Work: Clean the house from top to bottom and changing sheets is included!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$140

Annamarie D.
06/2014
5.0
lawn service
  + -1 more
.
Description of Work: They did a great job on the yard trimming hedges and taking care of very overgrown flower beds. It was difficult scheduling with one canceled appointment, which is the only reason for the one B, but overall a great experience!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$79

Sheila H.
06/2014
1.0
house cleaning
  + -1 more
unknown
Description of Work: The communication was poor.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


TOMMY T.
09/2012
5.0
house cleaning
  + -1 more
Nora came through for me when I was really in a bind. My appointment with another service had fallen through and I had company coming in from out of town the following day. I'm nearly my due date for my first child, so getting around isn't easy. I'm so grateful to Nora for showing up when I needed her. Plus, she did a terrific job. The house looks and smells great. She is a true professional. I would absolutely hire her again.
Description of Work: Nora and her team member, Jasmin, cleaned the house from top to bottom. Nora paid a lot of attention to the appiliances and the wood flooring downstairs. My house had accumulated a fair amount of dust since it had last been cleaned and the team wiped everything down so we could breathe easier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Anne G.
09/2012
5.0
house cleaning
  + -1 more
I found Nora on Angie's List and gave her a call. She came that afternoon to give me a price which I thought was reasonable. I told her to come when she could and fortunately she could come the next day. She and her husband did an excellent job. I will use her again.
Description of Work: Nora and her husband (who cleaned bathrooms and more) cleaned my house and I was very pleased with their work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Connie M.
08/2012
5.0
house cleaning
  + -1 more
She does a great job, my house always smells so clean when I get home from work which is a challenge since I have cats and dogs. Any time I tell her I'm having company for the weekend she goes above and beyond to make sure everything looks perfect. Her rates are very reasonable
Description of Work: Nora cleans for me every Friday morning. .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$65

Tammy V.
08/2012
5.0
house cleaning
  + -1 more
I would never have gotten my stove that clean.
Description of Work: Cleaning of kitchen and bathrooms. Dusting, moping, vacuuming of rest of home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Bill S.
04/2012
5.0
house cleaning
  + -1 more
Nora has cleaned my 3 BR apartment twice and has done a great job each time. The first time, I forgot to leave her a key to get in, so it wasted her time, but she didn't get angry, and just rescheduled and came back another day with a smile on. On her last visit, she left me some cleaning solution for my countertops and a special sponge for removing marks from my walls. Very nice. Her price is competitive to other bids, maybe even a bit lower. I will be scheduling her for regular service.
Description of Work: Nora has cleaned my 3 BR apartment twice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Jessica M.
01/2012
5.0
house cleaning
  + -1 more
Her name is Nora Conyers. She is really good and the most professional of all that I have ever hired. She prices it based on the size and complication of the house. Her attention to detail is incredible. She cleans stuff that I didn't even know needed cleaning. Her rates are very reasonable. She has been willing to work with me to make sure that it is affordable. She is adaptable to my particular budget. She's great.
Description of Work: I use Nora the Cleaning Lady bi-weekly for housecleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

Located In:, Richmond, VA 23222

http://www.norathecleaninglady.com

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
8:30 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Lawn and Yard Work,
Window Cleaning,
Home and Garage Organization,
Leaf Removal,
Landscaping,
Mulch and Topsoil,
Floor Cleaning and Waxing,
Interior Painting,
Pressure Washing,
Lawn Fertilization & Treatment,
Gutter Cleaning

FAQ

Nora the Cleaning Lady llc is currently rated 4.5 overall out of 5.

Monday: 8:30 AM - 6:00 PM

Tuesday: 8:30 AM - 6:00 PM

Wednesday: 8:30 AM - 6:00 PM

Thursday: 8:30 AM - 6:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 4:00 PM

Nora the Cleaning Lady llc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Nora the Cleaning Lady llc offers free project estimates.
Yes, Nora the Cleaning Lady llc offers eco-friendly accreditations.
No, Nora the Cleaning Lady llc does not offer a senior discount.
No, Nora the Cleaning Lady llc does not offer emergency services.
No, Nora the Cleaning Lady llc does not offer warranties.
Nora the Cleaning Lady llc offers the following services: Residential & Small Commercial Cleaning, mopping, vacuuming, dusting, interior windows, window sills, base boards. **Now Offering Lawn Care Services and Maintenance Programs through Conscious Cuts Universal Services. Check out our profile on Angie's List!**
NTCL does not remove heavy grease stains from walls or painted surfaces. NTCL does not remove excessive rust. NTCL does not service areas with bug and rodent infestation. Special cases are taken under consideration, but additional fees may apply to make sure proper safety measures are taken. No exterior windows or interior windows that require ladders to service.

Contact information

Located In:, Richmond, VA 23222

http://www.norathecleaninglady.com

Service hours

Monday:
8:30 AM - 6:00 PM
Tuesday:
8:30 AM - 6:00 PM
Wednesday:
8:30 AM - 6:00 PM
Thursday:
8:30 AM - 6:00 PM
Friday:
8:30 AM - 6:00 PM
Saturday:
8:30 AM - 4:00 PM