NTCL is a local small business that prides itself in providing quality detailed cleaning and all household needs. NTCL provides white glove services to everyday people at reasonable prices. NTCL accepts cash and checks for payment. Financing is not available. NTCL will formulate a cleaning schedule that best fits your home's cleaning level. NTCL will also formulate a cleaning schedule that best fits your budget! ***At this point we are happy to announce that you, the customer, have helped us grow tremendously! However, due to an extremely high volume of calls, please be patient and allow 48 hours for follow up. We are in the process of expanding our company to appropriately handle the growth of activity with our company, but we need to make sure that our quality is maintained throughout this very important phase of our development. We continue to provide the highest quality of service and customer service, but we ask for your understanding that we are a small business in transition. Thanks and cannot wait to talk to you!***
Business highlights
15 years of trusted experience
Services we offer
Residential & Small Commercial Cleaning, mopping, vacuuming, dusting, interior windows, window sills, base boards. **Now Offering Lawn Care Services and Maintenance Programs through Conscious Cuts Universal Services. Check out our profile on Angie's List!**
Services we don't offer
NTCL does not remove heavy grease stains from walls or painted surfaces. NTCL does not remove excessive rust. NTCL does not service areas with bug and rodent infestation. Special cases are taken under consideration, but additional fees may apply to make sure proper safety measures are taken. No exterior windows or interior windows that require ladders to service.
After several tries, we finally agreed on a good date. Carson and his assistant showed up and quickly took care of the work I needed done. Did a great job.
Description of Work: Trimmed bushes and shrubs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$79
Gene Dwight U.
08/2013
5.0
lawn service
+ -1 more
This is good reliable service. We've had him out two times and intend for him to be our man for all future landscape projects.
Description of Work: Carson and Crew weeded and mulched an old bed of azaleas, cleaned underneath a very long fence line, cleared a large sloping hill of woody growth...Fast, hardworking, efficient.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jan D.
08/2013
3.0
lawn service
+ -1 more
The guys that came were very nice. The did the work quickly. I am not sure they have an in depth knowledge of plant material. They trimmed some of the shrubs I didn't want trimmed. They also pulled some of my perannals, thinking they were weeds. They did a nice job of cleaning up the yard when they were done.
Description of Work: The two men that came to my house were hired to weed and trim shrubs.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$79
Andrea F.
08/2013
5.0
home & garage organization, house cleaning, leaf removal
+ 1 more
Carson and his team are the absolute BEST! Mere words cannot express my satisfaction with the level of service I received today. They were on-time. well organized and did a fantastic job on my garage and yard work. They were totally professional and all have a passion for what they do! I look forward to doing business with them in the very near future. I'm so happy with the service they performed today! Can't wait to schedule my next appointment! I am a very satisfied customer, nothing but great things to say about this business.
Description of Work: Clean and organize/Yard work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$155
Lisa G.
08/2013
1.0
home & garage organization
+ -1 more
They never contacted us to schedule service.
Description of Work: I purchased a Big Deal for $99 for Four Hours of Home/Garage Organizing with a One Hour In-Home Consultation
Rating Category
Rating out of 5
$99
Shannon B.
08/2013
5.0
lawn service
+ -1 more
It was an Angie's List Big Deal that I purchased. It was fine. They were good. They cleaned up everything afterwards and they towed the trash away. It was great.I think they didn't know how to trim one specific shrub because it was sort of a weird plant.
Description of Work: Nora the Cleaning Lady came and did a whole bunch of weeding and shrub trimming for me.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Joachim K.
08/2013
5.0
house cleaning, landscaping, lawn service
+ 1 more
d everything that Carson and Kevin got right to work upon arrival, and accomplished everything I asked them to do.
Description of Work: Pruned shrubs and weeded flower beds, helped with landscaping, and edged lawn borders.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$79
Patti W.
08/2013
5.0
house cleaning
+ -1 more
I was back and forth a lot with Nora the Cleaning Lady LLC in regard to our communications because they were really busy but they did a good job for what they did. The lines of communication were open, I was there, they did their thing, packed up, and left. I wouldn't use them again because I just needed them one time only to help me get started in a house I haven't lived in for a while.
Description of Work: I used Nora the Cleaning Lady LLC for housecleaning services.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$79
PATRICIA S.
08/2013
1.0
house cleaning
+ -1 more
It went AWFUL! Nora & Carson arrived late, as usual, 9:55AM instead of the set time , by Nora, 8:30-9:30 AM. She had not responded to phone calls by my husband and myself, nor an email in regard to the blind repair/replacement issue, I wasn't even certain that they would come to clean that day. She proposed "her deal" to clean for "free" and pay us the balance of $80.00, in cash. Furniture was not dusted, floors not vacumned or washed ,etc. They did a very,very poor job! I knew that they would not be returning, as Nora had emailed me the day before saying that we were too far away from her(Midlothian). On her way out, Nora or Carson stuffed a wad of 8 paper towels in my master bath toilet, in the drain. Don't ask me why, but I've saved that wad of towels to this day. I even emailed her asking her why she would do such a thing? Needless to say, she never responded! I was not going to report this and just let it go. I went on a family vacation and one of my relatives, a police officer, said that I definitely SHOULD let the public know what she did.
Description of Work: While cleaning my home Nora & Carson broke one of my custom made mini blinds. For resolution Nora decided she would clean my home for free and pay me $80.00 to make up the cost of the $200.00 replacement fee. The usual fee to clean my home was $120.00 for just my downstairs.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Nora the Cleaning Lady llc
Here at NTCL we pride ourselves in our cleanings. I "Nora" personally assisted in providing this client's cleaning services. The client was charged additional fees for theyre excessive personables aroung the walls and floors of every room. I knew from my colsultation, that the clients were very particular. Knowing this, i made theyre cleaning a bit more through. Myself and my team members worked very hard each visit. It took 3 hours each visit with 2 sometimes 3 cleaners to clean the clients 1st floor. I had multiple issues with this client. I believe i should be writing them a review. Just to name a few, the BROKEN BLIND, THAT WAS ALREADY BROKEN. I felt ripped off by the fact that the client pointed out a broken blind that i had noticed since the 1st clening. Her first words were, DONT YOU HAVE INSURENCE?. WOW! Without any proof, I felt as if I had no choice but to pay. Problem 2, ) Her dog BIT ONE OF MY HELPERS!!!! The client looked the opposite direction as though we were mere peasants when I tried to get her to respond to the incedant. My helpers leg was tence and swelled for days. She had to hop the rest of the day.Rather than the client suggesting to put the dog away, I had to find a place that SHE reluctantly found suitable. There was NO EQUALITY with this client. Problem 3) The clients went out of town, left the door open for me to clean, and left NO PAY!!! I CALLED, WITH NO RESPONSE, I EMAILED WITH NOTHING IN RETURN. When they returned from THEYRE VACATION, they came home to a clean house and i didnt even get an APOLOGY. I AM OUTRAGED that these EX- CLIENTS had the nerve to put anything on my page. Ive never come in contact with clients that we soo self absorbed and lacked hospitality and commom curtisy for workers. As far as paper towels? My personal feelings are that the clients were frustrated that i could no longer service them. That just sounds a bit far fetched. Ive been cleaning for 10 years and have never heard of such a complaint.
paul w R.
08/2013
5.0
house cleaning, window cleaning
+ 0 more
Could not be better - did a great job, friendly, thorough and quick - outstanding results.
Description of Work: cleaned first floor windows
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Martha D.
08/2013
1.0
lawn service
+ -1 more
They have unaccommodating, multiple scheduling issues, scheduled for today at noon and no one has contacted me.
Description of Work: Services were not performed
Rating Category
Rating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$79
Response from Nora the Cleaning Lady llc
We apopgize for being unable to service this client. The day of her appointment, it rained. We are at this time unable to service yards in the rain. Sorry for the inconvience.
Eleanor F.
08/2013
5.0
lawn service
+ -1 more
It turned out very well in fact, we will be hiring the gentleman again in the spring time for work. I would say that they were very friendly, efficient, polite, and they did a very good job!
Description of Work: I had a Big Deal for Nora the Cleaning Lady llc for weeding and gardening.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Christine H B.
08/2013
5.0
house cleaning, landscaping, lawn service
+ 1 more
There was a cancellation due to the extremely wet weather, but that was all right. We rescheduled and the work was completed. I was very pleased with the yard work and will use this service again!
Description of Work: Carson came to prune, weed and clean up my yard. Great work!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$70
Louis L.
08/2013
5.0
window cleaning
+ -1 more
Nora came well prepared and started right in. In addition to cleaning the glass, she wiped down all window trim and did some incidental dusting that she thought necessary. She was meticulous and steady throughout. It took her about four hours to do the 15 windows and two sets of doors. She also cleaned our front storm door, not part of the job, but appreciated. I would recommend her to anyone who needs a thorough and professional housekeeping.
Description of Work: Nora cleaned all inside windows on the first floor of the house, plus two set of French doors inside and out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$99
Paul R.
08/2013
5.0
lawn service
+ -1 more
Bought the Big Deal for 4 hours of landscaping. While the provider is shown as Nora Cleaning the company actually doing the work is Conscious Cuts Universal Service. Carson is the owner. I was asked to respond to the deal by email and Carson called within 24 hours. He indicated that he was very busy due to the Big Deal. I was going to be out of town the next week and we agreed on a date for service. He called the morning of the appointment and indicated that he could come earlier than our appointment. That was not convenient for me so we agreed on noon. I received a call at 11:30 that he was on the way and he arrived at 12:15. We walked around the property and discussed what bushes were to be trimmed and how they were to be done. Carson checked with me several times during the work to make sure things were being done to my satisfaction. They cleaned up as they went along and both men worked hard. They actually worked an extra 15 minutes without a request for additional fees. Work was done in a professional manner and I am very satisfied. Would hire him again.
The work was completed as promised and within the special price. The company has a new name Conscious Cuts Universal.
Description of Work: I bought the special for pruning $88.00. Carson and his team arrived on time. We talked about all that needed pruning and weeding. They began the work. Their technique for weeding helps insure the weeds do not return. The weeded several beds and pruned many plants including a huge forsythia. They did a great job and I scheduled them to return.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$88
Freda L.
08/2013
5.0
house cleaning
+ -1 more
Nora and two others cleaned my house from top to bottom. I am a very particular person and have high standards for "clean". They met my expectations and I was very pleased. Nora and her crew are knowledgeable and professional and considerate and efficient in their work. They have excellent customer service skills and have a wonderful outgoing personality -- very pleasant and seem to be tireless and like what they do! Trust worthiness is a must with me, and I feel very comfortable with them in that respect - in fact, over the top!. Carson assists Nora and he comes with a plus of being an organizer. I look forward to having him clean our garage and organizing the area. . They are certainly keepers and I just hope they can keep me in their schedule...they are a rare find!
Description of Work: Cleaned house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Carol S.
08/2013
5.0
landscaping, lawn service
+ 0 more
Perfect! Communication was timely and informative. Punctual! Hard-working! An all over excellent experience. I recommend whole-heartedly.
Description of Work: trim bushes, weed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Linda E.
06/2013
5.0
floor cleaning, house cleaning, lawn service
+ 1 more
Nora has been cleaning for us every other week for months now. She does a fantastic job. Great attention to detail. Nora is very customer-oriented and strives to satisfy her customers. Vacuuming, dusting, scrubbing bathrooms, mopping floors, wiping down kitchen cabinets and appliances, etc. Carson even removed some tree limbs that my husband had cut down for us last time they were here. Great job and great people! We are extremely pleased.
Description of Work: Whole-house cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Christopher M.
06/2013
5.0
house cleaning, landscaping, lawn service, mulch
+ 2 more
The cleaning service has been excellent. We've used a number of cleaning services, and they all seem to start out doing stellar work and then slowly go downhill from there after they gain your confidence. Nora and Carson have been steady and true over time, which we think is the true test of how good a service can be. In the spring, Carson and a couple of his employees did some lawn service and yard work for us. They spread mulch (a good deal of it) and cleaned out our flower and shrub beds. What a great, efficient job they did! I have been impressed with Carson in his willingness to do hard yard work and do it well. He has made our yard look great on several occasions. He's flexible and willing to do the hard stuff. The best part about both Nora the Cleaning Lady and Carson for lawn service is that they do great work, both inside and out with a big smile on their face. They'll be back at our house for both cleaning inside and out, and organizing. Carson is really good at that, too. He organized our outdoor shed. It took him about an hour and next thing you know our shed was usable and we could actually walk in to it and find things. Wow...what a treat! Lawn service, house cleaning and organizing....What else can they do?
Description of Work: Nora and Carson and crew have been cleaning our house, bi-weekly, for over a year. They ALWAYS do an outstanding job for us, plus they are very pleasurable to work with. In the spring, Carson and a couple of his employees did an outstanding job of spreading mulch for us (there was a lot of it) and also a general cleaning up of the beds around the yard.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Nora the Cleaning Lady llc
These are some of my most favorite clients to date. They appreciate how much effort is put into theyre cleaning and show myself and Carson the upmost respect and are always there to lend a helping hand. They are truely not only wonderful clients, but wonderful people. Im glad we found eachother.!!!
Christopher M.
06/2013
5.0
lawn service
+ -1 more
Carson and his crew did an outstanding job on several occasions for us in our yard. They spread mulch (hauling it in a wheelbarrow quite a distance and then dumping and spreading out neatly in the beds) and spread organic compost. They also have cleaned up our flower beds and shrub beds and made them look great, as well as a general cleaning of our entire yard. What I appreciate most about Carson is his flexibility and willingness to do most anything in the yard...and he does it with a smile on his face! That's hard to find anywhere. Our yard looks great when he has been there, his prices are reasonable, and we feel good about hiring someone with such a great attitude! You should hire Carson, but only when he's not working for us!
Description of Work: Spread a great deal of mulch and cleaned up the flower beds and shrub beds. Also cleaned the yard of sticks and other debris.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
sam B.
05/2013
5.0
house cleaning
+ -1 more
Consultation: Nora showed up and was very professional. She made sure she knew everything we wanted to be cleaned and gave us a fair price. Cleaning: We had a couple scheduling issues, but I know it is something Nora is working h****** improving. Nora and her husband did an excellent job cleaning our home. She took the extra time to clean and dust many areas we neglected the last few months. I appreciate the work she has done so far and I look forward to our next cleaning in a couple weeks. Overall: Nora takes pride in her work and as a result does great work. I am very happy with the services she has provided so far.
Description of Work: Nora cleaned our house from top to bottom
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$115
peggy P.
05/2013
3.0
house cleaning
+ -1 more
Their price was reasonable. I was just a little disappointed. According to the other references that were quoted on Angie’s List that it was a deep cleaning. There were a number of issues that I brought to her attention that were not done. She offered to come back and do another cleaning at a reduced rate. They were supposed to deep clean my house, but it was not according to my standards.
Description of Work: I used the deep cleaning services of Nora the Cleaning Lady LLC.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Cynthia P.
05/2013
5.0
home & garage organization, house cleaning
+ 0 more
On 3/10 Carson and other worker performed a complete organization of my outdoor shed. Carson's skills at organizing were fantastic again. Everything is in its proper place. On 3/31 Carson came back to install another floor board in my shed but it was raining heavily so that had to be postponed. In place of that, he did a steam clean of my living room, hall and stairway carpets. They haven't looked that nice since I got them. Great job on the steam clean. On 4/7 - Carson and another worker were supposed to come back for a Spring Deep clean of my home and finish installing the shed floorboard. But, no one showed up and no one called. I was very disappointed in the noshow/nocall. I've since hired another organizer and cleaning company.
Description of Work: On 3/10 complete organization of my outdoor shed. On 3/31 install another floor board in my shed. Steam clean of my living room, hall and stairway carpets. On 4/7 - perform a Spring deep clean of household.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
$30
Matt E.
05/2013
2.0
house cleaning
+ -1 more
Nora and her husband were well respected as they promoted the house cleaning business promptly after the inquiry. Their prices were higher that compartable service and the committed work was less, but we agreed to a cleaning program. We soon realized that the compromises we made in the beginning were just the start of less supierior service that we had with another company. My family noticed corners cut after most cleanings. We realized that counters weren't being cleaned, floors weren't being swept, and vacuuming was just around obstacles. Our opinion is that we were charged a full rate and cleaning was not optimal. Quite plainly, the house wasn't clean....some mirrors were washed, some floors were vaccummed, and some counters were wiped, but it wasn't done in full. So we ended-up cleaning after we paid for cleaning. I could not recommend the service, although Nora and her husband seem to be great people. I could recommend another company. ; )
Description of Work: We used this service for an extended period (months). The services were to be a full inside cleaning, including sweeping, vaccuuming, mirrors, counters, dusting, etc. We paid extra to have our bedding changed, but we were required to strip the beds in advance, which was fine. we were told that the $130 wasn't quite enough for a full bi-weekly cleaning, but when we discussed our prior service, we worked-out a deal.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$130
Response from Nora the Cleaning Lady llc
NTCL prides itself in providing outstanding cleaning services. During the client's consultation, they were quoted for a full detailed house cleaning but the amount was out of their budget, therefore, they were offered a rotated cleaning; which means they would receive a full house cleaning by the end of the month by dividing the services into two separate house cleanings. NTCL ALWAYS services FULL bathroom and kitchen cleanings which are inclusive of mopping of floors and cleaning of mirrors. ALL services requested within the clients budget were rendered. NTCL would like to apologize to this member for not at the present time being able to render personalized services such as leaving inspirational cleaning notes to children nor mentoring. As the company grows, these are suggestions that will be kept in mind. As of now, NTCL's priority, main focus and goal is to provide each client's home with Grade A CLEANING SERVICE.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning,
Lawn and Yard Work,
Window Cleaning,
Home and Garage Organization,
Leaf Removal,
Landscaping,
Mulch and Topsoil,
Floor Cleaning and Waxing,
Interior Painting,
Pressure Washing,
Lawn Fertilization & Treatment,
Gutter Cleaning
FAQ
Nora the Cleaning Lady llc is currently rated 4.5 overall out of 5.
Monday: 8:30 AM - 6:00 PM
Tuesday: 8:30 AM - 6:00 PM
Wednesday: 8:30 AM - 6:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 8:30 AM - 4:00 PM
Nora the Cleaning Lady llc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Nora the Cleaning Lady llc offers free project estimates.
Yes, Nora the Cleaning Lady llc offers eco-friendly accreditations.
No, Nora the Cleaning Lady llc does not offer a senior discount.
No, Nora the Cleaning Lady llc does not offer emergency services.
No, Nora the Cleaning Lady llc does not offer warranties.
Nora the Cleaning Lady llc offers the following services: Residential & Small Commercial Cleaning, mopping, vacuuming, dusting, interior windows, window sills, base boards. **Now Offering Lawn Care Services and Maintenance Programs through Conscious Cuts Universal Services. Check out our profile on Angie's List!**
NTCL does not remove heavy grease stains from walls or painted surfaces. NTCL does not remove excessive rust. NTCL does not service areas with bug and rodent infestation. Special cases are taken under consideration, but additional fees may apply to make sure proper safety measures are taken. No exterior windows or interior windows that require ladders to service.