Radon Control Professionals Inc

Radon Control Unprofessional would be much more appropriate. We setup an appt window between 9 and 10 am. At 10:20 no one had arrived and no phone call. I called and told she would contact the technician and call me back. 25 minutes later I received a call from the tech who said he was 35 minutes away. Based on our conversation he was unaware of the original appointment time. I called RDC to inform them that I was frustrated that the tech would arrive more than an hour late as I had other appts however no one answered. I left a VM asking for them to call me back. Well it’s 2:30 in the afternoon and no call back. The tech arrived at approximately 11:35 and was good. I have no complaints about the tech. He replaced the fan (which was under warranty) and now the system is working. I confirmed with the tech that he was not notified of our appointment until I called. My complaint is with the complete lack of contact with the company. The service fee was $150. I tried several times to talk to someone at the company with no luck. I wrote a check for $125 and left a message stating that If that was a problem to contact me. I would never use them again.

Since we were selling our house we were not able to be present at the time of service although our agent was there. We initially thought we had to replace the fan. Their tech came there and check it all out and said there was nothing wrong with the system and that it failed because it was on the same circuit as the sump pump. They did not replace the fan (which they could have and no one would have been the wiser) and only extended the wiring to another outlet on a different circuit - at MUCH lower cost. He even troubleshooted our sump pump and figured out that it was going bad and causing the problems. 
So for honesty and quick service these guys get an A++++ rating from me.

The technician, Pete, was prompt, and walked through what he was going to do including making sure it met building codes.  The basement is also musty and saw that we have a crawlspace that he said may be causing the smell.  He walked around outside and saw that the venting windows for the crawlspace was obstructed and recommended we open it before making an installation.  He was did his work with no damage.
Their phone system is not so reliable.  I tried calling about four times but could not get through.  I don't know if the phone was off the hook or if they are really busy

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