ADVANCED RESTORATION SVC

The estimator spent a long time examining everything. We were impressed with his professionalism. His report was 30 pages. He was excellent! We felt confident to let them do the job until we received their contract. The contract was shocking. The contract was very one sided for the company. The control was completely out of our hands. They wanted our power of attorney to sign our checks. It was a very stressful experience. We had to research a lot of legal issues with the terminology and contract. It scared us off and made us go in another direction.

Advanced Restoration was on the spot when it came to the drying. they brought in 5 fans and a dehumidifier. Ben told me the purpose of all the equipment and how long it had to run.After 5 days Ben removed the all the fans and dehumidifier. That was on Jan 15 2014. I called the project manger on Jan 16 2014 to ask his him when they were going to start and he said to call back on Monday. Me being the customer should HAVE NOT have to do any calling at all period. I did call back on that Tuesday and he said and quot;he had to fit me inand quot;. I realize that during this time of year we had a lot of storms and cold weather but that is no excuse. If I knew it was going to be such a delay I would have gone to another company. They did start the project on February 2 2014 and finished it on the 7 February 2014. The person doing the work was outstanding. if he was the project manager I would be so happy. I will not use this company again. .

I liked that Chris at the company made it a point to come over the day after I called him on the weekend even though I suggested Monday. He waived any estimate or weekend estimate fee without my asking. He was professional and I am looking forward to seeing his estimate.

Advanced Restoration came out on short notice to ascertain the extent of the water damage and provide a quote and workable plan of action for the scope of the job. Since it was late in the day when this was given work began on the next day. Advanced Restoration came out and over the course of one day pumped out the water from the crawlspace and removed ruined insulation and vapor barrier for disposal. They were on site to meet the insurance adjuster and worked directly with my insurance company to ensure that all the proper documentation was received . After the first day they assembled a heater that would blow hot dry air through out the crawlspace and lower the humidity from the standing water. They sent a rep out each of the 5 days the heater was there to ensure operation and continuous operation of the equipment. I would recommend Advantege Restoration.