Rick's Tire And Auto
About us
Family owned FULL Service Auto/Truck Repair Center-Cooper Medallion Tire dealer- Virginia State Inspection Station- Custom Exhaust-Chassis Dyno Services-Diesel Truck repair and maintainence.- Classic Car Repair and Maintainence-Performance parts and accesories sales/install/service
Business highlights
Services we offer
Full-service automotive repair & preventative maintenance, alignment, car care, electrical, electronic, general, heating & cooling, tires, transmission, undercar, wheel service and balancing.---Full chassis dyno service, null
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
7% | ||
0% | ||
0% | ||
7% |
We took our vehicle to Rick's for the "Check Engine" light being on over a month and a half ago. He said it brought up several codes, but he said he would not be able to get to it for a couple of days, so we came and picked it up to take it home. When driving it the next day, the light went off, so we called Rick's and he said if the light was not on, he could not do anything. Well, about 2 weeks later, it came on again. We took it back to him and he called us back and read off a list of things, $470.00 worth of work, he needed to do. We told him we just wanted to know what work needed to be done to solve the problem causing the "Check Engine" light to come on, that we were trying to sell the vehicle and wanted to fix what was causing the light to come on. He told us there would be $350.00 worth of work to solve the problem causing the light to come on. So, three weeks later, the light comes back on again. We took it back to Rick's and he tells us that the extra $135.00 worth of work he wanted to do before, which he claimed was not needed to solve the "Check Engine" light problem now needed to be done. We asked would this take of the problem, and they said it would. Well, that was last Wednesday, it was supposedly fixed after the $485.00 worth of repairs being done, but low and behold, three days later on Saturday the light comes back on again. He has gotten our money, and we still have the same problem and we are really tired of dealing with him, since it is obvious he cannot or doesn't want to fix the problem, just take our money. Now we will have to go elsewhere to get the problem fixed, since we definitely do not want to deal with Rick's anymore.
"WOW! I was quite surprised and disappointed to see this review,especially since we were not aware the customer still had a problem. We pride ourselves in our customer service and doing the "right thing". I wasnt personally involved with this ,but that doesnt make a difference,it is still my business and responsability . I looked back at the records and see the vehicle was i my shop for state inspection and check engine light. The Jeep had 152k and a misfire code. The sparkplugs and boots looked to be either original or very high mileage , that is the place you have to start. We could not chase down a misfire code with ignition parts that are suspect, that is where you begin. The big mistake here seems to be my company not doing a good jo in explaining these issue. We also would have been and still are willing to correct this. We havent been in business for 18 years and developed the following we have by not providing customer service. We would have loved to been given the chance to correct this before the customer felt strongly enough to write such a harsh review. We still would like the chance to correct this ."
Rick's replaced the calipers, brake lines, discs, and bled the brakes.
The price seemed fair to me for the amount of work that was done. The
car was delivered on time and was fixed right the first time. I
appreciate that they offered to reuse what parts they could, including
the discs, to save money, but we settled on new parts given the age of
what was on there. I will be coming back next time my car needs repairs
or just routine service. I appreciated being kept informed throughout the process.
Licensing
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