Arlington Fence and Deck Company

We are very happy with Arlington Fence Company. They were punctual, performed the work as ordered and the price was competitive. Overall, we are quite pleased with our new fence.

Very well. Punctual, efficient - didn't take too long - and came up with the best possible solution for my problem, I believe. They were willing to work with me on pricing and gave me a few options for what we could do. I appreciate the attention to customer service. My neighbor was also happy with the result.

Arlington Fence Co. gave me a quote last February to replace 300 feet of privacy and picket fence with pressure treated pine fence.

Estimate was punctual and courteous. The installation was started on the day they said it would be done and completed in the amount of time indicated. Installation was done well, everything was straight and works as it should. It makes the house look completely different. Follow - up to determine my satisfaction was via email and phone, a nice touch.

My experience from the moment I called to get and estimate to the time they actually came to install the fence was very positive. Everything went smoothly.

Arlington Fence Co was a very strong competitor for our fence project--a residential, 6' tall black coated chain link fence with two 3' gates and two 10' gates and about 475 linear feet of fencing. They sent out Jonathan to walk around the area with me and discuss our ideas and options. Jonathan was superb! He was very polite, clear and concise on the details of the fence materials they offered, said he would follow up with an estimate by email, and then did so just as promised. They certainly provided "white glove" service at all times with me--several email exchanges and a couple of phone calls. Always particularly polite, eager to earn our business, but not pushing a hard sell. After we got all of our estimates we selected one of their competitors based only on price--both had outstanding service records and were multiple-award winners. They are not the least expensive, but their quality is very high and what service we saw gave us complete confidence that they would have done a great job all the way through.

Spectacularly well! Using Angies List, I contacted 4 providers with excellent ratings and received 4 proposals. Arlington Fence's was the lowest cost (in one instance, by over $1,500). Their team showed up on the appointed day and completed the work in a day or two. They were a pleasure to work with from start to finish, and they removed the old fence and all debris. Totally professional at every step of the way. I could not be more pleased. UPDATE: I still like these guys, but I had a situation arise which disturbed me. Around a year after the fence was put in, I noticed one of the slats had fallen. I put it back on, and there it stayed for a while. Then, it fell down again, and again, I put it back on. I felt that, if I only had to do this once every couple of months or so, then no big deal. Then, over time, it started happening more often. I contacted Arlington Fence and discussed it with someone, and then had email follow-ups about it. I sent them a photo, and the person with whom I dealt (Michael Stefanon - who was very nice and respectful) concluded that it was most likely that the post had shifted. I assured him that no damage had been done to the fence, and that no one was sitting on it, nor had the fence been stressed in any way other than normal wear and tear and weather. I asked them to come out and fix it, and at that point, was told that it was out of warranty (one year warranty). He offered to do it for $125 rather than the $300+ dollars they would normally charge ( which, to reseat one post, would have been outrageous ). In my humble opinion, for something that I paid them thousands of dollars for and which should last many, many years (which is the reason I upgraded to this kind of fence in the first place), a first class place, under these circumstances and for the first and only time I've had any problem with the work performed, should have come by (at their convenience I told them... I was in no hurry and assured them that even if they were not in the neighborhood for months, that would be fine) and fixed it without charge. Again, they put the post in and absolutely nothing was done to it to cause the post to shift. They were unwilling to do this. I'm not mad. I still think of them as a good company, but a GREAT company would have taken care of me.

We did not choose to go with this fence contractor, but only because we met with them as well as another contractor within the same week, and the other contractor got us a quote faster. I was impressed with Arlington Fence's professionalism and polite manner. I would definitely recommend that others call them for an estimate as their prices are fair and competitive. I would have hired them if I could have hired both!

They accommodated my wish for very specific gate widths and beautifully arched the tops. I had estimates from three different companies but the others weren't willing to give me exactly wheat I wanted. A lot of workers were sent out to get the job done in one day and they were all very pleasant for the most part. The foreman communicated professionally and efficiently and my every wish was granted. A large tree on the property line was boxed in nicely and the workers were mindful of the roots (which I appreciated). A couple of the workers didn't want to attach boards on both sides of the fence behind a tool shed because of the tight fit. I didn't appreciate the "dumb honey" explanation they were trying to feed me so I promptly called the pleasant young guy who did the estimate and told me it could be done. The problem was squashed immediately and a creative solution that didn't involve a person fitting in tight spaces appeared (they knew how to do it all along it just took a little more effort). The posts were left 14 or 15 inches above the top of the fence line for future installation of 1 foot of latice. Every thing turned out great and they even took out five remaining posts from an old chain link fence at no additional cost though the posts were not in their way. Everything was cleaned up and they were very careful not to do damage to the landscape. The fence matches the neighbor's existing fence for a seamless look.

I can't tell you what a great experience this has been. We live 1400 miles away from our new home in Manassas, VA. With a pictures from Google Maps, some emails and phone calls, Michael at Arlington Fence installed a gtreat looking wood fence, at a great price and exactly where it should be. What should have been impossible has been the easiest part of this cross country move. I can't thank or praise this company enough!

They were responsive, fast, inexpensive, and did great work.

This report is about quality of work, pricing, and fairness to customers. In 2009, I hired Arlington Fence (AF) to install a pressure treated pine fence along the back side of my property line as well as a double-door cedar gate to the backyard. My next door neighbor shared the cost of the fence and also had a gate installed by AF. This year I asked AF for an estimate to install a fence on the other back side of my property as well as to adjust the gate they installed as it was jamming and the latch was not engaging. As for quality of work, operation of the gate installed by AF deteriorated over time ? the doors jammed and the latch did not engage (my next door neighbor had a similar problem). I reported this problem to AF and they responded by cutting an abutting gate slat to allow the gate to swing more freely. This was a short-cut fix as the problem soon resurfaced and, in fact, worsened as the gate doors jammed with more force and became very difficult to open. I reported this to AF nearly three months ago. They promised to look at the gate again but there has been no followup. The fundamental problem was that AF had not installed the gate posts properly. The problem was ultimately resolved by Carter Brothers Fence which had to install new posts. The gate now works fine. AF provided an estimate for the new work that would hold for 30 days. Prior to the 30-day window I asked the estimator to add a small amount of additional fence work adjacent to the gate and on the other side of the house. The estimator promised to revise my estimate within a week. Instead, the estimate arrived three weeks later and included a price increase for the work contained in the original estimate. When I asked AF to adhere to its original price estimate on the grounds that the revised estimate did not arrive in the time period promised the president of AF responded that their estimate is based on current pricing, is competitive, and ??cannot be adjusted downward to accommodate your dissatisfaction.? This response seemed arrogant and, I believe, unfair in view of the delayed response in providing the revised estimate. As to the ?competitive? nature of AF pricing, I have since had all of the work done by Carter Brothers Fence for 20% less than the AF estimate, including fixing the gate problem noted above. Clearly, I should have contacted Carter in 2009

Michael and company were very prompt with estimates and conducted the work ahead of schedule. The workers could have been a little more tidy in cleaning up after themselves (vinyl shavings), but they were not excessively sloppy. The fence came out beautifully and at the best price of 3 estimates fro Angie's List "A" contractors.

Great folks to deal with and would have definately used them if I hadn't found another company equally as good - tough choice.

Needed common back fence between two Reston townhouses replaced 12' long and 6' high, intermittent slacks with see through vertical slots. They always answered the phone, made promt appointments and kept them. Discussed improved engineering features I could incorporate over the 38 year old rotting fence, that would still meet Reston approval. Arrived on time within minutes, had lots of the new fence precut for speedy contruction. Mixed concrete on site without spilling a drop or spoiling the lawn, set 3 vertical posts in concrete. Had it neatly constructed by mid-day (2 men an supervisor), cleaned up everything by 2PM had all of the old pieces out ofthere and gone. Very professional, kne exactly what they were doing, great looking fence. Advice on how long to let the wood age before staining. A well run business, great phone manners and promptness, professional on site. Definitely give them an A.

Everything was completed professionally, and quickly. Wood for the job was delivered the night before, and they completed the job in 1 day. I would definitely recommend Arlington Fence for anyone's fencing needs.

The team was very professional and knew what they were doing. We are very happy with the work they did. The fence looks great.

Excellent! They gave me a written estimate, and within a few days of receiving it back along with my deposit, they showed up last Saturday and installed the fence. I was initially concerned because I thought they had not called me to warn me they were coming, but I left work early on Friday and I came in on Monday to find two messages on my voice mail warining me they would install it on Friday. The work they did was also very high quality. This is a solid fence that will keep animals out. The only thing I gave them less than A for was the price, which was not the lowest I had received. I could not go with the lowest price bid from Carter Brothers because they refused to honor their estimate. See my report about that company if you want to know more. With Arlington Fence, though, you cannot lose. I would definitely hire them again.

They were very good. When I decided not to go with them, they even came back and dropped $700 but still they were about $400 or $500 above than what I finally got the fence for. They came out, did the site visit and they were very professional; I can't knock them on that. It is just that their price was more. What I couldn't understand was how can one company give me a product at a very reasonable rate, a high-end cedar and another company gives me the same product a little bit more expensive, almost double the price. It didn't work for me. Although, they were friendly, nice but it all boils down to pricing. I don't know how they dropped like $500 just by saying no to them the following day, you just wonder. It seems like they were intentionally going to gouge me or I can't say that they would. It is just that it didn't work right.

Their estimator, Jonathan, arrived right on time. Unlike other companies (Long fencing for example) they gave me an exact time they would show up, rather than a two hour window, which was appreciated. We discussed options for our yard. It slopes up a fairly steep grade, so I was a little concerned if it would be more expensive, and how well the installation would work. I think the price was fair, and the installation turned out great. We have dogs, and I made it clear there couldn't be any gaps or the dogs would get out. There were a couple of places that were difficult to fence, but they managed! The wood portion of the fence looks nice, the quality of wood is good. The chain link is also nice, I recommend black over silver to anyone thinking of chain link fencing. It blends in better with our foliage. (We would have used wood around the whole yard but cost was an issue, so we used chain link in the far back portion of the yard). They did charge us to remove foliage. However, none of the other companies mentioned the foliage. But even with the additional charge their rates were competitive. The installer, Jose, is a very nice guy. It would have been a one day job, but it rained most of the day. They came out the next day, a Saturday, and finished up. I also spoke on the phone with Michael, the owner, several times, and he was always courteous and professional. It was nice being able to call and speak to a real person, and the owner of the company no less! I definitely recommend Arlington Fence Co.

Super. Please see services performed. This company is honest and trustworthy. I look forward to doing business with them again.

The easiest I've ever had! They were on time, finished in a timely fashion, cleaned up, even hauled away some excess stuff in the bargain.

They were excellent. Very professional. I would definitely recommend them and use them in the future if I needed any other fencing. Mike, the owner, and all of the fencers were very good.

From the time I contacted Arlington Fence Co to get an estimate to completing the work, it was a pleasure doing business with them. Michael, the owner, is very responsive, professional and takes time to explain the estimate. He also followed up with me to confirm when his crew would be at my home to perform the work. The crew arrived 10 minutes early and completed the work the same day. I really thought it would take longer because of the brush they had to clear to be able to build the fence. The fence was finished the same day and it looks great. In all my years of working with contractors on my homes, this is the one I am most pleased with the result.

Great! Michael was very responsive especially after I explained that I had just had difficulty with another contractor. An estimate was sent via e mail, an on site estimate confirmed it and within ten days the whole thing was finished and perfect. The price was less than competitors, as well. I highly recommend!