Window Universe

very pleased

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Very well, efficient

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went well, no issues

Very well. Very good company

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no hitches

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Met with the sales rep in early Feb 2011 from Windows Universe for an estimate, he was very professional and informative and there was no pressure sales. Went over all the details of what I was looking for in new replacement windows and he gave me an estimate and was also reassured that they can meet the condo association standards for the new windows and would be willing to work with providing any details/literature to send to the condo association and management board. After reviewing everything and getting approval, I moved forward and scheduled an appointment to have the windows installed in March 2011. Well they came, installed the windows, took about a half day, and they look great. Also notice a difference as there is not a draft like with the old windows, which means they properly sealed them. The installers even took the time to show me how to open them up and fold them down to clean them easily. It will hopefully be even more enjoyable this next winter as I hope to see my electric bill go down. Will confirm next Jan/Feb 2012 to see if there is truly a 20-30% savings as they promised. Oh and the other great thing is that these windows come with a lifetime warranty and is transferrable for a small fee (something like $50) if there's a new owner of the place. I would definitely recommend there business and would use them again.

They were on time, finished the work in two days and did a great job. We really liked their services.

I contacted Window Universe about replacement windows, and the representative came to my house for a consultation in the middle of a week day. I took off work to meet with him, and he was about 30 minutes late. His presentation was ok, but I thought it was unprofessional that he took a phone call in the middle of our meeting. When he left, he said he'd have an estimate to us within a couple of days. When that didn't happen, I sent emails to him and phoned the main office for follow-up. The receptionist wouldn't answer my questions or help in any way, and said that I needed to speak with the sales rep directly. When I finally got in touch with him, he acknowledged that he'd dropped the ball and promised to provide an estimate asap. A month later, and I haven't heard a word. I was frustrated both because I took vacation time from work and because the company seemed totally unconcerned that they were losing a customer. This was a huge waste of my time, and I will never contact this company again.

A representative came to my house for an estimate for historic window replacement. He took measurements, and we discussed the kind of windows I wanted. He gave me a ballpark price and told me he would send me an estimate later that day. No estimate came that week, so I called the company the following week, and they told me that I'd need to speak to the representative that came out. I called the representative and he again told me that he will get it out later that day (though this is about two weeks later.) It is now a month later and needless to say I have chosen another installer.

Great sales (watch yourself) Great Door Good Customer Service Good Installers Due to this being the last min. of the tax credit season, they were obviously swamped and had to keep moving back my appointment. However, they did fit it in right before the deadline. I had to do some more follow up than typical, but given the situation we understood. Recommend the company highly. The other companies we got a quote from were significantly higher (trying to juice use due to expireing tax credit timeline).

I bought a Big Deal that I had got from Angie's List. I got a coupon from that company wherein I could get $500 worth of windows if I paid $200. In little writing on the bottom it said I could only use one coupon for six windows. I think they had that problem with other people so they let me use two coupons for five windows. It was a weird situation. They haven?t installed the windows yet. I called them and they sent a salesperson out. I didn?t understand what they were trying to sell me when I had the coupons. It took me about an hour to understand what he was there for. He didn?t even measure and he sent someone else out to measure, which only took a minute but I had to be home for it. They haven?t even come out and they haven?t even called me back to have the windows installed. It was very strange. The salesperson came out about two Saturday?s ago and they came out on last Thursday to measure. However, it?s actually not their fault. It?s the miscommunication between the service provider and the company that offered the big deal. They were on time though.

The sales person was very likeable and not pushy at all, like some are. He explained all the details and allowed me to decide, without pressure, to go ahead with the purchase. The financing was painless when I applied for interest-free financing. They kept me appraised of the delivery each week by email, of the 4 weeks it took for the order to go through. When the installation was scheduled, the install crew arrived on time and proceeded to complete the work and clean up after. They were very professional and neat, even though the temp was in the 30's. All the work was done from inside the house except for the flashing around the bay window. I would use them again if the need arose.

Salesman broke my dining room chair when he came to do his sales demo. I was furious. I talked to the boss and they fixed my chair in a couple of days. There is still a major scratch, but its not broken amymore. I do appreciate them fixing it as best they can before the Thanksgiving holiday. These are real stand up guys.