Star Furniture

I don't often write reviews, but in this case I want to share the exceptional experience we had with Cesar Viana at Star Furniture in Sugarland. We had been shopping for a specific height and style of end tables for months and had not found anything that we liked. We went to countless local Houston furniture stores and even shopped for hours online looking for "just the right tables". At each store we would be greeted and then be left on our own to browse the entire store because the salesperson said their tables were scattered throughout the store. We were left to wander aimlessly hoping we did not overlook anything. A few years ago I had a bad experience with the Star Furniture store in the Clear Lake area. At that time we were shopping for a single recliner and none of the sales staff was interested in helping us after finding out we were not making a high dollar purchase. After that cold reception I had decided to never shop with Star Furniture again. Two weeks ago we were in the Sugarland area and had some time to kill before an appointment so we decided to shop Star "one more time". When we entered the showroom, we were warmly greeted by Cesar. I explained to him that we were shopping for a small purchase, 2 end tables, like we had done at previous furniture stores so we would not be "wasting his time". He said please tell me what you are looking for and I will show you our tables. Much to my surprise he guided us to every table in the large showroom carefully evaluating our likes and dislikes. When we had narrowed our choices down to 2 different tables he took us back and forth between both tables until we made our final selection. When I realized I needed to re-measure the space at home he suggested we reserve the items with a deposit and after confirming the correct size we could complete the purchase over the phone. Before we could complete our purchase a family member was hospitalized and it was several more days before we completed our order. During that time Cesar was so patient and understanding; he even phoned several times just checking on the health of our loved one. Once everything was settled we decided to order both sets of tables! Cesar promptly took care of our additional tables and even called the day the tables were delivered to be sure we were happy with them. I have never encountered such a diligent, compassionate, helpful person in the furniture sales field. Cesar spent well over an hour with us in the showroom and kept in close contact after our sale to ensure everything was satisfactory. Cesar has restored my confidence in Star Furniture! Although the Sugarland location is not near our home, I will always return to this location to shop for any future furniture purchases with the assistance of Cesar Viana. It was truly a pleasure to work with Cesar; I highly recommend seeking his assistance for any of your furniture purchases. You will NOT be disappointed! Thank you Cesar Viana for ensuring we had a successful purchasing experience, your knowledgeable assistance, and attention to detail!

Great selection, helpful salespeople who are not pushy and fantastic delivery service. Prices were great and we shopped at 4 other stores. Our furniture was wrapped in blankets and/or plastic wrap to protect it when delivered and delivery crew set it up in the location we asked.

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It went awesome !!!

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Take if from me. You do not want to have to deal with this company if there are ANY issues. We had office furniture installed initially on July 17th, 2015. Here it is September 10th, almost 2 months to the day and it's still not complete. The delivery and customer service has been horrible from the get-go. You should NEVER buy from this company because once they deliver to your home, it's a 15% restocking fee if your return it. If you buy over 10k worth of furniture and are not happy with the product, delivery, or customer service, you're still out $1500 if you tell them to take it back. You're stuck with the furniture or shell out 15%. I have not received a phone call from Customer Service on how we could rectify all of these issues in any financial way. They're a Berkshire-Hathaway company, have tons of cash and they don't give a flip whether you're happy or not.

Terry Walker helped me a lot and he is sole responsible that I bought that furniture from STAR. STAR was always my first choice earlier but I had really bad experience with Sofa I bought from star. I bought it couple years ago and leather started peeling from one specific side and keeps peeling from that area, even I had warranty it did not cover by warranty people. I have also bought my full bedroom furniture from Star earlier but after sofa incident I tried to avoid Star Furniture. I already bought one dining set from Macy's but delivery was delayed and I had to go and take a look other places. I went to other places like Ashley, rooms to go and Dillard?s and almost bought a dining set from Rooms to go but before I bought I thought to take a look at Star Furniture as well. I went in to store 15 minutes before it closes and came out with my receipt. Terry and store manager helped me with my sofa issues. Next time I am surely going to Start Furniture.

Finally , the excitement of a new house and new things to buy . Thus was worst than buying a car . We were there for 5 hours . Our salesman was busy , and no one else was . I told the manager so he can get us someone else . And he did not . After all said and done we bought . They Delivered the furniture and broke it and scratched the walls . Yeah here goes my excitement !!!!!

Excellent service, product and delivery from start to finish.

WE ENJOYED SHOPPING IN THE NEW STORE. THE SALESPERSON WAS VERY HELPFUL WITH OUR SELECTION AND PURCHASE.

PATTY SITLER WAS OUR SALESPERSON. SHE WAS VERY HELPFUL AND FOLLOWED UP WELL.